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Topics with Label: Update

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5676 Views

0 replies

7 likes

  • 5676 Views
  • 0 replies
  • 7 likes

Letras

Boa tarde.Estou com um problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posição normal. O problema começou depois da última atualização ...

Casual Listener

Boa tarde. Estou com um  problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posiç...

caueneves

Newbie

3191 Views

4 replies

1 likes

letters
Update
  • 3191 Views
  • 4 replies
  • 1 likes

Superuser Contribution Download Single Track from an Album

PlanPremiumCountryUKDeviceOnePlus XOperating SystemAndroid 6.0.1 (Marshmallow?) My Question or IssuePreviously I was able to like a song to add it to my all songs list, then find the album I saved the song from in my library, which would have only th...

Casual Listener

...eliberate change in the new update because Spotify wants to screw us over, or is it just me being blind?

OscarDC

Moderator

1118 Views

3 replies

1 likes

Albums
downloads
Update
  • 1118 Views
  • 3 replies
  • 1 likes

Superuser Contribution Slow loading albums, barely usable since update

PlanPremium CountryUnited Kingdom DeviceSamsung Note 20 Ultra Operating SystemAndroid My Question or Issue Echoing other people's issue, I thought I would post mine, to give this issue more attention Since the new update, it is an interminable proces...

Music Fan

...eople's issue, I thought I would post mine, to give this issue more attention   Since the new update, it is an interminable process to scroll through my albums. Loads a few albums a chunk at a time b...

zamorano400

Music Fan

1020 Views

4 replies

1 likes

loading
Update
  • 1020 Views
  • 4 replies
  • 1 likes

Solved!! Malware from spotify app after new update

Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has been quarantined and is coming from the spotify app. As a safety pre...

Casual Listener

Hey,    Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has b...

BlackRose2335

Casual Listener

5847 Views

3 replies

3 likes

Android
malware
Troubleshooting
Update
  • 5847 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Can't see number of songs in playlist in new app update

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 8 My Question or IssueSince the new app update, there is no way to see the number of songs in a playlist. I used to be able to see this in the Playlists page of Your Library n...

Newbie

    Plan Premium Country United States Device Google Pixel 3 Operating System Android 8   My Question or Issue Since the new app update, there is no way to see the number o...

Camy077

Newbie

133891 Views

62 replies

67 likes

number of songs
Update
  • 133891 Views
  • 62 replies
  • 67 likes

Solved!! Reverting to a previous update (from version 8.5.6.673)

My Question or IssueThis new UI update has made accessing music I've saved over the years nigh impossible, showing music I have downloaded in artists and albums in random order (instead of alphabetical), showing playlists in random order (instead of ...

Regular

My Question or Issue This new UI update has made accessing music I've saved over the years nigh impossible, showing music I have downloaded in artists and albums in random order (instead of a...

zzrenz

Newbie

18611 Views

5 replies

0 likes

revert
UI
Update
version
  • 18611 Views
  • 5 replies
  • 0 likes

Superuser Contribution New android update removes feature??

My app automatically updated (I presume), and the update removes a feature I loved. I'm on Android, and there used to be a little lightning bolt in the top right hand corner on my screen, just to the left of the settings cog. When the button was push...

Casual Listener

My app automatically updated (I presume), and the update removes a feature I loved. I'm on Android, and there used to be a little lightning bolt in the top right hand corner on my screen, just to t...

Katerina

Spotify Legend

1267 Views

4 replies

2 likes

Android
feed
Update
  • 1267 Views
  • 4 replies
  • 2 likes

My listening activity not updating for my friends to see, but only when connected to a wifi device

My Question or IssueI have found that my listening activity is only updating for my friends to see, when i'm playing from my computer or telephone through speakers og through jackstick. But mostly im playing music through my wifi devices, which does ...

Visitor

...ostly im playing music through my wifi devices, which does not updates my listening acivity. I have three and wifi devices and none of them works considering this, so I dont think it is a device issue. 

779 Views

0 replies

1 likes

device
Friends
listening activity
Update
  • 779 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlists Disappeared in Library Menu aftet Update

PlanPremiumCountryTürkiyeDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueSpotify has been freezing last couple days so I decided to update. However, podcast and playlist section disappeared from library. There are only 5 section...

Newbie

Plan Premium Country Türkiye Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue Spotify has been freezing last couple days so I decided to update. However, p...

Petya

Community Legend

960 Views

1 replies

0 likes

disappear
Premium
Update
  • 960 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems Spotify after Android update

Hi everybody! After the last total (Android) update on my Huawei P20 Lite, I have several issues with my spotify premium. At first, it did not start at all, leaving me with a black screen and then totally shutting down Spotify while trying to open it...

Visitor

Hi everybody! After the last total (Android) update on my Huawei P20 Lite, I have several issues with my spotify premium. At first, it did not start at all, leaving me with a black screen and then t...

