Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
tictoc0417
Visitor
206042 Views
136 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryUSADeviceGoogle Pixel 6XL Operating SystemAndroid 13 My Question or IssueForce stop is no longer working for my Spotify app. It works for every other app that it is meant to work for but Spotify just won't turn off. Background data ...
Casual Listener
Plan Premium Country USA Device Google Pixel 6XL Operating System Android 13 My Question or Issue Force stop is no longer working for my Spotify app. It works for every other...
sefiro
Casual Listener
9767 Views
27 replies
2 likes
Plan Premium Country Canada Device Samsung Galaxy S21 Ultra Operating System Android 13 My Question or Issue Version 8.8.24.2 is crashing when opening podcasts. Music seems to be ok with limited testing. I am in the Alpha Testing group, this version ...
Regular
Plan Premium Country Canada Device Samsung Galaxy S21 Ultra Operating System Android 13 My Question or Issue Version 8.8.24.2 is crashing when opening podcasts. Music...
66fasty
Visitor
1909 Views
7 replies
2 likes
It's been almost one year since i'm still stuck in this loophole with the same ads, i first experienced it in March and these are Lotus's ads, i experienced it again some months later with UTP and HLB Connect, and now even worse... when i logged into...
Casual Listener
It's been almost one year since i'm still stuck in this loophole with the same ads, i first experienced it in March and these are Lotus's ads, i experienced it again some months later with UTP and HL...
Alex
Spotify Legend
2332 Views
5 replies
0 likes
PlanPremium FamilyCountryUnited StatesDeviceSamsung Galaxy Note20 UltraOperating SystemAndroid 13App Version8.7.90.544 My Question or IssueWhen I play an album sequentially (shuffle is off) with crossfade activated, the crossfade activates regardless...
Casual Listener
Plan Premium Family Country United States Device Samsung Galaxy Note20 Ultra Operating System Android 13 App Version 8.7.90.544 My Question or Issue When I play an album sequential...
Bigg_Bill7
Regular
4148 Views
10 replies
4 likes