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Please see below the most popular frequently asked questions.
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Please see below the current ongoing issues which are under investigation.
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Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Gig Goer
242630 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Plan: PremiumCountry: ArgentinaDevice: Moto G5Operating System: Android In the last app updates, it lost tracks from my Library.Open an artist, and see Artist Profile, not my tracks from this artist, as old versions.What kind of library is this? I ma...
Music Fan
Plan: Premium Country: Argentina Device: Moto G5 Operating System: Android In the last app updates, it lost tracks from my Library. Open an artist, ...
498 Views
0 replies
0 likes
PlanPremiumCountryFranceDevicehonor 8xOperating SystemAndroid My Question or IssueBy saving an album from band !!! (Chk chk chk) my album library cannot load anymore. Pretty annoying .
Newbie
Plan Premium Country France Device honor 8x Operating System Android My Question or Issue By saving an album from band !!! (Chk chk chk) my album library cannot load anymore....
506 Views
0 replies
0 likes
Can I approximate my old habits of saving/downloading/listening on the new interface or am I just screwed? Here's how thing used to work for me:- I used to have the download switch on for the songs I saved, so when I saved a specific song, it would a...
Music Fan
Can I approximate my old habits of saving/downloading/listening on the new interface or am I just screwed? Here's how thing used to work for me: - I used to have the download switch on f...
Joe
Community Legend
4332 Views
6 replies
1 likes
I have premium simply because of the offline feature but this is the second time my entire library has been deleted. The only songs there are songs I added from discover weekly. I refuse to pay for a feature that I can't even use.
Casual Listener
I have premium simply because of the offline feature but this is the second time my entire library has been deleted. The only songs there are songs I added from discover weekly. I refuse to pay for a...
578 Views
0 replies
0 likes