Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
NormalAverage
Newbie
233850 Views
149 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Premium/USA -Amazon Fire 8 Andriod With the most recent update to the Spotify app on my Fire, the menu bar location changed to the side w/out any setting being changed on my part. The new location has made spotify nearly useless on my device as it's ...
Newbie
Premium/USA -Amazon Fire 8 Andriod With the most recent update to the Spotify app on my Fire, the menu bar location changed to the side w/out any setting being changed on my part. The new l...
Fuquad
Casual Listener
22237 Views
17 replies
4 likes
Plan: premium Country: United Kingdom Device: honor 9 liteOperating System: Android Oreo I'm having problems with getting to the accessibility menu, and was wondering if any of you know where it would be on Spotify version 8
Newbie
Plan: premium Country: United Kingdom Device: honor 9 lite Operating System: Android Oreo I'm having problems with getting to the accessibility menu, and was wondering if a...
HowardMarks
Composer
3105 Views
1 replies
0 likes
It's always the same I'm streaming (!) as that Sony Z3 has no SD Card and Spotify is telling me "Go Online", if I try to open a menu. First at all, why I've to online to use the Spotify menus?!And why is Spotify thinking, I'm offline, as it's live st...
Roadie
It's always the same I'm streaming (!) as that Sony Z3 has no SD Card and Spotify is telling me "Go Online", if I try to open a menu. First at all, why I've to online to use the Spotify menu...
1155 Views
0 replies
1 likes
PlanPremiumCountryArgentina DeviceSamsung Galaxy S6Operating SystemAndroid 7.0My Question or IssueHello, I'm experiencing some troubles since two or thee days ago. Spotify, when I lock my cellphone, doesn't show me the short-cut menu, at least I call...
Casual Listener
...potify, when I lock my cellphone, doesn't show me the short-cut menu, at least I call that in that way, I don't know if there's another way to call it. I'll explain: when I locked my phone, then I u...
djpinsker
Casual Listener
2708 Views
2 replies
0 likes
The menu when I long press or click the three dot icon next to a song, has changed out of nowhere. Previously most if not all the options in it could fit in one page, but now I have to scroll down to find the "add to queue", and sometimes it doesn't ...
Casual Listener
The menu when I long press or click the three dot icon next to a song, has changed out of nowhere. Previously most if not all the options in it could fit in one page, but now I have to scroll down t...
lawlcatcorp
Casual Listener
1497 Views
5 replies
0 likes