Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
easy_iice
Casual Listener
201674 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryGeorgia, but I live in Portugal for now DeviceGoogle Pixel 6aOperating SystemAndroid 16 My Question or IssueI use Spotify on my laptop (MacBookPro) and on smartphone at the same timeAnd some time ago, I found out that after a long t...
Regular
...000XM4), and the sound quality was disgustingly bad. I thought that the issue was with my phone, and I went through many instructions to make the sound better. In settings all in the best quality mode, I h...
Paula_Vi
Moderator
1530 Views
5 replies
0 likes
We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app that "plays" without sound it Spotify. We've uninst...
Regular
We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only a...
Yordan
Moderator
5576 Views
13 replies
0 likes
PlanPremium with Free HuluCountryUSADeviceGoogle Pixel 3a XLOperating SystemAndroid 11 My Question or IssueThis has been going on for a few months. Whenever I'm listening to the android app of Spotify, there have been many moments where the sound wil...
Casual Listener
...istening to the android app of Spotify, there have been many moments where the sound will just suddenly cut out. It's not muted, volume hasn't changed at all, and yet the timer keeps going. T...
sureman
Visitor
54234 Views
21 replies
6 likes
As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, or, Spotify can provide us a good EQ and not using ...
Casual Listener
As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent e...
Alex
Spotify Legend
1546 Views
2 replies
3 likes
PlanPremiumCountrySwedenDeviceSony Bravia 4K UR2Operating SystemAndroid 9 My Question or IssueHey. I have premium Spotify acc. in Sweden. Songs will play on TV but no sound coming out. My TV is a Sony Bravia 4K UR2 on Android 9. Spotify app, TVs soft...
Newbie
Plan Premium Country Sweden Device Sony Bravia 4K UR2 Operating System Android 9 My Question or Issue Hey. I have premium Spotify acc. in Sweden. Songs will play on TV but no sound c...
1789 Views
0 replies
0 likes
PlanFree/PremiumCountry NetherlandsDeviceSamsung A6 plusOperating Systemandroid My Question or Issue I recently got a family account but before this, I had a normal premium account. I always download my songs using the highest quality available. But ...
Casual Listener
...his, I had a normal premium account. I always download my songs using the highest quality available. But it seems like they all still sound like low quality and pretty quiet. I even reinstalled the app a...
704 Views
0 replies
1 likes
Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on)Ive already tried an clean reinstall, switching of the equaliser, downloading ...
Newbie
Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on) Ive already t...
Julian
Moderator
1446 Views
1 replies
1 likes
Hello everybody, I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality, and then it hops over to very poor quality (while extreme q...
Newbie
Hello everybody, I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality,...
515 Views
0 replies
0 likes
On a Z5, premium user.Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Helium and slowish? Dunno how else to describe it.Plays fine...
Casual Listener
On a Z5, premium user. Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. H...
osornios
Spotify Star
1457 Views
3 replies
0 likes
I have premium, and it doesn't matter if I'm offline or with wi fi, the song keeps playing but there's no sound. And I have to forward the song so I can hear it. I already downloaded the app two times.No one else has my user and I have this problem o...
Newbie
I have premium, and it doesn't matter if I'm offline or with wi fi, the song keeps playing but there's no sound. And I have to forward the song so I can hear it. I already downloaded the app two t...
Daniel
Community Legend
801 Views
2 replies
0 likes
I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing seems to work. Any help to solve the issue would be ...
Casual Listener
I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing s...
user-removed
Not applicable
4119 Views
12 replies
0 likes