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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1064 Views
  • 0 replies
  • 4 likes

Superuser Contribution I got a message saying Spotify had tracked me for 800+ days

I clicked on it and there were lots of playlists but then I closed it without listening and now can't find them anywhere

  • Visitor
  • I clicked on it and there were lots of playlists but then I closed it without listening and now can't find them anywhere
  • Joan
  • Moderator
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes

Superuser Contribution im not able to add songs to playlist

i click to add a song to a playlist and there's a short notification that the song is successfully added, then I can't see it in the playlist

  • Visitor
  • i click to add a song to a playlist and there's a short notification that the song is successfully added, then I can't see it in the playlist
  • Eni
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oxygen 13 removed Spotify from my notifications bar and i want it back

I upgraded my phone (Oneplus Nord lite 2) to oxygen 13 and my Spotify doesn't show up in the notification bar anymore. Any way to get it back or is this a phone problem?

  • Visitor
  • I upgraded my phone (Oneplus Nord lite 2) to oxygen 13 and my Spotify doesn't show up in the notification bar anymore. Any way to get it back or is this a phone problem?
  • MihailY
  • Moderator
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution categories overlapping

On the android version of Spotify in the liked sings tab, the categories overlap making it hard to see which category you are picking

  • Visitor
  • On the android version of Spotify in the liked sings tab, the categories overlap making it hard to see which category you are picking
  • Vasil
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution 知らないプレイリストが勝手に追加されます。どうしたらいいですか?ちなみにプレミアムプランDUOで機種はGooglepixel6aです。

有料会員なのにマイライブラリに身に覚えのないプレイリストが追加されます。解決法を教えて下さい。

  • Visitor
  • 有料会員なのにマイライブラリに身に覚えのないプレイリストが追加されます。 解決法を教えて下さい。
  • Vasil
  • Moderator
  • 1483 Views
  • 1 replies
  • 0 likes
  • 1483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App WILL NOT open on Android 13 (until I reboot each time)

PlanPremiumCountryCanadaDevice(Samsung Galaxy Note20 Ultra)Operating System(Android 13) My Question or Issue This issue started about 1 or 2 weeks ago. After a period of time goes by where I have not used the Spotify app (think like going to sleep th...

  • Casual Listener
  •   Plan Premium Country Canada Device (Samsung Galaxy Note20 Ultra) Operating System (Android 13)  My Question or Issue   This issue started about 1 or 2 weeks ago. After...
  • Lyubka
  • Moderator
  • 1022 Views
  • 2 replies
  • 0 likes
  • 1022 Views
  • 2 replies
  • 0 likes

Unusual Homepage

PlanPremiumCountryEgyptDeviceSamsung A 23Operating SystemAndroid 13 My Question or IssueMy liked songs and recently played playlists are supposed to be on my homepage but they are not, Instead I have two podcasts that I follow, help me this is annoyi...

KY___0-1676106025806.png Screenshot_20230211_105438_Spotify.jpg
  • Casual Listener
  • Plan Premium Country Egypt Device Samsung A 23 Operating System Android 13   My Question or Issue My liked songs and recently played playlists are supposed to be on my homepage but the...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Wifi streaming only option

PlanPremiumCountryUK Operating SystemAndroid My Question or IssueAs per other post Spotify need to implement a wifi streaming only option. ios and some android OSs (one plus) allow controlling apps internet access via settings (see attachments). Howe...

  • Casual Listener
  •   Plan Premium Country UK   Operating System Android   My Question or Issue As per other post Spotify need to implement a wifi streaming only option.   ios and some an...
  • Fernand0
  • Casual Listener
  • 925 Views
  • 2 replies
  • 1 likes
  • 925 Views
  • 2 replies
  • 1 likes

Superuser Contribution Random mode is automatically activated.

I currently have the problem on my mobile device. I play the songs from any list without having the random mode activated and everything is fine, but when I disconnect from WiFi or Bluetooth (when I am connected) and when I reconnect, the playback qu...

  • Regular
  • I currently have the problem on my mobile device. I play the songs from any list without having the random mode activated and everything is fine, but when I disconnect from WiFi or Bluetooth (when I ...
  • OscarDC
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Song keeps changing after 20 seconds

Songs play 20 seconds and then move to next. Logged out, restarted phone, uninstalled and reinstalled app

  • Visitor
  • Songs play 20 seconds and then move to next. Logged out, restarted phone, uninstalled and reinstalled app
  • kaworu_bloodpaw
  • Roadie
  • 1099 Views
  • 1 replies
  • 0 likes
  • 1099 Views
  • 1 replies
  • 0 likes

Superuser Contribution It won't play my playlist, when the first song ends it goes to "recommended

When I'm trying to play my playlist, it switches to "recommended song" and I can't change the shuffle feature, it keeps saying I need premium to change it, I also can't use the arrow pointing to the left that goes to previous song.

  • Visitor
  • When I'm trying to play my playlist, it switches to "recommended song" and I can't change the shuffle feature, it keeps saying I need premium to change it, I also can't use the arrow pointing to the ...
  • Vasil
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify songs not downloading on phone

Songs are not downloading on my Xiaomi phone anymore, the circle keeps spinning round but it's not downloading. Weird things is that podcasts are actually downloading. I have plenty of storage space left, not anywhere near the 10k songs limit and hav...

  • Visitor
  • Songs are not downloading on my Xiaomi phone anymore, the circle keeps spinning round but it's not downloading. Weird things is that podcasts are actually downloading. I have plenty of storage space ...
  • Eni
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find my account overview

I want to switch to a Duo plan, but the web site keeps telling me to do it via app, and in the app, it doesn't show anything other than the fact that I have a Premium plan.

  • Casual Listener
  • I want to switch to a Duo plan, but the web site keeps telling me to do it via app, and in the app, it doesn't show anything other than the fact that I have a Premium plan.
  • AlejaR
  • Moderator
  • 1099 Views
  • 2 replies
  • 0 likes
  • 1099 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcas not shown

The video podcast (https://open.spotify.com/episode/5wyGBLcaywjkh9itrbZi7o?si=6JofCA71Tkiw5D9n0u_DwA&utm_source=whatsapp) is not shown neither on my app neither on my desktop app on my laptop

  • Casual Listener
  • The video podcast (https://open.spotify.com/episode/5wyGBLcaywjkh9itrbZi7o?si=6JofCA71Tkiw5D9n0u_DwA&utm_source=whatsapp) is not shown neither on my app neither on my desktop app on my laptop
  • Joan
  • Moderator
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Cómo puedo cancelar

Me han cobrado doble, el soporte es una porquería, quiero cancelar y hoy voy a profeco

  • Visitor
  • Me han cobrado doble, el soporte es una porquería, quiero cancelar y hoy voy a profeco
  • kaworu_bloodpaw
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Find specific song in large playlist.

Using Android. V 8.8.6.472The find in playlist is not an option available.

  • Visitor
  • Using Android. V 8.8.6.472 The find in playlist is not an option available.
  • MihailY
  • Moderator
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes