Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryAustraliaDeviceOppo r15proOperating SystemAndroid + android auto My Issue,When I connect to auto android and I play any tracks, the sound fluctuates.I have tried resetting my phone, android auto but the problem persists.I have tried...
Casual Listener
Plan Premium Country Australia Device Oppo r15pro Operating System Android + android auto My Issue, When I connect to auto android and I play any tracks, the sound fluctuates. I h...
Alex
Spotify Legend
3885 Views
4 replies
0 likes
Spotify app is close in my phone. I make a call with my bluetooth headphones.When the call ends automatically start spotify and playing music!!I have to stop the music.. and close spotify always.Someone have the same problem and any resolution to sol...
Visitor
Spotify app is close in my phone. I make a call with my bluetooth headphones. When the call ends automatically start spotify and playing music!! I have to stop the music.. and close spotify a...
598 Views
0 replies
0 likes
Plan PremiumDevice: Samsung S10Operating System: Android ver 10My Question or Issue Spotify would fail to launch when connected to Bluetooth in my car with android auto.I would get a quick message about “in the car? Use the auto app”, then it would s...
Visitor
...ndroid auto. I would get a quick message about “in the car? Use the auto app”, then it would shut down. I think the feature in Spotify called “Car View” was involved. This can be turned off in s...
658 Views
0 replies
0 likes
PlanPremiumCountryNew ZealandDeviceSamsung Galaxy a70My Question or IssueWhen I turn on my AirPods Spotify automatically plays music, how do I stop this?
Newbie
Plan Premium Country New Zealand Device Samsung Galaxy a70 My Question or Issue When I turn on my AirPods Spotify automatically plays music, how do I stop this?
612 Views
0 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceOnePlus 3Operating SystemOreo (Oxygen Os 5.0.8) My Question or IssueRelease 8.4.92.949 When used through Android auto the latest version of Spotify results in errors when select songs directly from the library. R...
Regular
Plan Premium Country United Kingdom Device OnePlus 3 Operating System Oreo (Oxygen Os 5.0.8) My Question or Issue Release 8.4.92.949 When used through Android auto the latest v...
Daisy
Spotify Legend
2871 Views
6 replies
2 likes
This issue has come up before last year in some other discussions, but after the latest update it seems to have returned. This is my first time experiencing it on my phone. About a week after this current Spotify update 8.4.82.664, I've been having i...
Casual Listener
...eek after this current Spotify update 8.4.82.664, I've been having issues accessing Spotify through my car's (2017 Elantra) Android Auto display. I can't access any of the Spotify menus or see the N...
1612 Views
0 replies
2 likes
PlanPremiumCountryGermany DeviceGalaxy Note 8Operating SystemAndroid 8.0, Spotify 8.4.60.741, Android Auto 3.3.582064 My Question or Issue It used to be possible to open the library while offline on Android Auto. Since a couple of weeks this doesn't ...
Casual Listener
Plan Premium Country Germany Device Galaxy Note 8 Operating System Android 8.0, Spotify 8.4.60.741, Android Auto 3.3.582064 My Question or Issue It used to be p...
jlhardegen
Casual Listener
4296 Views
5 replies
0 likes
Hey, since the latest Spotify version I experience a loading loop of Spotify.This ends up with the message from Spotify that it's currently not working. The workaround is delte cache and data verytime before I connect my phone to the car's infotainme...
Casual Listener
Hey, since the latest Spotify version I experience a loading loop of Spotify. This ends up with the message from Spotify that it's currently not working. The workaround is delte ca...
eblackrose00
Roadie
3126 Views
1 replies
0 likes
