Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110358 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
222260 Views
141 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
578899 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
476886 Views
577 replies
40 likes
I downloaded songs in night. In Morning i open spotify offline. My all downloads were deleted and ask me for log in
I downloaded songs in night. In Morning i open spotify offline. My all downloads were deleted and ask me for log in
Moderator
358 Views
1 replies
0 likes
*Why does my screen keep turning white when I'm trying to change to duo premium being premium (individual)?
*Why does my screen keep turning white when I'm trying to change to duo premium being premium (individual)?
Moderator
449 Views
1 replies
0 likes
On my tablet spotify doesn't work but on my phone it works. I have no idea what happend and everything was fine until a week fter i got back from my vacation. I feel like changing countrys did something, but i'm back home and it still doesn't work. P...
On my tablet spotify doesn't work but on my phone it works. I have no idea what happend and everything was fine until a week fter i got back from my vacation. I feel like changing countrys did someth...
Moderator
360 Views
1 replies
0 likes
When playing my Spotify list..it plays random tunes, which aren't on my list
When playing my Spotify list..it plays random tunes, which aren't on my list
Spotify Legend
317 Views
1 replies
0 likes
Hi,Ive been having isue. On my liked songs some of them are blacked out you cant listen them.You can unlike them download but can not listen.Please hellp, how can i fix it?Device:Samsung 22 UltraApp version:8.8.24.307
Hi, Ive been having isue. On my liked songs some of them are blacked out you cant listen them. You can unlike them download but can not listen. Please hellp, how can i fix it? Device: Samsung 22...
Casual Listener
541 Views
2 replies
0 likes
I have uninstalled and reinstalled. I have reset network settings. This is happening on both android devices. Not just one device. And in multiple locations. I'm ready to cancel subscription.
I have uninstalled and reinstalled. I have reset network settings. This is happening on both android devices. Not just one device. And in multiple locations. I'm ready to cancel subscription.
Spotify Legend
379 Views
1 replies
1 likes
On both my Android phone, my Nest Hub, and in my Tesla, if I ask the assistant to "play Two by Two by Sofia on Spotify", I get different results. Sometimes, Spotify opens, starts trying to play the song, then crashes or stops playing the song. Most o...
On both my Android phone, my Nest Hub, and in my Tesla, if I ask the assistant to "play Two by Two by Sofia on Spotify", I get different results. Sometimes, Spotify opens, starts trying to play the s...
Moderator
494 Views
3 replies
0 likes
As the questions says, I cant find the option in my settings. I have premium and my region is set to USA. I have updated the app, restarted my phone, cleared the cache, force stopped the app, uninstalled and reinstalled it again, basically everything...
As the questions says, I cant find the option in my settings. I have premium and my region is set to USA. I have updated the app, restarted my phone, cleared the cache, force stopped the app, uninsta...
Moderator
894 Views
3 replies
0 likes
I will listen to a song on my Android and then about half way it just stops then when I go in on my app it would want me to restart the song from the beginning.
I will listen to a song on my Android and then about half way it just stops then when I go in on my app it would want me to restart the song from the beginning.
Spotify Legend
321 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceGalaxy S22 Ultra My Question or IssueAfter weeks of listening to the Spotify DJ (Which I love btw), it has randomly stopped working. If I click on the DJ button the screen goes grey as if it's pulling up, and then nothing h...
Plan Premium Country USA Device Galaxy S22 Ultra My Question or Issue After weeks of listening to the Spotify DJ (Which I love btw), it has randomly stopped working. If I click on the ...
Spotify Legend
585 Views
1 replies
0 likes
My girlfriend create a playlist and add me so I can add song in it but I cant see it on her profil and no links with it work
My girlfriend create a playlist and add me so I can add song in it but I cant see it on her profil and no links with it work
Spotify Legend
293 Views
1 replies
0 likes
I can't see Logos like forward and backward on my app
I can't see Logos like forward and backward on my app
Community Legend
716 Views
1 replies
1 likes
Não estou conseguindo escutar minhas músicas no modo offline e gostaria de ajuda.
Não estou conseguindo escutar minhas músicas no modo offline e gostaria de ajuda.
Moderator
408 Views
1 replies
0 likes
Hello.I am using Spotify on Windows and Android 11 but i think there's a limitation for showing user's playlist. For example I'm gonna see all of (more than) 6000 playlist created from a friend of mine but the app only shows 200 of them.is there a so...
Hello. I am using Spotify on Windows and Android 11 but i think there's a limitation for showing user's playlist. For example I'm gonna see all of (more than) 6000 playlist created from a fri...
Music Fan
25860 Views
2 replies
3 likes
PlanPremiumCountryBrazilDeviceRedmi note 8Operating SystemAndroid 10 My Question or IssueI noticed that I don't have smart shuffle on my app, uninstalled and installed Spotify multiple times with no success, I also tapped and pressed the shuffle icon...
Plan Premium Country Brazil Device Redmi note 8 Operating System Android 10 My Question or Issue I noticed that I don't have smart shuffle on my app, uninstalled and installe...
Spotify Legend
583 Views
1 replies
0 likes
Some downloads I no longer need and it is downloading a podcast I didn't know I requested.
Some downloads I no longer need and it is downloading a podcast I didn't know I requested.
Spotify Star
385 Views
1 replies
0 likes
When I try to sign up for premium it says that I can't because of an in valid address
When I try to sign up for premium it says that I can't because of an in valid address
Visitor
1398 Views
2 replies
0 likes
Were there before, but aren't now, even after multiple restarts.
Were there before, but aren't now, even after multiple restarts.
Newbie
498 Views
1 replies
2 likes
There used to be equalizer in the app. That was a good idea.
There used to be equalizer in the app. That was a good idea.
Moderator
336 Views
1 replies
0 likes
PlanPremiumCountryFinlandDeviceSamsung TV (Q9FNAT)Operating SystemTizen My Question or IssueI can't see the latest songs added to my playlists on my TV anymore. I have not counted the exact number of songs that are visible, but from a playlist with a...
Plan Premium Country Finland Device Samsung TV (Q9FNAT) Operating System Tizen My Question or Issue I can't see the latest songs added to my playlists on my TV anymore. I have not co...
450 Views
0 replies
0 likes