Petya

Community Legend

2098 Views

1 replies

0 likes

Android
emui
huawei
Huawei P20
Update
  • 2098 Views
  • 1 replies
  • 0 likes

Adding songs not working properly

Repeating a closed post without solution.. so the problem/bug is still there. "So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go and add a song to one of my playlists they are always sorted b...

Regular

...s the chosen one for the playlists section. After the update I changed the order of my playlists back to custom, but when adding songs the order is something completely different (latest played?). I...

557 Views

0 replies

0 likes

add to playlist
adding songs
custom order
latest played
recenly played
Update
  • 557 Views
  • 0 replies
  • 0 likes

Can't access Artists since last update

PlanPremiumCountryArgentinaDeviceMoto G6 PlayOperating SystemAndroid Pie My Question or IssueHello Spotify, since your last update this week I can't access 90% of my Artists anymore, they all appear as shown in screenshots. I'm not the only one exper...

Casual Listener

Plan Premium Country Argentina Device Moto G6 Play Operating System Android Pie   My Question or Issue Hello Spotify, since your last update this week I can't access 90% of my A...

Shini

Newbie

978 Views

4 replies

2 likes

artist
artists
Update
  • 978 Views
  • 4 replies
  • 2 likes

Superuser Contribution Where is my songs submenu in this new update ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI like the new interface for Android but where did u leave my songs menu ? I don't want to li...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I like ...

Jemi

Spotify Legend

991 Views

3 replies

3 likes

Android
my songs
new interface
Update
  • 991 Views
  • 3 replies
  • 3 likes

April 9th update is crashing and rebooting my Google Pixel 3

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3XLOperating SystemAndroid 9 Pie My Question or IssueI have used and loved Spotify for years and years. And when I say "use", I mean I REALLY use Spotify. It is playing on my phone about 9 hours a day...

Casual Listener

...se", I mean I REALLY use Spotify. It is playing on my phone about 9 hours a day at least 5 days a week. I have never had any issues with it until the recent update released on April 9th. Now, after l...

RyanGPalmer

Casual Listener

1459 Views

2 replies

1 likes

Android
broken
Crash
google
pixel
reboot
restart
Update
  • 1459 Views
  • 2 replies
  • 1 likes

Lost artists and partial albums with update

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7 and PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueSince the latest update, I cannot look up saved songs by artist. Also, partial albums are gone from my albums list. I am a Premi...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S7 and PC Operating System Android Oreo, Windows 10   My Question or Issue Since the latest update, I cannot look up saved s...

Kblev

Newbie

3086 Views

9 replies

17 likes

artist
Update
  • 3086 Views
  • 9 replies
  • 17 likes

Superuser Contribution Bring back My Library Artists!

It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist anytime they're listening to music or creating playl...

Regular

It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist a...

roem

Casual Listener

1490 Views

2 replies

5 likes

artists
Artists list
Artists View
Update
  • 1490 Views
  • 2 replies
  • 5 likes

Favourite playlist incomplete & can't save to SD card

PlanpremiumCountryUKDeviceHuawei p9 lite My Question or IssueThe new layout is quite inconvenient without the songs library but according to other posts it's simply been renamed to "favourites" playlist this would be fine except my favourites playlis...

Newbie

...aved as entire albums) this means I can't just shuffle play or view chronologically all my music like I usually would. Also in the new update I have been unable to move my downloads to my sd card s...

Mjlark

Casual Listener

677 Views

1 replies

0 likes

favourites playlist
SD-card
Update
  • 677 Views
  • 1 replies
  • 0 likes

Superuser Contribution The new interface just doesn't make sense

PlanPremiumCountryUSADeviceSamsung S6 My Question or IssueThe new update has removed the single most useful feature from the library and on Spotify in general, namely the ability to curate personalized artist specific playlists just by saving the son...

Newbie

Plan Premium Country USA Device Samsung S6   My Question or Issue The new update has removed the single most useful feature from the library and on Spotify in general, namely the a...

Jemi

Spotify Legend

1096 Views

1 replies

3 likes

saved music
Update
  • 1096 Views
  • 1 replies
  • 3 likes

Horrific layout update (version 8.4.88.150)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) Just updated the app to version 8.4.88.150Upon entering an artist name in search, when you look at "Releases" (which now scrolls horizontally) there is no further break...

Music Fan

Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   Just updated the app to version 8.4.88.150 Upon entering an artist name in search, w...

Xanderius4

Casual Listener

7577 Views

13 replies

13 likes

complaint
Update
  • 7577 Views
  • 13 replies
  • 13 likes

Layout update gets even WORSE (version 8.4.89.515)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) I previously posted on the awful changes that occurred with Android app update version 8.4.88.150. Well, I just received and installed the newest update (8.4.89.515). I...

Music Fan

Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   I previously posted on the awful changes that occurred with Android app update version 8...

amukhachou

Newbie

829 Views

1 replies

3 likes

complaint
Update
  • 829 Views
  • 1 replies
  • 3 likes