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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4272 Views

0 replies

6 likes

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Superuser Contribution Music stop when open other App.

Hi,I am using sony wh 1000mx4 headphones and every time that i am opening another app the muaic turn off.The application doesn't produce any sound. For example i can open a web page and the music will turn off.Kindly advice if you have solution to th...

Visitor

Hi, I am using sony wh 1000mx4 headphones and every time that i am opening another app the muaic turn off. The application doesn't produce any sound. For example i can open a web page and the mus...

MihailY

Moderator

281 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Meine playlist der Woche beinhaltet jede Woche 50% ausgeblendete songs

Meine playlist der Woche beinhaltet jede Woche Songs, die ich als "bitte nicht spielen" markiert habe. Ich mag diese Songs nicht. Ich möchte sie nicht erneut vorgeschlagen bekommen. Obwohl sie markiert sind, werden sie vorgeschlagen. Warum?

Regular

Meine playlist der Woche beinhaltet jede Woche Songs, die ich als "bitte nicht spielen" markiert habe. Ich mag diese Songs nicht. Ich möchte sie nicht erneut vorgeschlagen bekommen. Obwohl sie markie...

musambani

Regular

561 Views

4 replies

0 likes

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Superuser Contribution Unable to pause/stop spotify with alexa or google assistant

I have a spotify family plan with spotify installed on my fire tablet 10 plus. I have both alexa and google assistant installed. I can start spotify with both alexa and google assistant however I can't pause or stop spotify with either alexa or googl...

Casual Listener

I have a spotify family plan with spotify installed on my fire tablet 10 plus. I have both alexa and google assistant installed.  I can start spotify with both alexa and google assistant however...

mgarnel

Newbie

2211 Views

8 replies

0 likes

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Superuser Contribution Songs don't play at the beginning

PlanPremiumCountryUSDevice(Moto G Stylus 5G) My Question or IssueEvery so often, random songs won't play at the beginning, and before you ask,I do have crossfade on set to 8 seconds, but the song won't start at 8 seconds.The song starts a whole 1 min...

Visitor

Plan Premium Country US Device (Moto G Stylus 5G)   My Question or Issue Every so often, random songs won't play at the beginning, and before you ask, I do have crossfade on set to 8 se...

Eni

Moderator

1707 Views

7 replies

0 likes

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Superuser Contribution Editing the playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, good evening. As a premium member, I'm inclined to bring up a suggestion for a better...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  H...

Joan

Moderator

252 Views

1 replies

0 likes

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Superuser Contribution sound cuts off in the middle of a song or podcast.

I'm using a Chromebook without the app, so just the website. The sound cuts off but the progress bar continues moving. I was talking with my daughter, we share an account, and she has the same problem. She is using Android samsung phone with the app....

Visitor

I'm using a Chromebook without the app, so just the website. The sound cuts off but the progress bar continues moving. I was talking with my daughter, we share an account, and she has the same prob...

AlejaR

Moderator

215 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

How i save user name and password

Want to save my log in password so i want have to type in everytime i want to log in

Visitor

Want to save my log in password so i want have to type in everytime i want to log in

dinomight

Spotify Star

1024 Views

1 replies

0 likes

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Shuffle not working at all

I see the shuffle symbol but when i push it it pauses instead. I signed out twice it worked for awhile. Now again not at all.

Visitor

I see the shuffle symbol but when i push it it pauses instead. I signed out twice it worked for awhile. Now again not at all.

dinomight

Spotify Star

293 Views

1 replies

0 likes

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Superuser Contribution App is not loading with android 12

I have uninstalled, reinstalled the app. Cleared my cache and restarted my phone. Spotify takes forever to load of it does it all. This has been going on for weeks. When it does play, at takes forever to pause and then or it takes a long time to load...

Visitor

I have uninstalled, reinstalled the app. Cleared my cache and restarted my phone. Spotify takes forever to load of it does it all. This has been going on for weeks. When it does play, at takes foreve...

Joan

Moderator

319 Views

1 replies

0 likes

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Dots not showing in spotify

Hi, I think it was around 20th Feb my dots stopped showing on my Spotify speakers list. I've reinstalled both apps, looked for spotify files in internal storage, turned router and all dots off and on. Alexa will play spotify on my sonny's speakers wh...

Casual Listener

Hi, I think it was around 20th Feb my dots stopped showing on my Spotify speakers list. I've reinstalled both apps, looked for spotify files in internal storage, turned router and all dots off and o...

FYB

Casual Listener

276 Views

2 replies

0 likes

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Solved!!Superuser Contribution "Now my friends can connect..." message keeps showing up; how to get rid of it?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S23UltraOperating SystemAndroid My Question or IssueI've got a new phone and installed Spotify on it. Every time I physically leave my home wi-fi network (go somewhere and listen to Spotify in the c...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S23Ultra Operating System Android   My Question or Issue I've got a new phone and installed Spotify on it. Every time I physica...

Eni

Moderator

406 Views

3 replies

0 likes

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Audio distortion during playback through DAC on Pixel 6

Premium plan, Canada Google Pixel 6 (MP1.0)Android 12 (SQ3A.220605.009.A1)Spotify app version 8.7.42.943 There is audio distortion (clicking/popping) during playback through a USB-C DAC on the Pixel 6. This was a known issue across *all* apps, result...

Visitor

Premium plan, Canada   Google Pixel 6 (MP1.0) Android 12 (SQ3A.220605.009.A1) Spotify app version 8.7.42.943   There is audio distortion (clicking/popping) during playback through a U...

Bogdan_L

Visitor

1167 Views

2 replies

1 likes

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Superuser Contribution When I attempt to play a playlist of mine, Spotify leaves my playlist.

When listening to one of my playlists on Spotify via the Android app on my Samsung Galaxy S21, Spotify will sometimes leave my playlist and start playing random songs after the first song in the playlist. This has happened on several occasions and wi...

Visitor

When listening to one of my playlists on Spotify via the Android app on my Samsung Galaxy S21, Spotify will sometimes leave my playlist and start playing random songs after the first song in the play...

Eni

Moderator

287 Views

1 replies

0 likes

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  • 1 replies
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How do I install my Spotify account on my new tablet

I have premium Spotify on my old tablet want to add to new tablet.

Visitor

I have premium Spotify on my old tablet want to add to new tablet.

kaworu_bloodpaw

Roadie

543 Views

1 replies

0 likes

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Superuser Contribution Skipping to ads in podcasts crashes playback

When I start a podcast it plays fine, but if I skip forward into an ad break the playback stops completely and the play banner disappears like nothing was playing at all. Restarting the podcast plays from the last skip before the ad break. If I let t...

Newbie

When I start a podcast it plays fine, but if I skip forward into an ad break the playback stops completely and the play banner disappears like nothing was playing at all. Restarting the podcast plays...

bn94c

Casual Listener

3275 Views

11 replies

2 likes

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  • 11 replies
  • 2 likes