Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello community, I've tried my best finding a related post, but I'm at my wits end, so here I go. Recently (about a week ago) the controls to pause or skip to the next song have been gone from my notification bar, both when my phone is locked and whe...
Newbie
Hello community, I've tried my best finding a related post, but I'm at my wits end, so here I go. Recently (about a week ago) the controls to pause or skip to the next song h...
faulknn
Casual Listener
10088 Views
24 replies
8 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueAs was stated in the title, I closed Spotify after I got through my morning routine only to have it stay on in the background and stay in my pu...
Visitor
Plan Premium Country United States Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue As was stated in the title, I closed Spotify after I got throu...
647 Views
0 replies
0 likes
Sometimes (I haven't been able to manually reproduce it) the widget (with pause/next buttons and song info) in the notification bar and lockscreen will crash (the buttons won't respond) and I'm not able to swipe it to remove it. Then I will close the...
Regular
Sometimes (I haven't been able to manually reproduce it) the widget (with pause/next buttons and song info) in the notification bar and lockscreen will crash (the buttons won't respond) and I'm not a...
665 Views
0 replies
0 likes
I should be able to restart a song tapping once on the app's notification's action bar's "previous track" button. But when the song that's playing is the first song of the playlist/album, the previous track button is locked.
Regular
I should be able to restart a song tapping once on the app's notification's action bar's "previous track" button. But when the song that's playing is the first song of the playlist/album, the previou...
447 Views
0 replies
0 likes
Android 5.0Galaxy S5
Newbie
Android 5.0 Galaxy S5
563 Views
0 replies
0 likes
