Slow loading albums, barely usable since update

[David_Corcoran]

• Plan

Premium

Country

United Kingdom

Device

Samsung Note 20 Ultra

Operating System

Android

My Question or Issue

Echoing other people's issue, I thought I would post mine, to give this issue more attention

Since the new update, it is an interminable process to scroll through my albums. Loads a few albums a chunk at a time but scrolling down I encounter constant loading screens

It is becoming borderline unusable as any intention of quickly playing an album! Especially if further down the alphabetised list is a time consuming affair

It is not my phone as it is a high-end android device, it isn't my Internet connection (140mbps), the situation is the same on a 4g/5g mobile connection, and my device storage /cache is all on internal storage, not on an SD card. 

This issue needs highlighting and addressing as it negatively impacts the functionality of the app

[CarlosE]

Hi there @David_Corcoran,

Thanks for reaching out about this here in the Community.

We're sorry to hear that you're experiencing this. We suggest running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached or corrupted files that might be causing trouble.

If the issue persists, check in your phone's settings that there aren't any battery optimization or cache clearing settings enabled for Spotify.

Keep us posted on how it goes. We'll be on the lookout.

[David_Corcoran]

Clean reinstall did nothing apart from inconvenience me in having to download my songs again. Spotify is not under any adaptive/optimised settings on my device

[Alex]

Hey @David_Corcoran,

Thanks for your reply.

The app's performance may slow down if you have 1000+ items in your library. This includes albums, playlists, liked songs etc.

Another thing you can try is to log in with a different account and check if you experience similar loading times.

You can ask a friend or family member to log in with theirs of create a free account for test purposes.

Let us know if there's any difference in performance.

[zamorano400]

Many of us have much more than 1000 items in our library. I have more than 20.000.  Are we paying each monmth more than some video platforms and we can only play with 1000 items? What the **bleep** are you doing? Less visual artifacts and more performance. We like music, not beautiful interfaces. If your developers are unable to do both things at the same maybe it's time to try other platforms.