Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
196278 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremium Operating SystemAndroid 9 My Question or IssueFor the last 1-2 months my new releases feed hasn't been working.The bell icon shows a blue dot but that's it. Every time i open it, it shows a "Something went wrong" There's a try again butto...
Casual Listener
Plan Premium Operating System Android 9 My Question or Issue For the last 1-2 months my new releases feed hasn't been working. The bell icon shows a blue dot but that's it. Ever...
Yordan
Moderator
6598 Views
38 replies
3 likes
This is only a minor cosmetic bug but couldn't find it mentioned elsewhere so thought I'd flag it. On my new Huawei P20 Pro, every time I open Spotify I get an error message telling me I'm using a pre-4.1 version of Android when I'm actually on 8.1. ...
Newbie
This is only a minor cosmetic bug but couldn't find it mentioned elsewhere so thought I'd flag it. On my new Huawei P20 Pro, every time I open Spotify I get an error message telling me I'm using a pr...
user-removed
Not applicable
655 Views
1 replies
0 likes