Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
tictoc0417
Visitor
206368 Views
136 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryUKDeviceNothing phone 1Operating SystemAndroid 15 My Question or IssueIssue started when selecting albums the app would instantly crash. I uninstalled and reinstalled the app, and then it would crash whenever I opened it. I have man...
Regular
...einstalled the app, and then it would crash whenever I opened it. I have managed to get the app to open (unsure how) but the crashing upon opening a single or album persists. Uninstalling the app a...
MihailY
Moderator
987 Views
9 replies
1 likes
My Question or IssueHey there! I've been a Spotify subscriber for a year now and I've always had this problem where the app occasionally crashes after ~45 seconds using the app. This happens on ALL my devices (I've tried two computers and an android ...
Casual Listener
My Question or Issue Hey there! I've been a Spotify subscriber for a year now and I've always had this problem where the app occasionally crashes after ~45 seconds using the app. This happens on ALL...
CarlosE
Spotify Legend
2779 Views
7 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S9 plusOperating SystemAndroid Oreo My Question or IssueI cant download my liked songs on my phone. I tried everything to solve it but it still doesnt work(taking sd card or try using mobile data/differen...
Regular
...ressing the download button. I only can hear them using my mobile data or wifi but as soon as i press the download button is starts crashing and that Continues on and on. Please fix these bugs
Alex
Spotify Legend
574 Views
1 replies
0 likes
Have re installed app deleted all its data etc reset phone , tried everything, but for 2 days now as soon as I open the app it just closes instantly...PlanPremiumCountryNew Zealand DeviceHuaweiOperating System Android My Question or Issue app crashin...
Casual Listener
...evice Huawei Operating System Android My Question or Issue app crashing as soon as it opens
492 Views
0 replies
0 likes
PlanFamily PremiumCountryUK DeviceSamsungGalaxy Note 8 Operating SystemAndroid Pie My Question or IssuePast 2 or so Spotify has become extremely laggy almost as if my internet connection has been poor. Steps I've done to resolve this:1. Tried 3 diffe...
Newbie
Plan Family Premium Country UK Device SamsungGalaxy Note 8 Operating System Android Pie My Question or Issue Past 2 or so Spotify has become extremely laggy alm...
481 Views
0 replies
0 likes
PlanPremiumCountryBrasilDeviceXiaomi mi9TProOperating SystemMiui12 (but it was happening with miui11 too) For like a month now, spotify always crashes and doesnt open anymore after two uses (I open the app two times). To fix it, I have to erase all d...
Visitor
Plan Premium Country Brasil Device Xiaomi mi9TPro Operating System Miui12 (but it was happening with miui11 too) For like a month now, spotify always crashes and doesnt open anymore a...
user-removed
Not applicable
908 Views
1 replies
0 likes
PlanFreeCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid 10Spotify Version8.5.55.1105 My Question or IssueWhen I open the Your Daily Drive playlist on Spotify, it shows up like this:I noticed that the playlist is now in Shuffle Mode...
Visitor
Plan Free Country United States Device Samsung Galaxy S9 Operating System Android 10 Spotify Version 8.5.55.1105 My Question or Issue When I open the Your Daily Drive playlist on S...
user-removed
Not applicable
1997 Views
1 replies
1 likes
PlanPremiumCountryUSA DeviceLG ThinQOperating SystemAndroid 8.0 My Question or IssueFor the last week or so, the app on my phone has been very unstable. It crashes, it comes back, crashes again. It crashes on it's own, when it's connected via Bluetoo...
Casual Listener
Plan Premium Country USA Device LG ThinQ Operating System Android 8.0 My Question or Issue For the last week or so, the app on my phone has been very unstable. ...
FamousHerself
Music Fan
1022 Views
2 replies
0 likes
PlanPremiumDeviceSamsung Galaxy S4 mini (i9195I)Operating SystemAndroid 9, Lineage OS 16 distribution My Question or Issue Hello, I have a fresh install of Lineage OS. After installing Spotify, the app crashes on start, just showing the initial logo....
Newbie
Plan Premium Device Samsung Galaxy S4 mini (i9195I) Operating System Android 9, Lineage OS 16 distribution My Question or Issue Hello, I have a fresh install of Lineage OS. After...
1999 Views
0 replies
0 likes
Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to do. I have a LG Escape 2.
Newbie
Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to d...
rloveman
Regular
746 Views
2 replies
2 likes
Hi! I've got a galaxy s4 mini and for the last two weeks or so spotify crashes every single time I open it. I've uninstalled and reinstalled, turned my phone on and off, and can't figure out what went wrong. Any help would be appreciated!
Casual Listener
Hi! I've got a galaxy s4 mini and for the last two weeks or so spotify crashes every single time I open it. I've uninstalled and reinstalled, turned my phone on and off, and can't figure out what wen...
steviaxx1
Regular
1742 Views
4 replies
3 likes
I'm using and Xperia Z3 with the latest version of spotify and Android 5.1.1. I'm trying to upgrade my free accpunt to premium, which I have done before. However, when I go to enter in my details, if I press either the month or year for the expiry da...
Newbie
I'm using and Xperia Z3 with the latest version of spotify and Android 5.1.1. I'm trying to upgrade my free accpunt to premium, which I have done before. However, when I go to enter in my details, if...
Daniel
Community Legend
1000 Views
1 replies
0 likes
I am a Spotify premium user and have been for over a year now. Recently when listening to music it will get about half way into the song and then crash. The app closes and i have to re open it for it to start playing again. I have tried all solutions...
Casual Listener
I am a Spotify premium user and have been for over a year now. Recently when listening to music it will get about half way into the song and then crash. The app closes and i have to re open it for it...
Daniel
Community Legend
1114 Views
4 replies
0 likes