Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to start using my queue on my spotify app for work but the only way I can use it right ...
Plan Free Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I wanted to sta...
Spotify Legend
248 Views
1 replies
0 likes
I can't login either, on Android phone. Whereas I login on a computer it recognises my username and password, if I put the same username and password on the phone it says it's wrong. I've already tried resetting the password twice, still has the same...
I can't login either, on Android phone. Whereas I login on a computer it recognises my username and password, if I put the same username and password on the phone it says it's wrong. I've alr...
Spotify Legend
257 Views
1 replies
0 likes
PlanFreeCountryU.S.DeviceGoogle Pixel 4aOperating SystemAndroid 13 My Question or IssueWhen upgrading from Android 12 to Android 13, the Spotify lock screen controls started appearing again. They did not appear on the lock screen for Android 12. All ...
Plan Free Country U.S. Device Google Pixel 4a Operating System Android 13 My Question or Issue When upgrading from Android 12 to Android 13, the Spotify lock screen controls started ...
Newbie
4338 Views
4 replies
2 likes
PlanPremiumCountrySwitzerlandDeviceHuawei Mate 10 ProOperating SystemEMUI 12 (Android 11) My Question or IssueI noticed that the swipe to queue feature does not work when playing a enhanced playlist. I don't see why it would be a problem in terms of ...
Plan Premium Country Switzerland Device Huawei Mate 10 Pro Operating System EMUI 12 (Android 11) My Question or Issue I noticed that the swipe to queue feature does not work when pla...
Moderator
24382 Views
33 replies
5 likes
I have a spotify family plan with spotify installed on my fire tablet 10 plus. I have both alexa and google assistant installed. I can start spotify with both alexa and google assistant however I can't pause or stop spotify with either alexa or googl...
I have a spotify family plan with spotify installed on my fire tablet 10 plus. I have both alexa and google assistant installed. I can start spotify with both alexa and google assistant however...
Newbie
2321 Views
8 replies
0 likes
My songs abruptly adjourned moved to another song this issue repeatedly happening which is outrageous PlanPremiumCountry India Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Questio...
My songs abruptly adjourned moved to another song this issue repeatedly happening which is outrageous Plan Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbo...
Moderator
1036 Views
9 replies
0 likes
PlanPremiumCountryFranceDeviceSamsung s10e Operating SystemAndroid My Question or IssueWhen connected on mobile data (4G LTE at least) the app find 'no internet connection'. All titles and podcasts are in grey excepted for the ones downloaded previou...
Plan Premium Country France Device Samsung s10e Operating System Android My Question or Issue When connected on mobile data (4G LTE at least) the app find 'no internet connecti...
Moderator
317 Views
1 replies
0 likes
I keep hitting the shuffle thing at the top of the screen and all it does is change the song.There is no tool bar at the bottom of the screen. How do I do turn this off
I keep hitting the shuffle thing at the top of the screen and all it does is change the song. There is no tool bar at the bottom of the screen. How do I do turn this off
Community Legend
290 Views
1 replies
2 likes
I have a Premium account (from Italy) and using a Samsung A52s 5G running Android 12. While I am using bluetooth headphones, what happens is that if I go to an album and play a song (in this case not downloaded), then I just search the song from the ...
I have a Premium account (from Italy) and using a Samsung A52s 5G running Android 12. While I am using bluetooth headphones, what happens is that if I go to an album and play a song (in this case not...
Moderator
308 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceGalaxy A03sOperating SystemAndroid 12 My Question or IssueSince the last update on Android on September 1st (to UI 4.1), the sound becomes distorted when I listen to music/podcasts on my phone and the screen is turned of...
Plan Premium Country Canada Device Galaxy A03s Operating System Android 12 My Question or Issue Since the last update on Android on September 1st (to UI 4.1), the sound becomes disto...
Moderator
1750 Views
3 replies
0 likes
PlanPremiumCountryIndiaDeviceOnePlus 6, Samsung M30sOperating SystemAndroidSpotify Version : 8.7.62.398 (Both Devices) My Question or IssueI cannot find an equalizer option on my oneplus device as well as my samsung mobile phone even after following ...
Plan Premium Country India Device OnePlus 6, Samsung M30s Operating System Android Spotify Version : 8.7.62.398 (Both Devices) My Question or Issue I cannot find an equalizer option...
Casual Listener
388 Views
1 replies
0 likes
Basic info: spotify premium, Samsung S10, Samsung S20, Oneplus 8T. Forum has been browsed through, no help there. Router, switch, WiFi turned on and off multiple times, reseted twice. Spotify app reinstalled multiple times on all mobile devices, with...
Basic info: spotify premium, Samsung S10, Samsung S20, Oneplus 8T. Forum has been browsed through, no help there. Router, switch, WiFi turned on and off multiple times, reseted twice. Spotify app rei...
Casual Listener
4382 Views
12 replies
2 likes
Playlist Sort By option needed for mobile app
Playlist Sort By option needed for mobile app
Moderator
260 Views
1 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung S20Operating SystemAndroid 12 My Question or IssueIn the past, in Library -> Albums section, when sorting "from newest" the albums on top would be the last added (liked) in the past. Now it seems that albums I li...
Plan Premium Country Poland Device Samsung S20 Operating System Android 12 My Question or Issue In the past, in Library -> Albums section, when sorting "from newest" the albums on...
Music Fan
5726 Views
49 replies
5 likes
It's so weired that I cannot play a song of this specific band. Maybe be backend sync issue? PlanPremiumCountryGermany Device(Samsung Galaxy S20)Operating System(Android 12) My Question or IssueIt's so weired that I cannot play a song of this specifi...
It's so weired that I cannot play a song of this specific band. Maybe be backend sync issue? Plan Premium Country Germany Device (Samsung Galaxy S20) Operating System (A...
Spotify Star
360 Views
3 replies
0 likes
PlanPremium CountryThe Netherlands DeviceRealme GT Neo 2 Operating SystemAndroid 12 My Question or IssueHey everyone, Whilst being connected with my Google home speaker, I am unable to select songs which are not downloaded via the spotify app on my p...
Plan Premium Country The Netherlands Device Realme GT Neo 2 Operating System Android 12 My Question or Issue Hey everyone, Whilst being connected wit...
Casual Listener
813 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
585 Views
1 replies
0 likes
PlanPremiumCountryIndia DeviceVivo V17Operating SystemAndroid 12 My Question or IssueSo I've had this problem quite recently...the Android app crashes every time I try to search among my liked songs. I've tried clean reinstall and made sure that it's...
Plan Premium Country India Device Vivo V17 Operating System Android 12 My Question or Issue So I've had this problem quite recently...the Android app crashes every time I try t...
Visitor
1990 Views
5 replies
2 likes
PlanFreeCountryUsDeviceSamsung Galaxy s21Operating System Android My Question or IssueWhen I try to download podcasts that are owned by spotify (Gimlet and Ringer podcasts to be precise), I get an exclamation point in the download area. I can downloa...
Plan Free Country Us Device Samsung Galaxy s21 Operating System Android My Question or Issue When I try to download podcasts that are owned by spotify (Gimlet and Ringer podcas...
Community Legend
1356 Views
3 replies
1 likes
PlanPremiumCountryGermanyDeviceHuawei P30 liteOperating SystemAndroid Why has the shuffle play button been removed completely again? I was so happy that it was back, but I guess it's back to the times of having to leave a Playlist to reshuffle it. Ho...
Plan Premium Country Germany Device Huawei P30 lite Operating System Android Why has the shuffle play button been removed completely again? I was so happy that it was back, but I gues...
Spotify Star
1849 Views
1 replies
1 likes
