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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5875 Views

0 replies

7 likes

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Superuser Contribution [Android] Casting options not appearing in latest update

PlanPremiumCountryUSDevicePixel 6 ProOperating SystemAndroid 12 My Question or IssueSince the last update no cast speakers appear on my phone. I'm not able to cast to any Google speakers. Playing in the web app allows me to connect to the speaker, wh...

Visitor

Plan Premium Country US Device Pixel 6 Pro Operating System Android 12   My Question or Issue Since the last update no cast speakers appear on my phone. I'm not able to cast to any Goo...

Alex

Spotify Legend

381 Views

1 replies

0 likes

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Superuser Contribution Spotify on my device won't work

I have a Samsung A20 this is the first time in 7 years I have had an issue like this with my Spotify. The web player will work on my phone, but the app won't. On other devices Like my friends phone my Spotify account works. Please help it has been li...

Casual Listener

I have a Samsung A20 this is the first time in 7 years I have had an issue like this with my Spotify. The web player will work on my phone, but the app won't. On other devices Like my friends phone m...

Kiril

Moderator

474 Views

3 replies

0 likes

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Superuser Contribution [Android] Songs won't play on my mobile device

Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset my phone, force stopped and reopened the app, un-in...

Newbie

Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset ...

Not applicable

7451 Views

9 replies

1 likes

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Solved!!Superuser Contribution downloading issues

PlanPremiumCountryGermanyDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or Issuefor some reason i cant download songs and i dont know why?i pressed the download button half an hour ago and there are still no downloaded music in ...

Regular

  Plan Premium Country Germany Device Samsung Galaxy S22 Ultra Operating System Android 12   My Question or Issue for some reason i cant download songs and i dont know why? i pr...

Maylze

Visitor

2569 Views

4 replies

0 likes

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Superuser Contribution Screeching/glitchy sound pixel phone

Im getting a screeching/glitchy sound in random places, in random songs. Once it happens its always there, like that part of the song file is corrupted.It only happens on my pixel 6a phone, using spotify and my Bluetooth philips TAT2206 headphones.I ...

Casual Listener

Im getting a screeching/glitchy sound in random places, in random songs. Once it happens its always there, like that part of the song file is corrupted. It only happens on my pixel 6a phone, using s...

Elena

Moderator

1052 Views

7 replies

0 likes

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Solved!! [Android] Spotify crash on splash screen

PlanPremiumCountryIsraelDeviceRedmi Note 9 ProOperating SystemAndroid 10Spotify Version8.7.60.21 My IssueSpotify crashs on splash screen, the logo shows then booted back outStarted yesterdayThigs I tryClear cahsedClear dataReinstalling spotify from t...

Casual Listener

Plan Premium Country Israel Device Redmi Note 9 Pro Operating System Android 10 Spotify Version 8.7.60.21   My Issue Spotify crashs on splash screen, the logo shows then booted back ...

altiner_

Music Fan

402 Views

1 replies

2 likes

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Superuser Contribution Spotify used 10gb of data

PlanPremiumCountryUnited States DeviceSamsung Galaxy 10eOperating SystemAndroid 12 My Question or IssueSpotify has used 10gb of data over the last few days. My usual usage is 300-900mb per month for Spotify.I listened to all my normal music, podcasts...

Newbie

Plan Premium Country United States   Device Samsung Galaxy 10e Operating System Android 12   My Question or Issue Spotify has used 10gb of data over the last few days. My usual u...

Robin147

Casual Listener

3202 Views

5 replies

0 likes

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Spotify not loading on Samsung S22+

PlanPremiumCountryUnited KingdomDeviceSamsung S22+Operating SystemAndroid 12 My Question or IssueThe Spotify app gets stuck on the logo and never loads. It seems like this was an issue before, however I never experienced it until now. Hopefully it'll...

Newbie

  Plan Premium Country United Kingdom Device Samsung S22+ Operating System Android 12   My Question or Issue The Spotify app gets stuck on the logo and never loads. It seems like...

enswan

Regular

928 Views

5 replies

1 likes

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Superuser Contribution Android app not Loading

My phone : Xiaomi 11t ProThe app open on the logo and the app it closes immediately .I tried to:- restart my phone- reinstall the app- check for updatesThank you please help me.This is the first time in 4 years that I have had a problem like this.

Newbie

My phone : Xiaomi 11t Pro The app open on the logo and the app it closes immediately . I tried to: - restart my phone - reinstall the app - check for updates Thank you please help me. This is ...

Eni

Moderator

271 Views

1 replies

0 likes

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Solved!! Spotify not loading

PlanPremiumCountryNorwayDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or IssueHello, I'm having issues with my Spotify not loading and being stuck on the Spotify logo when I try to start it. I started having this issue yesterda...

Newbie

Plan Premium Country Norway Device Samsung Galaxy S22 Ultra Operating System Android 12   My Question or Issue Hello,   I'm having issues with my Spotify not loading and being s...

WhizzWr

Regular

2613 Views

15 replies

4 likes

Android
Android 12
loading
Logo
stuck
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Superuser Contribution Spotify Pausing While Driving

I've seen many other reports of this same exact issue. Spotify continuously paused my music while I am driving! THIS IS DANGEROUS AS MOST OF MY DRIVING IS HIGHWAY!! So moving at 50mph+ and having to unpause my music every few seconds is endangering m...

