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What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUnited States DeviceSamsung Galaxy S10Operating SystemAndroid one UI version 2.1 My Question or IssueMy podcasts keeps freezing and stopping for no reason. The only way to fix it is to close and re open the app. Occasionally after I...
Regular
Plan Premium Country United States Device Samsung Galaxy S10 Operating System Android one UI version 2.1 My Question or Issue My podcasts keeps freezing and stopping for no rea...
michaellmcgraw
Visitor
29608 Views
52 replies
9 likes
PlanPremiumCountryGermanyDeviceHuawei P20 liteOperating SystemAndroid 10 My Question or IssueMy app has been freezing and crashing almost non-stop lately, so please help me: 1. I often have to open Spotify 4 - 6 times because it completely freezes up...
Visitor
...e: 1. I often have to open Spotify 4 - 6 times because it completely freezes upon tapping the app icon. Sometimes the app opens but I cannot access the Search button or my library because the a...
Eni
Moderator
2887 Views
6 replies
0 likes
Plan: PremiumCountry: USA DeviceSamsung Galaxy 9Operating SystemAndroid 10 My Question or Issue When I start the Spotify app on my phone, it does not load. It shows a black screen or sometimes a black screen with the spotify logo on it for several mi...
Casual Listener
Plan: Premium Country: USA Device Samsung Galaxy 9 Operating System Android 10 My Question or Issue When I start the Spotify app on my phone, it does not load. It shows...
Elena
Moderator
498 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceS7Operating SystemAndoroid 8 My Question or IssueMy library is hosted on an SD card which has good read write ability.Spotify takes forever to play a song when I click on it or sometimes it randomly stops playing or skips/...
Regular
...hink there's a memory leak because everytime I use the app it like freezes and my whole phone freezes up and slows to a crawl. This only happens on the Spotify app
Peter
Spotify Legend
914 Views
2 replies
0 likes
PlanPremiumCountryTurkeyDeviceXiaomi Redmi Note 8 ProOperating SystemMIUI 10.4.2.0 My Question or Issue The app freezes (sometimes even the entire phone) when you click on the 3 vertical dots of the song that need to open the menu or if I wanted to c...
Visitor
Plan Premium Country Turkey Device Xiaomi Redmi Note 8 Pro Operating System MIUI 10.4.2.0 My Question or Issue The app freezes (sometimes even the entire phone) when you c...
1216 Views
0 replies
0 likes
I downloaded today the latest version of Spotify on my Sony A1 55" TV. As soon as i open the app, it freezes. I only see black screen, no spotify logo or anything related. It just hangs there. I opened Spotify on my iPhone and it finds the TV as a de...
Regular
I downloaded today the latest version of Spotify on my Sony A1 55" TV. As soon as i open the app, it freezes. I only see black screen, no spotify logo or anything related. It just hangs there. I o...
1208 Views
0 replies
2 likes
DescriptionWhen listening to a music on radio, playback and screen will lock up after liking a song.Buttons work to an extent; you can pause playback/skip to next song, but playback will not resume. What are the steps you took to get to the error/iss...
Regular
Description When listening to a music on radio, playback and screen will lock up after liking a song. Buttons work to an extent; you can pause playback/skip to next song, but playback will not resu...
finsterkatz
Newbie
2249 Views
7 replies
3 likes
Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of each track. I don't usually have crossfade turned o...
Casual Listener
Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of ...
haleyjo
Regular
3405 Views
10 replies
3 likes
My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!
Casual Listener
My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!
Daniel
Community Legend
5469 Views
3 replies
0 likes
Hello, For the past couple of months I've had an issue where when I try using Spotify on my phone to stream audio via bluetooth (on offline mode) the app keeps locking up my phone. In particular this originally started when I was trying to run Google...
Newbie
Hello, For the past couple of months I've had an issue where when I try using Spotify on my phone to stream audio via bluetooth (on offline mode) the app keeps locking up my phone. In partic...
1293 Views
0 replies
0 likes
Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's b...
Regular
Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's t...
MichaelJerzak
Composer
761 Views
3 replies
0 likes
Hi, I'm using Spotify on my new SGS5, and the playmists keeps reloading until Spotify freezes. The app works well besides when I'm in the playlist menu. Also if I'm listening to a song, and goes to the playmist menu, the song will stop, because of th...
Regular
Hi, I'm using Spotify on my new SGS5, and the playmists keeps reloading until Spotify freezes. The app works well besides when I'm in the playlist menu. Also if I'm listening to a song, and goes to t...
user-removed
Not applicable
1189 Views
1 replies
1 likes
