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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6956 Views

0 replies

7 likes

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Superuser Contribution It doesn't allow me to listen to the music I want in Android

PlanFreeCountryPerúDevice(LG K9)Operating System(Android 7.1.2) My Question or IssueThere is a pretty serious problem with the player on Android cell phones, It has also happened to my sister and me with my old account, I thought it was because it wa...

Casual Listener

Plan Free Country Perú Device (LG K9) Operating System (Android 7.1.2)   My Question or Issue There is a pretty serious problem with the player on Android cell phones, It has also happ...

Mekirs

Casual Listener

553 Views

2 replies

0 likes

Android 7.1
It also does not allow me to listen to my playlist of I like you
It doesn't allow me to listen to the music I want
LG K9
Peru
  • 553 Views
  • 2 replies
  • 0 likes

Superuser Contribution My playlist that is over 30 hours stops playing overnight.

Hello,, recently I have been wanting my playlist to play overnight. My playlist is over 30 hours long and has nearly 500 songs. It usually stops an hour or so after I go to bed. I have shuffle and repeat enabled on my playlist so I'm not sure why it ...

Casual Listener

Hello,, recently I have been wanting my playlist to play overnight. My playlist is over 30 hours long and has nearly 500 songs. It usually stops an hour or so after I go to bed. I have shuffle and re...

ChloeNaylor

Casual Listener

6024 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Displaying "You're Offline" despite being connected to WiFi

So I was about to listen to search for a song but then Spotify says try again because there's no internet connection and I am running on 4G internet connection with a WiFi speed of 30mbps so I'm not sure why this is happening I tried uninstalling and...

Music Fan

So I was about to listen to search for a song but then Spotify says try again because there's no internet connection and I am running on 4G internet connection with a WiFi speed of 30mbps so I'm not ...

OscarDC

Moderator

878 Views

1 replies

0 likes

  • 878 Views
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Superuser Contribution I cant use my queue

PlanFreeCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to start using my queue on my spotify app for work but the only way I can use it right ...

Newbie

Plan Free Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I wanted to sta...

Alex

Spotify Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
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Superuser Contribution Re: Unable to login on Android

I can't login either, on Android phone. Whereas I login on a computer it recognises my username and password, if I put the same username and password on the phone it says it's wrong. I've already tried resetting the password twice, still has the same...

Newbie

I can't login either, on Android phone. Whereas I login on a computer it recognises my username and password, if I put the same username and password on the phone it says it's wrong.  I've alr...

Alex

Spotify Legend

259 Views

1 replies

0 likes

  • 259 Views
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Cannot disable lock screen controls in Android 13

PlanFreeCountryU.S.DeviceGoogle Pixel 4aOperating SystemAndroid 13 My Question or IssueWhen upgrading from Android 12 to Android 13, the Spotify lock screen controls started appearing again. They did not appear on the lock screen for Android 12. All ...

Casual Listener

Plan Free Country U.S. Device Google Pixel 4a Operating System Android 13   My Question or Issue When upgrading from Android 12 to Android 13, the Spotify lock screen controls started ...

Cormentia

Newbie

4342 Views

4 replies

2 likes

  • 4342 Views
  • 4 replies
  • 2 likes

Superuser Contribution Swipe to queue not working with enhanced playlists

PlanPremiumCountrySwitzerlandDeviceHuawei Mate 10 ProOperating SystemEMUI 12 (Android 11) My Question or IssueI noticed that the swipe to queue feature does not work when playing a enhanced playlist. I don't see why it would be a problem in terms of ...

Regular

Plan Premium Country Switzerland Device Huawei Mate 10 Pro Operating System EMUI 12 (Android 11)   My Question or Issue I noticed that the swipe to queue feature does not work when pla...

Susan_GP

Moderator

24388 Views

33 replies

5 likes

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  • 33 replies
  • 5 likes

Superuser Contribution Unable to pause/stop spotify with alexa or google assistant

I have a spotify family plan with spotify installed on my fire tablet 10 plus. I have both alexa and google assistant installed. I can start spotify with both alexa and google assistant however I can't pause or stop spotify with either alexa or googl...

Casual Listener

I have a spotify family plan with spotify installed on my fire tablet 10 plus. I have both alexa and google assistant installed.  I can start spotify with both alexa and google assistant however...

mgarnel

Newbie

2321 Views

8 replies

0 likes

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Superuser Contribution Songs abruptly adjourned moved to another song

My songs abruptly adjourned moved to another song this issue repeatedly happening which is outrageous PlanPremiumCountry India Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Questio...

Regular

My songs abruptly adjourned moved to another song this issue repeatedly happening which is outrageous  Plan Premium Country India    Device (iPhone 8, Samsung Galaxy 9, Macbo...

AlejaR

Moderator

1040 Views

9 replies

0 likes

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  • 9 replies
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Superuser Contribution No internet connection

PlanPremiumCountryFranceDeviceSamsung s10e Operating SystemAndroid My Question or IssueWhen connected on mobile data (4G LTE at least) the app find 'no internet connection'. All titles and podcasts are in grey excepted for the ones downloaded previou...

