Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
215806 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Hello, everyone. I am experiencing a very annoying problem. I have always used an external equalizer for my cell phone, and until this morning everything was working perfectly. Now Spotify seems to be managing the audio all by itself, and neither the...
Regular
Hello, everyone. I am experiencing a very annoying problem. I have always used an external equalizer for my cell phone, and until this morning everything was working perfectly. Now Spotify seems to b...
joshuasingh2008
Gig Goer
2804 Views
10 replies
2 likes
PlanFreeCountryUSADeviceSamsung S23Operating SystemAndroid 14 My Question or IssueSystem volume spikes for a bit then lowers below what it originally was at without changing volume %. This occurs when I open the app and skip a song for the first time...
Newbie
...rom a skip resets it back to normal) This happens with both headphones and my phone speaker BUT ONLY OCCURS WHEN USING POWERAMP EQUALIZER APP (Samsung built in equalizer doesn't have this p...
Dessi
Moderator
3461 Views
1 replies
0 likes
As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, or, Spotify can provide us a good EQ and not using ...
Casual Listener
As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent e...
Alex
Spotify Legend
1639 Views
2 replies
3 likes