Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium CountryUS DeviceGoogle Pixel 3a Operating SystemAndroid 12Google play system update from august 1st 2022Security update from may 5th 2022Build number SP2A.220505.008 My Question or IssueSpotify is using a massive amount of battery and cau...
Regular
...uild number SP2A.220505.008 My Question or Issue Spotify is using a massive amount of battery and causing my phone to heat up quite a bit This is a clean install off a factory reset from s...
vovl
Casual Listener
2909 Views
9 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung Galaxy A52Operating SystemAndroid 11, One UI 3.1 My IssueNoticed a massive battery drain on the new Samsung A52 device. Earlier I thought it was my old iPhone's battery hence moved to a new phone. Tried following ...
Casual Listener
Plan Premium Country India Device Samsung Galaxy A52 Operating System Android 11, One UI 3.1 My Issue Noticed a massive battery drain on the new Samsung A52 device. Earlier I t...
Eni
Moderator
1536 Views
3 replies
0 likes
PlanPremiumCountrySwedenDeviceAsus Zenfone 6Operating SystemAndroid 11 My Question or IssueSpotify battery consumption is really abnormal. It's been like this forever on multiple phones and Android versions. I have reinstalled multiple times. My norm...
Casual Listener
Plan Premium Country Sweden Device Asus Zenfone 6 Operating System Android 11 My Question or Issue Spotify battery consumption is really abnormal. It's been like this forever on m...
Blingblaow
Composer
7617 Views
4 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueAs was stated in the title, I closed Spotify after I got through my morning routine only to have it stay on in the background and stay in my pu...
Visitor
...topped Spotify from running and removed it from my notification bar, but it still remained. How do I close Spotify when I'm ready to close it so that it doesn't gobble up my data, my battery, and my memory?
651 Views
0 replies
0 likes
Spotify is eating away at my Samsung S7's (Android 7.0) battery. I installed GSam and using ADB I can see that the app is using the linear acceleration sensor, even when I'm not using the app. What function does Spotify need the accelerometer for?edi...
Newbie
Spotify is eating away at my Samsung S7's (Android 7.0) battery. I installed GSam and using ADB I can see that the app is using the linear acceleration sensor, even when I'm not using the app. What f...
AeroZ
Composer
2560 Views
2 replies
10 likes
Brief description of the issue: On my HTC One M9 I use GSam Battery Monitor to find out all possible issues with battery leakage on my phone. When I am using spotify the program shows me that 10% of all battery usage is Spotify and then in the detail...
Regular
Brief description of the issue: On my HTC One M9 I use GSam Battery Monitor to find out all possible issues with battery leakage on my phone. When I am using spotify t...
brodyknight
Casual Listener
2037 Views
1 replies
2 likes
Hello, I used Spotify Premium now for quite some time. Battery life wasn't always very good but that would be no problem when I am listening to music. But even when I am not using the app it seems to be still running in the background and draining ba...
Casual Listener
Hello, I used Spotify Premium now for quite some time. Battery life wasn't always very good but that would be no problem when I am listening to music. But even when I am not using the app i...
osornios
Spotify Star
1458 Views
3 replies
0 likes
