Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
215347 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I have a pretty good Canton sound system in my Skoda Superb. While I'm in park position, and listening to songs via Spotify (Android Auto), the volume (set to 20%) is very loud, very good quality, full bass and so on. If I then start driving, I need ...
Regular
...ull bass and so on. If I then start driving, I need to turn up the volume to nearly 70% in the car, to have similar volume like before in park position (20%). But the bass and sound quality is n...
lozzer14
Visitor
1189 Views
4 replies
2 likes
Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play again. The Song time-stence runs just perfectly alon...
Regular
Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play a...
Koerner1996
Regular
3982 Views
14 replies
0 likes
I am using Spotify on my car's android head unit. I've set it up to always go into car mode (settings -> switch to car mode -> always). However, after I reopen the app, it's back into the normal mode and it doesn't even prompt me to switch to car mod...
Regular
I am using Spotify on my car's android head unit. I've set it up to always go into car mode (settings -> switch to car mode -> always). However, after I reopen the app, it's back into t...
Kaiju_King
Newbie
18131 Views
22 replies
0 likes
PlanPremiumCountrySpainDeviceXiaomi A3 Operating SystemAndroid one My Question or IssueThe title/artist/álbum does not change in the car screen. The first song that sounds still fixed. It was running well until the last update. My car is a Toyota Aur...
Newbie
Plan Premium Country Spain Device Xiaomi A3 Operating System Android one My Question or Issue The title/artist/álbum does not change in the car screen. The first song that s...
MafeG
Spotify Legend
1919 Views
1 replies
0 likes
Operating SystemAndroid 9 My Question or IssueWhile listening to Google Play Music via Bluetooth in my car, I can browse my library, select tracks and view all songs in the current playlist via my car's infotainment system (BMW iDrive).Spotify via Bl...
Casual Listener
Operating System Android 9 My Question or Issue While listening to Google Play Music via Bluetooth in my car, I can browse my library, select tracks and view all songs in the c...
Mihail
Spotify Legend
5040 Views
5 replies
10 likes
PlanPremiumCountryUK DeviceGOOGLE PIXEL 2 My Question or IssueNever used to have the problem but the past couple of days when I connect my phone to my car via Bluetooth I get intermittent crackling whilst listening to music. I have deleted and reinst...
Casual Listener
Plan Premium Country UK Device GOOGLE PIXEL 2 My Question or Issue Never used to have the problem but the past couple of days when I connect my phone to my car via Bluetooth I g...
Ver
Spotify Legend
8766 Views
5 replies
0 likes
PlanPremiumCountryCzech RepublicDeviceXiaomi Redmi Note 8 ProOperating SystemAndroidMy Question or IssueHi,I am using Spotify for long time already. Including in my car via Bluetooth. Few weeks ago I noticed an issue that Spotify didn't start automat...
Visitor
Plan Premium Country Czech Republic Device Xiaomi Redmi Note 8 Pro Operating System Android My Question or Issue Hi, I am using Spotify for long time already. Including in my car via B...
724 Views
0 replies
0 likes
Hi, I'm usingPlan PremiumCountry GermanyDevice Phone Sony XA2 "H3113"Operating System Android 9 I use Spotify Premium for some years now, in Cars I connect via Bluetooth to the car and use the car radio buttons to skip Tracks and Mute/Unmute.Please n...
Newbie
...bsp; Android 9 I use Spotify Premium for some years now, in Cars I connect via Bluetooth to the car and use the car radio buttons to skip Tracks and Mute/Unmute. Please note: I don't use A...
gerard1492
Casual Listener
1239 Views
2 replies
0 likes
PlanPremiumCountryUnited Kingdom, EnglandDeviceSony Xperia XZ PremiumOperating SystemOreo My Question or IssueFor months now my car controls do not work with spotify anymore. I have a brand new MINI Cooper since a year ago and for roughly 6 months fr...
Newbie
Plan Premium Country United Kingdom, England Device Sony Xperia XZ Premium Operating System Oreo My Question or Issue For months now my car controls do not work with spotify anymore....
875 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceLG Stylo 4Operating SystemAndroid Oreo My Question or IssueI stopped using Spotify for months due to it not working in the background when Google Maps or Google Chrome are open. Also, my Bluetooth handsfree back/previous bu...
Visitor
...ache, uninstall/installed app, disconnected/connected Bluetooth in the war. I also turned the car off and on. I'm really disappointed at the fact that the back/previous button is not w...
