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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35987 Views
  • 64 replies
  • 25 likes
  • 35987 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874115 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874115 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hilfe deutsch

PlanPremiumCountry  My Question or Issue 

  • Casual Listener
  • Plan Premium Country     My Question or Issue  
  • Eni
  • Moderator
  • 3529 Views
  • 6 replies
  • 0 likes
  • 3529 Views
  • 6 replies
  • 0 likes

Superuser Contribution Blank rectangles instead of icons?

Premium Plan / UK / Xiaomi Mi 10 Lite Zoom / Android 11 / Latest App After latest Android Security Update all icons turned to blank rectangles... All other apps on my phone seems ok. I tried logging out, wiping cache with deleting folder and clean in...

  • Casual Listener
  • Premium Plan / UK / Xiaomi Mi 10 Lite Zoom / Android 11 / Latest App   After latest Android Security Update all icons turned to blank rectangles... All other apps on my phone seems ok. I tried...
  • Pyniakolada
  • Visitor
  • 623 Views
  • 3 replies
  • 0 likes
  • 623 Views
  • 3 replies
  • 0 likes

Spotify refuses to acknowledge that I'm online

Hi, I'm new to using this forum board, so let me know if I'm missing information required to solve this problem. I'm trying to get spotify to play from my tablet at work, but it's not recognizing that the tablet is connected to the internet. At work,...

  • Regular
  • Hi, I'm new to using this forum board, so let me know if I'm missing information required to solve this problem.  I'm trying to get spotify to play from my tablet at work, but it's not recognizi...
  • o5z9v2g98xx8qzo3r2t2
  • Visitor
  • 2536 Views
  • 16 replies
  • 0 likes
  • 2536 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Unable to select undownloaded songs whilst connected with google speaker

PlanPremium CountryThe Netherlands DeviceRealme GT Neo 2 Operating SystemAndroid 12 My Question or IssueHey everyone, Whilst being connected with my Google home speaker, I am unable to select songs which are not downloaded via the spotify app on my p...

  • Casual Listener
  • Plan Premium   Country The Netherlands   Device Realme GT Neo 2   Operating System Android 12   My Question or Issue Hey everyone,   Whilst being connected wit...
  • Lancedehoog
  • Casual Listener
  • 417 Views
  • 4 replies
  • 0 likes
  • 417 Views
  • 4 replies
  • 0 likes

Superuser Contribution tizen os music player swich between music is not work

hi im using a70 with android 11 and samsung watch 3 45mm tizen os 4.5 spotify tizen app is work but when i want to select a music in that playlist not work i contact with samsung company and they said the problem is spotify app in other app linke sam...

  • Regular
  • hi im using a70 with android 11 and samsung watch 3 45mm  tizen os 4.5   spotify tizen app is work but when i want to select a music in that playlist not work  i contact with sa...
  • Dian
  • Spotify Legend
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ever going to fix Android Equalizer issue?

I saw there was a post from 2013 and this is still not fixed. Whenever you start a song on Android for Spotify there is a brief volume spike at beginning of every song. This seems to occur on android no matter what device you use (tested on 5 differe...

  • Regular
  • I saw there was a post from 2013 and this is still not fixed. Whenever you start a song on Android for Spotify there is a brief volume spike at beginning of every song. This seems to occur on android...
  • Jeremy
  • Spotify Legend
  • 571 Views
  • 4 replies
  • 3 likes
  • 571 Views
  • 4 replies
  • 3 likes

Solved!! [Android] Does Spotify track listened songs offline?

PlanPremium CountryUnited Kingdom DeviceSamsung A20 Operating SystemAndroid My Question or IssueHi guys, I was wondering if Spotify keeps tracks of listened to songs and artists when offline? My gym doesn't have coverage so I'm forced to listen offli...

  • Gig Goer
  • Plan Premium   Country United Kingdom   Device Samsung A20   Operating System Android   My Question or Issue Hi guys,   I was wondering if Spotify keeps tracks...
  • Amayy
  • Spotify Star
  • 614 Views
  • 3 replies
  • 0 likes
  • 614 Views
  • 3 replies
  • 0 likes

[Android] Glitch with Canvas

So my canvas has been glitching like this all of the sudden for a while now.Apparently it could be an issue with my phone itself but it used to work fine before so I don't know what happened.

  • Casual Listener
  • So my canvas has been glitching like this all of the sudden for a while now. Apparently it could be an issue with my phone itself but it used to work fine before so I don't know what happened.
  • 188 Views
  • 0 replies
  • 0 likes
  • Android
    Canvas
  • 188 Views
  • 0 replies
  • 0 likes

Superuser Contribution Adds playing after every song

PlanFree/PremiumCoamsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueAs i said above there's an add playing after every single song

  • Visitor
  • Plan Free/Premium Coamsung Galaxy 9, Macbook Pro late 2016) Operating System Android    My Question or Issue As i said above there's an add playing after every single song 
  • Lyubka
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove downloads from a broken phone

PlanPremiumCountryAustraliaDeviceiPhone 6 and Galaxy s10Operating SystemiOS 15 and latest android version My Question or IssueHi I am a daily spotify user, I have recently broken 2 phones ( dead screen and operating system dead) that both have a lot ...

