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Topics with Label: sound

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6030 Views

0 replies

7 likes

  • 6030 Views
  • 0 replies
  • 7 likes

Superuser Contribution Toshiba Smart TV No Sound

We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app that "plays" without sound it Spotify. We've uninst...

Regular

We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only a...

ElleReese

Visitor

4126 Views

11 replies

0 likes

mute
no sound
Smart TV
sound
Toshiba
  • 4126 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Sound Keeps Cutting in and out.

PlanPremium with Free HuluCountryUSADeviceGoogle Pixel 3a XLOperating SystemAndroid 11 My Question or IssueThis has been going on for a few months. Whenever I'm listening to the android app of Spotify, there have been many moments where the sound wil...

Casual Listener

...istening to the android app of Spotify, there have been many moments where the sound will just suddenly cut out.  It's not muted, volume hasn't changed at all, and yet the timer keeps going.  T...

sureman

Visitor

47149 Views

21 replies

6 likes

audio
cut out
Podcasts
sound
  • 47149 Views
  • 21 replies
  • 6 likes

Superuser Contribution Spotify meets Poweramp

As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, or, Spotify can provide us a good EQ and not using ...

Casual Listener

As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent e...

Alex

Spotify Legend

1213 Views

2 replies

3 likes

eq
Equalizer
Music
poweramp
quality
sound
  • 1213 Views
  • 2 replies
  • 3 likes

No sound on Sony Bravia 4K UR2. Search function not working

PlanPremiumCountrySwedenDeviceSony Bravia 4K UR2Operating SystemAndroid 9 My Question or IssueHey. I have premium Spotify acc. in Sweden. Songs will play on TV but no sound coming out. My TV is a Sony Bravia 4K UR2 on Android 9. Spotify app, TVs soft...

Newbie

Plan Premium Country Sweden Device Sony Bravia 4K UR2 Operating System Android 9   My Question or Issue Hey. I have premium Spotify acc. in Sweden. Songs will play on TV but no sound c...

1625 Views

0 replies

0 likes

keyboard
Sony TV
sound
  • 1625 Views
  • 0 replies
  • 0 likes

sound quality low family account

PlanFree/PremiumCountry NetherlandsDeviceSamsung A6 plusOperating Systemandroid My Question or Issue I recently got a family account but before this, I had a normal premium account. I always download my songs using the highest quality available. But ...

Casual Listener

...his, I had a normal premium account. I always download my songs using the highest quality available. But it seems like they all still sound like low quality and pretty quiet. I even reinstalled the app a...

597 Views

0 replies

1 likes

Android
familyaccount
quality
sound
  • 597 Views
  • 0 replies
  • 1 likes

Superuser Contribution Cracking Sound on songs, when screen is off, samsung

Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on)Ive already tried an clean reinstall, switching of the equaliser, downloading ...

Newbie

Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on) Ive already t...

Julian

Moderator

1289 Views

1 replies

1 likes

Carcking
Samsung galaxy S9+
screen off
sound
  • 1289 Views
  • 1 replies
  • 1 likes

Poor sound quality while extreme is on

Hello everybody, I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality, and then it hops over to very poor quality (while extreme q...

Newbie

Hello everybody,   I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality,...

453 Views

0 replies

0 likes

extreme
poor
quality
sound
  • 453 Views
  • 0 replies
  • 0 likes

Overnight metallic sound

On a Z5, premium user.Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Helium and slowish? Dunno how else to describe it.Plays fine...

Casual Listener

On a Z5, premium user. Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. H...

osornios

Spotify Star

1215 Views

3 replies

0 likes

andriod
distorted sound Sony Xperia Z5
distortion
quality
sound
Sound Quality
  • 1215 Views
  • 3 replies
  • 0 likes

Sound problem

I have premium, and it doesn't matter if I'm offline or with wi fi, the song keeps playing but there's no sound. And I have to forward the song so I can hear it. I already downloaded the app two times.No one else has my user and I have this problem o...

Newbie

I have premium, and it doesn't matter if I'm offline or with wi fi, the song keeps playing but there's no sound. And I have to forward the song so I can hear it. I already downloaded the app two t...

Daniel

Community Legend

692 Views

2 replies

0 likes

pauses
Play
sound
  • 692 Views
  • 2 replies
  • 0 likes

Solved!! Low Maximum Volume

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing seems to work. Any help to solve the issue would be ...

Casual Listener

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing s...

user-removed

Not applicable

3211 Views

12 replies

0 likes

Android
sound
volume
  • 3211 Views
  • 12 replies
  • 0 likes