Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryGeorgia, but I live in Portugal for now DeviceGoogle Pixel 6aOperating SystemAndroid 16 My Question or IssueI use Spotify on my laptop (MacBookPro) and on smartphone at the same timeAnd some time ago, I found out that after a long t...
Casual Listener
...ave switched off all equalization (in the app and everywhere in the phone). I have checked Bluetooth settings, and all looks fine After that, I was ready even to change my phone to get better q...
Ivelina
Moderator
119 Views
3 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
Plan Premium Country Norway Device Samsung S9 Operating System Android 11 My Question or Issue Whenever a bluetooth device is connected to my phone, Spotify automatically s...
Jasdco
Visitor
163094 Views
122 replies
10 likes
PlanPremiumCountryGreeceDeviceNothing Phone 1 Operating SystemAndroid 13CarHyundai Tucson (2021) My Question or IssueMobile connected via Bluetooth (not android auto with cable, only Bluetooth).Music plays from Spotify. The title and the artwork cove...
Casual Listener
Plan Premium Country Greece Device Nothing Phone 1 Operating System Android 13 Car Hyundai Tucson (2021) My Question or Issue Mobile connected via Bluetooth (not a...
Tymu888
Visitor
35080 Views
126 replies
7 likes
Related thread here. Does anyone know how to accomplish the above with an Android S23? I go into the Security and Privacy section; however, there is nothing there for Bluetooth. This skipping just started happening about a month ago and I am about to...
Regular
Related thread here. Does anyone know how to accomplish the above with an Android S23? I go into the Security and Privacy section; however, there is nothing there for Bluetooth. T...
LeonHere
Regular
3398 Views
14 replies
0 likes
I am a Premium subscriber in the US with a Samsung A53 5G Phone, Android 15, most up-to-date version of the Spotify app, and a 2022 Subaru Infotainment console with the latest firmware updates. In the last 2-3 weeks, Spotify will not always automatic...
Regular
...bsp; In the last 2-3 weeks, Spotify will not always automatically begin playing at the point my phone connects to the car stereo via Bluetooth when I am in offline mode and accessing a downloaded p...
Vasil
Moderator
1531 Views
10 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueI've noticed when connected to my car via bluetooth (no android auto), the video part of any podcast will not load. The audio will work, but it seems the vid...
Regular
Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 10 My Question or Issue I've noticed when connected to my car via bluetooth (no android auto), the v...
Jayntarl
Casual Listener
52584 Views
66 replies
17 likes
Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play again. The Song time-stence runs just perfectly alon...
Regular
Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play a...
Koerner1996
Regular
3425 Views
14 replies
0 likes
PlanPremiumCountry DeviceGoogle Pixel 5, 3a XL, Carpodgo Android Auto, Volvo Grom Car BT3 Bluetooth SoundsystemOperating SystemAndroid 14 My Question or IssueSpotify is usually connected in my car via Bluetooth to my Soundsystem. When playing, Spotif...
Regular
Plan Premium Country Device Google Pixel 5, 3a XL, Carpodgo Android Auto, Volvo Grom Car BT3 Bluetooth Soundsystem Operating System Android 14 My Question or Issue Spotify i...
MinerCalvert
Newbie
2172 Views
2 replies
0 likes
PlanPremiumCountryDenmarkDeviceOnePlus 3TOperating SystemAndroid 8.0 My Question or IssueApproximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume up/down works, but Play, Pause, and Skip does not work anymore. Logging out...
Casual Listener
Plan Premium Country Denmark Device OnePlus 3T Operating System Android 8.0 My Question or Issue Approximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, v...
Azazel2205
Casual Listener
10504 Views
5 replies
2 likes
PlanPremiumCountryUnited StatesDeviceGalaxy S21, Galaxy Tab S8Operating SystemAndroid 13 My Question or IssueOn Samsung Galaxy devices (my phone and tablet), your earbuds have the ability to switch back and forth between devices depending on what med...
Casual Listener
Plan Premium Country United States Device Galaxy S21, Galaxy Tab S8 Operating System Android 13 My Question or Issue On Samsung Galaxy devices (my phone and tablet), your earbuds hav...
1674 Views
0 replies
0 likes
Hi there, I am unable to use my Gear Fit 2 Pro to remotely control music on my galaxy device. Previously I was able to use my gear fit to play/pause/change songs/playlists, etc. however this is no longer working. When I go to settings > playback, and...
