Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Help me!

Labels

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1423 Views

0 replies

6 likes

  • 1423 Views
  • 0 replies
  • 6 likes

App won't work when connected to wifi

Every time I am connected to wifi or 4g the app plays for a few seconds and closes. I've tried reinstalling and on off etc but the only way I can listen to music is when in airplane mode with out it closing and restarting by its self. It's very frust...

Visitor

Every time I am connected to wifi or 4g the app plays for a few seconds and closes. I've tried reinstalling and on off etc but the only way I can listen to music is when in airplane mode with out it ...

457 Views

0 replies

0 likes

close
Connection issues on app
Help me!
  • 457 Views
  • 0 replies
  • 0 likes

Can't listen to local files on my phone

Hey. So i have used spotify for a while now, on my phone and my pc.And i have never had any problems with my local files, but then after the newest update of spotify. i couldn't listen tomy local files on my phone anymore. i have tried to download a ...

Newbie

Hey.   So i have used spotify for a while now, on my phone and my pc. And i have never had any problems with my local files, but then after the newest update of spotify. i couldn't listen to ...

user-removed

Not applicable

911 Views

1 replies

0 likes

can't sync music
Help me!
Local files for Spotify Mobile
  • 911 Views
  • 1 replies
  • 0 likes

Can't update to premium

I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.

Visitor

I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.

Leanak

Newbie

697 Views

4 replies

0 likes

Android
Help me!
  • 697 Views
  • 4 replies
  • 0 likes

PLEASE HELP

I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs will not play offline and they all turn to a dark gr...

Newbie

I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs w...

Daniel

Community Legend

534 Views

1 replies

0 likes

available offline
Help me!
Help..Anyone
Not Available
Offline songs
  • 534 Views
  • 1 replies
  • 0 likes

Why can't Spotify fix our problems???

Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now

Roadie

Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now😞😞😞😞😞😞😞😞😞...

Merik

Community Legend

456 Views

1 replies

0 likes

Help me!
  • 456 Views
  • 1 replies
  • 0 likes