807 Views
0 replies
0 likes
PlanPremiumUSACountry DeviceMotorola Moto Z3Operating SystemAndroid 9 PDXS29.84-42-3 My Question or IssueI think a new version of Spotify was rolled out. The car view is new to me. Now a song will only play in my 2015 Ram 1500 pickup for a few second...
Visitor
Plan Premium USACountry Device Motorola Moto Z3 Operating System Android 9 PDXS29.84-42-3 My Question or Issue I think a new version of Spotify was rolled out. The car view i...
632 Views
0 replies
0 likes
Whenever i start my car , spotify opens and plays the last song. I can reinstall app, can restart my phone and it stills opening.Itnalso opens after every phone call and plays song. My phone is a note 8, with lastest software installed. Same for spot...
Newbie
Whenever i start my car , spotify opens and plays the last song. I can reinstall app, can restart my phone and it stills opening. Itnalso opens after every phone call and plays song. M...
jderekw79
Visitor
2522 Views
3 replies
1 likes
PlanPremiumSpotify version8.5.32.889DeviceHTC U11Operating SystemAndroid 9 My Question or IssueSince some months I have the following issue:My phone is connected with my Kenwood DPX-7100DAB car radio and use Spotify to play music. The music title and...
Newbie
...enwood DPX-7100DAB car radio and use Spotify to play music. The music title and artists will also be displayed on the car radio. But the play/pause/skip buttons on the radio are not working anymore. S...
831 Views
0 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceOneplus 3TOperating SystemAndroid Pie (OxygenOS 9.0.4) My Question or IssueFor the life of me I can't get my car controls to work any more - or at least not reliably. The only way Spotify reacts to the car contro...
Newbie
Plan Premium Country United Kingdom Device Oneplus 3T Operating System Android Pie (OxygenOS 9.0.4) My Question or Issue For the life of me I can't get my car controls to w...
829 Views
0 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceHuawei Mate 20Operating SystemAndroid 9.0 My Question or IssueFor several weeks now I have been having trouble skipping/pausing songs on the Bluetooth radio in my car. I've looked on the internet for a solution ...
Casual Listener
...ongs on the Bluetooth radio in my car. I've looked on the internet for a solution but haven't managed to find one so far. Things I already have tried: - Updating Spotify to the latest version - A c...
VonWafflehelm
Regular
4548 Views
2 replies
8 likes
PlanFreeCountryUS DeviceMoto Z Droid PlayOperating SystemAndroid 8.0.0 My Question or IssueI've been listening to Spotify via Bluetooth in a 2015 Toyota Prius for a few weeks, suddenly it no longer plays audio when connected, only a second of the son...
Regular
Plan Free Country US Device Moto Z Droid Play Operating System Android 8.0.0 My Question or Issue I've been listening to Spotify via Bluetooth in a 2015 Toyota Prius ...
krbroadfoot
Regular
31940 Views
9 replies
10 likes
PlanPremiumCountry Japan DeviceGalaxy s9Operating SystemAndroid My Question or IssueAfter the most recent update of my Galaxy s9 (13th March), keeps pausing only when using my car's bluetooth. It pauses randomly multiple times throughout every song I...
Newbie
...eeps pausing only when using my car's bluetooth. It pauses randomly multiple times throughout every song I play. It doesn't happen when I play it directly through my phone. Is anyone else experiencing t...
Nico
Community Legend
1876 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceSamsung s7 edgeOperating SystemAndroid 8.0 My Question or Issue I am not sure if this is a spotify issue or an issue with my car infotainment system. I've recently bought a 2018 model volkswagen scirocco with a discovery pr...
Newbie
Plan Premium Country UK Device Samsung s7 edge Operating System Android 8.0 My Question or Issue I am not sure if this is a spotify issue or an issue with my car...
2888 Views
0 replies
2 likes
PlanPremiumCountryArgentina DeviceSamsung Galaxy S6Operating SystemAndroid 7.0My Question or IssueHello, I'm experiencing some troubles since two or thee days ago. Spotify, when I lock my cellphone, doesn't show me the short-cut menu, at least I call...
Casual Listener
...nlocked it and it appeared me a little menu where it showed me the song I was listening and the buttons "play/pause", "next" and "previous"; well, with that menu I also could see the song name on my car...
djpinsker
Casual Listener
2684 Views
2 replies
0 likes
I would like to use Spotify on Android on my car stereor, I want to be able to see the tracks and contol them (either via bluetooth or usb) but then have the audio running over Aux (the sound is better). Is this at all possible?
Music Fan
I would like to use Spotify on Android on my car stereor, I want to be able to see the tracks and contol them (either via bluetooth or usb) but then have the audio running over Aux (the sound is b...
649 Views
0 replies
0 likes