Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3XLOperating SystemAndroid 9 Pie My Question or IssueI have used and loved Spotify for years and years. And when I say "use", I mean I REALLY use Spotify. It is playing on my phone about 9 hours a day...
Casual Listener
Plan Premium Country United States Device Google Pixel 3XL Operating System Android 9 Pie My Question or Issue I have used and loved Spotify for years and years. And when I say "u...
RyanGPalmer
Casual Listener
1467 Views
2 replies
1 likes
Google Pixel 3 XLAndroid 9Spotify V 8.4.84.874 - Premium I am trying to use google assistant with my new phone, but it will not recognize me as a premium account holder. For example, when I tell Google assistant to play a specific song, it says "Choo...
Newbie
Google Pixel 3 XL Android 9 Spotify V 8.4.84.874 - Premium I am trying to use google assistant with my new phone, but it will not recognize me as a premium account holder. For example, w...
932 Views
0 replies
2 likes
When listening to spotify through bluetooth in my car the audio stutters heavily. Sometimes the the song name/artist will also flash on the screen. The stuttering occurs when I am using the mobile network with good signal, wifi with good signal, an...
Casual Listener
...or Bluetooth devices while play music over Bluetooth. Also occurs on Google Pixel XL on Android 7.1 Turning off contact sharing and message access in Bluetooth settings helps but does not f...
jgkolt
Casual Listener
8373 Views
8 replies
2 likes
Phone: Pixel XL Android 7.1.1For some reason after about 1 minute of the song playing on the Chromecast or Chromecast Audio it stops the audio. I'll go back into the app and it still says the song is playing even though the sound definitely stops. It...
Casual Listener
Phone: Pixel XL Android 7.1.1 For some reason after about 1 minute of the song playing on the Chromecast or Chromecast Audio it stops the audio. I'll go back into the app and it still says the s...
928 Views
0 replies
2 likes