Casual Listener

I've seen many other reports of this same exact issue. Spotify continuously paused my music while I am driving! THIS IS DANGEROUS AS MOST OF MY DRIVING IS HIGHWAY!! So moving at 50mph+ and having to ...

MartinRomano

Casual Listener

5542 Views

4 replies

0 likes

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Superuser Contribution Spotify Account Does Not Display Lyrics

PlanFree/Premium- BothCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System(iOS 10, Android Oreo, Windows 10,etc.)Samsung Galaxy Tab A7 SM-T505 32GBMy Question or IssueSpotify Account Does Not Display LyricsBackground• A...

Newbie

Plan Free/Premium- Both Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)   Operating System (iOS 10, Android Oreo, Windows 10,etc.) Samsung Galaxy Tab A7 SM-T5...

OscarDC

Moderator

250 Views

1 replies

0 likes

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Superuser Contribution Android Auto

PlanPremiumCountryUSADevice(SAMSUNG GALAXY S22+)Operating SystemsAndroid My Question or IssueI can't search past R in the artist tab on Android Auto.

Music Fan

Plan Premium Country USA Device (SAMSUNG GALAXY S22+) Operating Systems Android    My Question or Issue I can't search past R in the artist tab on Android Auto. 

Vasil

Moderator

414 Views

1 replies

0 likes

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  • 1 replies
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Latest Beta 8/16 Crashes Upon Launching

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevicePixel 6 ProOperating SystemAndroid 13 My Question or IssueLatest Beta version 8.7.60.146 crashes immediat...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Pixel 6 Pro Operating System Android 13...

OmarAW

Regular

704 Views

5 replies

2 likes

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  • 5 replies
  • 2 likes

Superuser Contribution Can't play liked songs without shuffle

PlanPremium CountryUnited States DeviceMoto G Power Operating SystemAndroid 11 My Question or IssueI got Spotify premium for two reasons. One was because I hate ads, and the other was so I could play my liked songs in the order that I want. I can't d...

Music Fan

Plan Premium   Country United States   Device Moto G Power   Operating System Android 11   My Question or Issue I got Spotify premium for two reasons. One was because...

BuddyAM

Music Fan

1059 Views

3 replies

0 likes

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Superuser Contribution Using Spotify offline with Android phone in car

PlanPremiumCountryCanadaDeviceSamsung Galaxy S22Operating SystemAndroid 12? My Question or IssueHello, I recently downloaded my playlists to play offline in my car to avoid using Data. I noticed however, that the quality of the songs are worse when p...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S22 Operating System Android 12?   My Question or Issue Hello,   I recently downloaded my playlists to play offline in my car t...

redorav

Casual Listener

1516 Views

5 replies

1 likes

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Superuser Contribution [Android] Search Your Library

PlanPremiumCountryIceland Device(Samsung Galaxy S21 Ultra)Operating System(Android Oreo) My Question or IssueSpotify search through your library can't find some songs, I have tried to put Artist name or Song name both are not working. (For me - I cou...

Visitor

Plan Premium Country Iceland  Device (Samsung Galaxy S21 Ultra) Operating System (Android Oreo)   My Question or Issue Spotify search through your library can't find some son...

Yordan

Moderator

284 Views

1 replies

0 likes

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Superuser Contribution (Android)Playlists wont load

My app will not load playlists. I've erased all data, I've deleted and redownloaded the app, I've restarted my phone, etc. I will click on a playlist and it will not go past the loading symbol. I have been having this issue for weeks. I used to have ...

Visitor

My app will not load playlists. I've erased all data, I've deleted and redownloaded the app, I've restarted my phone, etc. I will click on a playlist and it will not go past the loading symbol. I hav...

OscarDC

Moderator

426 Views

3 replies

1 likes

  • 426 Views
  • 3 replies
  • 1 likes

Spotify App is not listed on Play Store for Wear OS 2.0 or 2.0+ - Was it discontinued?

PlanPremium CountryBrazil DeviceTichwatch E and Ticwatch S Operating SystemWear OS 2.0 + My Question:Was spotify App for Wear OS 2.0 or 2.0+ discontinued on Play Store? I tried to install Wear OS app on a Ticwatch S today and I searched for Spotify A...

Visitor

Plan Premium   Country Brazil   Device Tichwatch E and Ticwatch S   Operating System Wear OS 2.0 +   My Question: Was spotify App for Wear OS 2.0 or 2.0+ discontinued...

Wearoshelper

Visitor

2765 Views

4 replies

0 likes

Wear OS
WearOS
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Superuser Contribution Car Subwoofer no longer playing from Spotify

PlanPremiumCountryCanadaDevice(Samsung Galaxy 9)Operating System(Android 10) My Question or IssueMy car Subwoofer used to work but as of today I can no longer get Spotify to play thru my sub. The tuner plays fine thru the sub just not spotify, so the...

Casual Listener

  Plan Premium Country Canada Device (Samsung Galaxy 9) Operating System (Android 10)   My Question or Issue My car Subwoofer used to work but as of today I can no longer get Sp...

Elena

Moderator

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes