The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Gig Goer
242353 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryCanadaDeviceSamsung Galaxy Watch4 (Classic)Operating SystemWearOS 3 My Question or IssueNone of my playlists that are located within folders are showing up at all on my watch under My Library. I only see the few playlists that are l...
Music Fan
Plan Premium Country Canada Device Samsung Galaxy Watch4 (Classic) Operating System WearOS 3 My Question or Issue None of my playlists that are located within folders are s...
waxlyrical
Casual Listener
2942 Views
6 replies
8 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S10Operating SystemOne UI 1.1Android 9 iPhone 6iOS 12 My Question or IssueMy playlists are being rearranged by Spotify automatically. This is disorienting as I have a particular system of finding the playlis...
Gig Goer
Plan Premium Country USA Device Samsung Galaxy S10 Operating System One UI 1.1 Android 9 iPhone 6 iOS 12 My Question or Issue My playlists are being rearranged by ...
CarlosE
Spotify Legend
8600 Views
14 replies
9 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9 and Desktop PCOperating SystemAndroid 10 and Windows 10 My Question or IssueAbout a month ago I was organizing my playlists into folders on my PC. I don't remember exactly what I did but the app glitched a...
Visitor
...nto folders on my PC. I don't remember exactly what I did but the app glitched and nested all of my folders into each other. (everything went into one folder, then everything else was put into a folder i...
Jeremy
Spotify Legend
691 Views
1 replies
1 likes
PlanPremiumCountryFrance DeviceOnePlus 5 last update on PlayStore Operating SystemAndroid 9.0 My Question or IssueHello, how to Play FOLDER playlist (as on the desktop application) ?thank you
Newbie
Plan Premium Country France Device OnePlus 5 last update on PlayStore Operating System Android 9.0 My Question or Issue Hello, how to Play FOLDER playlist (as on the de...
747 Views
0 replies
0 likes
PlanFree Device1+ 6Operating SystemAndroid I have the issue that my folders, that i created on my desktop version of Spotify are not showing up on the mobile app. I already reinstalled the mobile app and tried to synch the folders by turning on offli...
Casual Listener
Plan Free Device 1+ 6 Operating System Android I have the issue that my folders, that i created on my desktop version of Spotify are not showing up on the mobile app.&n...
Spotifydicksuck
Casual Listener
1271 Views
1 replies
0 likes
On My iPodI made them here, desktopHello, I was wondering if someone could check something for me on the official Android Spotify mobile app. On my current device, an Apple iPod, playlist folders that I make on my desktop app will also show up. Would...
Regular
...laylist folders that I make on my desktop app will also show up. Would these folders also show up on an Android device, (specifically, a Galaxy S8)? Thank you for any response. BONUS QUESTION: Are t...
1072 Views
0 replies
0 likes
When will we see drag and drop sorting of play lists and the ability to
create folders like the desktop app?
Do we really need to go to the
desktop to organize our library of music when we have an Android mobile
computer in our pockets?
The third part ...
Roadie
When will we see drag and drop sorting of play lists and the ability to create folders like the desktop app?<br>Do we really need to go to the desktop to organize our library of music when we h...
paulina4007
Newbie
1235 Views
2 replies
0 likes
https://community.spotify.com/t5/Newcomers-and-Contribution/iOS-and-Android-Apps-won-t-open/td-p/1259846 ^^So similar to the issue in this post: Started to mess with the folders option on my desktop Spotify App - created folders & one was the same as...
Visitor
https://community.spotify.com/t5/Newcomers-and-Contribution/iOS-and-Android-Apps-won-t-open/td-p/1259846 ^^So similar to the issue in this post: Started to mess with the folders o...
671 Views
0 replies
0 likes