Newbie

Plan Premium Country France Device Samsung s10e  Operating System Android   My Question or Issue When connected on mobile data (4G LTE at least) the app find 'no internet connecti...

Vasil

Moderator

319 Views

1 replies

0 likes

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  • 1 replies
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Shuffle

I keep hitting the shuffle thing at the top of the screen and all it does is change the song.There is no tool bar at the bottom of the screen. How do I do turn this off

Visitor

I keep hitting the shuffle thing at the top of the screen and all it does is change the song. There is no tool bar at the bottom of the screen.   How do I do turn this off

Taylith

Community Legend

291 Views

1 replies

2 likes

  • 291 Views
  • 1 replies
  • 2 likes

Superuser Contribution Volume different between playing song from album and searching

I have a Premium account (from Italy) and using a Samsung A52s 5G running Android 12. While I am using bluetooth headphones, what happens is that if I go to an album and play a song (in this case not downloaded), then I just search the song from the ...

Music Fan

I have a Premium account (from Italy) and using a Samsung A52s 5G running Android 12. While I am using bluetooth headphones, what happens is that if I go to an album and play a song (in this case not...

Elena

Moderator

308 Views

1 replies

0 likes

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Superuser Contribution Sound becomes distorted when headphones plugged in and screen is off

PlanPremiumCountryCanadaDeviceGalaxy A03sOperating SystemAndroid 12 My Question or IssueSince the last update on Android on September 1st (to UI 4.1), the sound becomes distorted when I listen to music/podcasts on my phone and the screen is turned of...

Casual Listener

Plan Premium Country Canada Device Galaxy A03s Operating System Android 12   My Question or Issue Since the last update on Android on September 1st (to UI 4.1), the sound becomes disto...

Eni

Moderator

1751 Views

3 replies

0 likes

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Equalizer is missing from Android

PlanPremiumCountryIndiaDeviceOnePlus 6, Samsung M30sOperating SystemAndroidSpotify Version : 8.7.62.398 (Both Devices) My Question or IssueI cannot find an equalizer option on my oneplus device as well as my samsung mobile phone even after following ...

Casual Listener

Plan Premium Country India Device OnePlus 6, Samsung M30s Operating System Android Spotify Version : 8.7.62.398 (Both Devices)   My Question or Issue I cannot find an equalizer option...

jojo1000

Casual Listener

389 Views

1 replies

0 likes

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Superuser Contribution Spotify connect does not work properly on Android

Basic info: spotify premium, Samsung S10, Samsung S20, Oneplus 8T. Forum has been browsed through, no help there. Router, switch, WiFi turned on and off multiple times, reseted twice. Spotify app reinstalled multiple times on all mobile devices, with...

Casual Listener

Basic info: spotify premium, Samsung S10, Samsung S20, Oneplus 8T. Forum has been browsed through, no help there. Router, switch, WiFi turned on and off multiple times, reseted twice. Spotify app rei...

Willmorriz

Casual Listener

4396 Views

12 replies

2 likes

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  • 2 likes

[Android][Other] Sort By for playlist mobile app

Playlist Sort By option needed for mobile app

Casual Listener

Playlist Sort By option needed for mobile app

OscarDC

Moderator

261 Views

1 replies

0 likes

Android
Other
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Solved!!Superuser Contribution Sort albums from newest

PlanPremiumCountryPolandDeviceSamsung S20Operating SystemAndroid 12 My Question or IssueIn the past, in Library -> Albums section, when sorting "from newest" the albums on top would be the last added (liked) in the past. Now it seems that albums I li...

Regular

Plan Premium Country Poland Device Samsung S20 Operating System Android 12   My Question or Issue In the past, in Library -> Albums section, when sorting "from newest" the albums on...

ChrisPopp

Music Fan

5754 Views

49 replies

5 likes

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Cannot click on songs for the album Eagles. Looks like an undefined issue?

It's so weired that I cannot play a song of this specific band. Maybe be backend sync issue? PlanPremiumCountryGermany Device(Samsung Galaxy S20)Operating System(Android 12) My Question or IssueIt's so weired that I cannot play a song of this specifi...

Casual Listener

It's so weired that I cannot play a song of this specific band. Maybe be backend sync issue?   Plan Premium Country Germany    Device (Samsung Galaxy S20) Operating System (A...

Amay

Spotify Star

360 Views

3 replies

0 likes

  • 360 Views
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Solved!!Superuser Contribution Unable to select undownloaded songs whilst connected with google speaker

PlanPremium CountryThe Netherlands DeviceRealme GT Neo 2 Operating SystemAndroid 12 My Question or IssueHey everyone, Whilst being connected with my Google home speaker, I am unable to select songs which are not downloaded via the spotify app on my p...

Casual Listener

Plan Premium   Country The Netherlands   Device Realme GT Neo 2   Operating System Android 12   My Question or Issue Hey everyone,   Whilst being connected wit...

Lancedehoog

Casual Listener

816 Views

4 replies

0 likes

  • 816 Views
  • 4 replies
  • 0 likes