Casual Listener
...owever this is no longer working. When I go to settings > playback, and select "remote" I get the message "Unable to start spotify. Connect to Bluetooth to start listening." The playback s...
hobobill
Casual Listener
9884 Views
15 replies
6 likes
Hi all! I have a particularly strange case. Using Samsung Galaxy S20. Since recently, when I connect it to jbl charge 4 Bluetooth speaker, strange cracking noises appear during music playback via Spotify. At 1st i thought there is a problem with spea...
Newbie
Hi all! I have a particularly strange case. Using Samsung Galaxy S20. Since recently, when I connect it to jbl charge 4 Bluetooth speaker, strange cracking noises appear during music playback v...
Alex
Spotify Legend
1251 Views
1 replies
0 likes
PlanPremiumCountrySpainDeviceXiaomi A3 Operating SystemAndroid one My Question or IssueThe title/artist/álbum does not change in the car screen. The first song that sounds still fixed. It was running well until the last update. My car is a Toyota Aur...
Newbie
Plan Premium Country Spain Device Xiaomi A3 Operating System Android one My Question or Issue The title/artist/álbum does not change in the car screen. The first song that so...
MafeG
Spotify Legend
1754 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryRussiaDeviceGoogle Pixel 4a 5GOperating SystemAndroid 11 My Question or Issue The app launches automatically and s...
Music Fan
...ystem Android 11 My Question or Issue The app launches automatically and starts playing songs on mobile when I activate the Bluetooth, even if I don't connect my TWS (AirPods 2). How to r...
Dsemenoff
Music Fan
8004 Views
16 replies
1 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy 9/Galaxy Watch Active 2Operating SystemAndroid 10 / Tizen My Question or IssueWhile connected to Active 2 Watch, both in standalone and remote mode the album/active song screen does not update on phone. Bu...
Visitor
Plan Premium Country Norway Device Samsung Galaxy 9/Galaxy Watch Active 2 Operating System Android 10 / Tizen My Question or Issue While connected to Active 2 Watch, both in ...
Eni
Moderator
3895 Views
7 replies
2 likes
PlanPremiumCountryHungaryDeviceSamsung Galaxy A32, but also tried a galaxy j6+Operating SystemAndroid 11 My Question or IssueMy Spotify won't show the currently playing song on Android no matter what I do. I turned off battery optimization completely...
Casual Listener
...ven tried using different phones, different Bluetooth speakers, my car's sound system and an Xbox one too, but still it won't show it on the phone during playback. I can control the playback but the c...
Alex
Spotify Legend
651 Views
1 replies
0 likes
Plan premium CountryUSA DeviceLGG7 ThinQ Operating System My Question or IssueThis has been happenkng for two months or so now. Ive reset my phone. Reset cleared and deleted and reinstalled the app. Tried everything Google and these forums have sugge...
Casual Listener
Plan premium Country USA Device LGG7 ThinQ Operating System My Question or Issue This has been happenkng for two months or so now. Ive reset my phone. R...
cdunn32
Casual Listener
5030 Views
9 replies
1 likes
PlanPremiumCountryUnited KingdomDeviceXiaomi Mi8, Pixel 4a (5G)Operating SystemAndroid 10, Android 11 My Question or IssueOn my previous and new phone, the Bluetooth controls will not work, only volume. Play/pause, skip forward and back will not work...
Casual Listener
Plan Premium Country United Kingdom Device Xiaomi Mi8, Pixel 4a (5G) Operating System Android 10, Android 11 My Question or Issue On my previous and new phone, the Bluetooth c...
Novy
Moderator
902 Views
3 replies
0 likes
Operating SystemAndroid 9 My Question or IssueWhile listening to Google Play Music via Bluetooth in my car, I can browse my library, select tracks and view all songs in the current playlist via my car's infotainment system (BMW iDrive).Spotify via Bl...
Casual Listener
Operating System Android 9 My Question or Issue While listening to Google Play Music via Bluetooth in my car, I can browse my library, select tracks and view all songs in the c...
Mihail
Spotify Legend
4601 Views
5 replies
10 likes
DeviceGalaxy S7Operating SystemAndroid 8.0.0 stockHeadphonesAllcaca bluetooth 5.0 (Amazon link)My Question or IssueEvery time I either connect my headphones with the Spotify app open, or open the app with my headphones already connected, it automatic...
Casual Listener
Device Galaxy S7 Operating System Android 8.0.0 stock Headphones Allcaca bluetooth 5.0 (Amazon link) My Question or Issue Every time I either connect my headphones with the Spotify app open, o...
Peter
Spotify Legend
1115 Views
3 replies
0 likes