  • Casual Listener
  •   Plan Premium Country Australia Device iPhone 6 and Galaxy s10 Operating System iOS 15 and latest android version    My Question or Issue Hi I am a daily spotify user, I ha...
  • Jeremy
  • Spotify Legend
  • 808 Views
  • 2 replies
  • 0 likes
  • 808 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs keep pausing automatically every 10/30 seconds

PlanPremiumCountryItalyDeviceSamsung A51, AlexaOperating SystemWindows 10 My Question or IssueMy songs keep pausing every 10/30 seconds without any reason, this keeps happening while I drive and my phone is connected to my Bluetooth speaker, when I p...

  • Casual Listener
  • Plan Premium Country Italy Device Samsung A51, Alexa Operating System Windows 10   My Question or Issue My songs keep pausing every 10/30 seconds without any reason, this keeps happeni...
  • Jeremy
  • Spotify Legend
  • 1460 Views
  • 7 replies
  • 0 likes
  • 1460 Views
  • 7 replies
  • 0 likes

Inaccessible Queue

Hey all! I've been unable to access my queue for the past two days; every time I go to "Now Playing" it will show the icon for the queue (bottom right corner for Android, looks like a few horizontal lines in a row) but compared to all the other icons...

  • Newbie
  • Hey all! I've been unable to access my queue for the past two days; every time I go to "Now Playing" it will show the icon for the queue (bottom right corner for Android, looks like a few horizontal ...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playback of music speed slowed down

I have a problem with the play backusiof streaming music in spotify.A couple 9f weeks ago I noticed that the speed of the music noticeably slowed down as though it Is a record playing and the speed has slowed down. I have uninstalled and reinstalled ...

  • Visitor
  • I have a problem with the play backusiof streaming music in spotify.A couple 9f weeks ago I noticed that the speed of the music noticeably slowed down as though it  Is a record playing and the ...
  • iburger
  • Visitor
  • 55016 Views
  • 19 replies
  • 9 likes
  • slow speed
  • 55016 Views
  • 19 replies
  • 9 likes

Missing slider??

I'm using an S22 ultra. Several updates ago the slider in my like songs folder disappeared. Now I have to manually scroll to find somgs. Anyone else having this trouble? Extremely frustrating and time consuming to find my music

  • Newbie
  • I'm using an S22 ultra. Several updates ago the slider in my like songs folder disappeared. Now I have to manually scroll to find somgs. Anyone else having this trouble? Extremely frustrating and tim...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android] Spotify take ~5min for start

PlanPremium DeviceRedmi Note 8 ProOperating SystemAndroid My Question or IssueEach time I start spotify on my phone it takes an eternity to start.I disconnect reconnect, restart the phone, test without sd card, without vpn, cleared cache, reinstallat...

  • Newbie
  • Plan Premium   Device Redmi Note 8 Pro Operating System Android   My Question or Issue Each time I start spotify on my phone it takes an eternity to start. I disconnect reconnect,...
  • Yordan
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution It doesn't allow me to listen to the music I want in Android

PlanFreeCountryPerúDevice(LG K9)Operating System(Android 7.1.2) My Question or IssueThere is a pretty serious problem with the player on Android cell phones, It has also happened to my sister and me with my old account, I thought it was because it wa...

  • Casual Listener
  • Plan Free Country Perú Device (LG K9) Operating System (Android 7.1.2)   My Question or Issue There is a pretty serious problem with the player on Android cell phones, It has also happ...
  • Mekirs
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • Android 7.1
    It also does not allow me to listen to my playlist of I like you
    It doesn't allow me to listen to the music I want
    LG K9
    Peru
  • 400 Views
  • 2 replies
  • 0 likes

Superuser Contribution My playlist that is over 30 hours stops playing overnight.

Hello,, recently I have been wanting my playlist to play overnight. My playlist is over 30 hours long and has nearly 500 songs. It usually stops an hour or so after I go to bed. I have shuffle and repeat enabled on my playlist so I'm not sure why it ...

  • Casual Listener
  • Hello,, recently I have been wanting my playlist to play overnight. My playlist is over 30 hours long and has nearly 500 songs. It usually stops an hour or so after I go to bed. I have shuffle and re...
  • ChloeNaylor
  • Casual Listener
  • 1203 Views
  • 2 replies
  • 0 likes
  • 1203 Views
  • 2 replies
  • 0 likes

Superuser Contribution Displaying "You're Offline" despite being connected to WiFi

So I was about to listen to search for a song but then Spotify says try again because there's no internet connection and I am running on 4G internet connection with a WiFi speed of 30mbps so I'm not sure why this is happening I tried uninstalling and...

  • Music Fan
  • So I was about to listen to search for a song but then Spotify says try again because there's no internet connection and I am running on 4G internet connection with a WiFi speed of 30mbps so I'm not ...
  • OscarDC
  • Moderator
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

[Android][Other] Sort By for playlist mobile app

Playlist Sort By option needed for mobile app

  • Casual Listener
  • Playlist Sort By option needed for mobile app
  • OscarDC
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 139 Views
  • 1 replies
  • 0 likes