Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
easy_iice
Casual Listener
198925 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Over the last couple of weeks, this has happened three times on my Android device and had never happened before that (using Android devices with Spotify for years prior). It has happened both during a phone call and a Skype call that music has starte...
Regular
...oth during a phone call and a Skype call that music has started playing through my device. Fortunately the volume level has been ambient enough that it's just made for interesting background music, h...
3854 Views
0 replies
2 likes
Hi,I've recently started using Samsung Note 5 and realized everytime I accept a call spotify doesn't pauses the music. So I end up not hearing a thing from the person I'm talking to and have to keep them wait until I pause it manually.Is there a sett...
Casual Listener
Hi, I've recently started using Samsung Note 5 and realized everytime I accept a call spotify doesn't pauses the music. So I end up not hearing a thing from the person I'm talking to and have t...
TheSeeker
Gig Goer
4214 Views
2 replies
0 likes
I was working on my computer and had my phone connected to the same network. After a while i needed to place a call from my phone. I unlocked my phone and spotify i asked if i wanted to continue playing the song on my computer or on my phone i just i...
Gig Goer
I was working on my computer and had my phone connected to the same network. After a while i needed to place a call from my phone. I unlocked my phone and spotify i asked if i wanted to continue p...
LitrioN
Gig Goer
3598 Views
5 replies
0 likes