Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Echo

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 44351 Views
  • 66 replies
  • 25 likes
  • 44351 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879021 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879021 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26668 Views
  • 4 replies
  • 0 likes
  • 26668 Views
  • 4 replies
  • 0 likes

Spotify Connect - Not all devices show up

I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time spotify will only show me one device as being avai...

  • Newbie
  • I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the t...
  • fynnify
  • Newbie
  • 1674 Views
  • 5 replies
  • 6 likes
  • Android
    Chromecast Android
    Connect
    Echo
  • 1674 Views
  • 5 replies
  • 6 likes

Problems when creating a stereo speaker pair with Amazon Echo

PlanPremiumCountryGT DeviceSamsung Galaxy S9 Operating SystemAndroid My Question or IssueI created a stereo speaker pair with my new Amazon Echo devices and it's working fine with my Spotify account, but when another person asks Alexa to play Spotify...

  • Newbie
  •   Plan Premium Country GT   Device Samsung Galaxy S9   Operating System Android   My Question or Issue I created a stereo speaker pair with my new Amazon Echo d...
  • JohnS43
  • Music Fan
  • 3285 Views
  • 1 replies
  • 0 likes
  • Amazon
    Echo
    Stereo Pair
  • 3285 Views
  • 1 replies
  • 0 likes

Echo Connectivity Issues with Playlist

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s10eOperating SystemAndroid Pie My Question or IssueWhen I click shuffle playlist on the Spotify playlist Chill Lofi Study Beats, then try to connect to my Amazon Echo Dot, which is connected to a B...

  • Casual Listener
  • ...tudy Beats, then try to connect to my Amazon Echo Dot, which is connected to a Bluetooth stereo, it fails to connect, I do not have this issue when choosing a specific song in the playlist.
  • 408 Views
  • 0 replies
  • 0 likes
  • bug
    Echo
  • 408 Views
  • 0 replies
  • 0 likes

Superuser Contribution Vocals are too low/echo

PlanPremiumCountry EnglandDeviceHuawei P10 liteOperating SystemAndroid 8.0.0 My Question or Issue So I am listening to this album 'Nat Cole song book' by Sammy Davis Jr and the vocals sound quiet and are echoing on all of the songs in this album. Can...

  • Casual Listener
  • ...ammy Davis Jr and the vocals sound quiet and are echoing on all of the songs in this album. Can anyone help? 
  • Peter
  • Spotify Legend
  • 8618 Views
  • 7 replies
  • 0 likes
  • Echo
    Low volume
    vocals
  • 8618 Views
  • 7 replies
  • 0 likes