Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Playback issue

Labels

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5899 Views

0 replies

7 likes

  • 5899 Views
  • 0 replies
  • 7 likes

Superuser Contribution Android app playback stops in background while elapsed time goes on endlessly

PlanPremium CountryUK DeviceSony Xperia 10 IV Operating SystemAndroid 13 My Question or IssueEverytime I listen to music with spotify while the phone screen is off, a few tracks in, when it moves to the next track, it stops playing, just silence. Upo...

Newbie

Plan Premium   Country UK   Device Sony Xperia 10 IV   Operating System Android 13   My Question or Issue Everytime I listen to music with spotify while the phone scr...

Not applicable

2293 Views

7 replies

2 likes

Android
Playback issue
Spotify
  • 2293 Views
  • 7 replies
  • 2 likes

Superuser Contribution endless time counter

PlanPremiumCountryUkraineDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or Issuemy problem is that when you minimize the application and then stop the music, sometimes the time counter does not stop until I enter the application again

Regular

  Plan Premium Country Ukraine Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue my problem is that when you minimize the application and then sto...

Dian

Spotify Legend

1081 Views

7 replies

0 likes

Android 10
Issues
Playback issue
  • 1081 Views
  • 7 replies
  • 0 likes

Superuser Contribution Playback behavior issues on Android

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (8.0.0) My Question or IssueWill occasionally pause playback of songs - This can happen between songs AND sudden, mid-track, with the phone screen on AND off, and regardless ...

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy 9+ Operating System Android Oreo (8.0.0)    My Question or Issue Will occasionally pause playback of songs - This can happen...

CarlosE

Spotify Legend

3098 Views

10 replies

6 likes

bug android
Playback issue
  • 3098 Views
  • 10 replies
  • 6 likes

Superuser Contribution Group Session Pause/Play Issue

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemOxygenOS version 9.0.8, Android Version 9 Group Session BETA IssueSometimes after listening to songs for over an hour in a group session (that I started) and I pause, then play the music again, my f...

Newbie

Plan Premium Country USA Device OnePlus 6 Operating System OxygenOS version 9.0.8, Android Version 9   Group Session BETA Issue Sometimes after listening to songs for over an hour in a...

Mihail

Spotify Legend

8010 Views

1 replies

0 likes

Group Session
Playback issue
  • 8010 Views
  • 1 replies
  • 0 likes

song playback bug

PlanPremiumCountryAustralia DeviceLenovo tab m7Operating SystemAndroid 9 Pie My Question or Issue So i bought a brand new cheap Lenovo Tab m7 to install into a car dash as a replacement head-unit, I've installed spotify as of today but have this bug ...

Casual Listener

Plan Premium Country Australia   Device Lenovo tab m7 Operating System Android 9 Pie   My Question or Issue   So i bought a brand new cheap Lenovo Tab m7  to insta...

Mavancholy

Casual Listener

1189 Views

3 replies

0 likes

Glitch
no audio
Playback Error
Playback issue
Song Bugged
  • 1189 Views
  • 3 replies
  • 0 likes

Shuffle – Playback order changes when switching listening device

PlanPremium CountryUnited States DeviceiPhone XS, Dell OptiPlex 390, MacBook Pro Operating SystemiOS 12.3, Windows 7, macOS Mojave My Question or IssueI have long noticed that if I am shuffling my current playlist, the playback order will change imme...

Casual Listener

Plan Premium   Country United States   Device iPhone XS, Dell OptiPlex 390, MacBook Pro   Operating System iOS 12.3, Windows 7, macOS Mojave   My Question or Issue I ...

578 Views

0 replies

6 likes

bug
improvement request
Playback issue
Playback issues
Shuffle Function
Shuffle Playlist
  • 578 Views
  • 0 replies
  • 6 likes

[PLAYBACK] Songs quickly pausing and resuming after starting playback

PlanPremiumCountryBrazilDeviceMoto X4Operating SystemAndroid 8.0 My Question or IssueAfter playing a song anywhere in the app, it quickly pauses and then resumes (the song will play for one second, then pause for less than a second, then resume playi...

Newbie

Plan Premium Country Brazil Device Moto X4 Operating System Android 8.0   My Question or Issue After playing a song anywhere in the app, it quickly pauses and then resumes (the song wi...

461 Views

0 replies

0 likes

playback
Playback issue
Playback problem
  • 461 Views
  • 0 replies
  • 0 likes

LIVE STREAM/ DOWNLOADED MUSIC SKIPPING STUTTERING DURING PLAYBACK

Phone: Galaxy S6 Edge+Playback method: Aux cord in vehicleVehicle: 06 Lexus IS250Android Version: 6.0.1 Recently updated to premium service and downloaded some albums for offline playback. Not long after I've been having issues playing back any music...

Music Fan

Phone: Galaxy S6 Edge+ Playback method: Aux cord in vehicle Vehicle: 06 Lexus IS250 Android Version: 6.0.1   Recently updated to premium service and downloaded some albums for offline playb...

tiggaknock

Music Fan

650 Views

1 replies

0 likes

Playback issue
skipping
stuttering
  • 650 Views
  • 1 replies
  • 0 likes