Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi. Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way of listening. However, recently I have had a problem with my...
Visitor
Hi. Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way ...
Chadillacc
Newbie
4247 Views
9 replies
3 likes
PlanPremiumCountryUKDeviceSamsung Galaxy M12Operating SystemAndroid My Question or Issue I recently went abroad and didn't have WiFi access. Prior to going on Holiday I downloaded several albums (to device memory) and switched it to Offline mode. Aft...
Newbie
Plan Premium Country UK Device Samsung Galaxy M12 Operating System Android My Question or Issue I recently went abroad and didn't have WiFi access. Prior to go...
Ver
Spotify Legend
526 Views
2 replies
1 likes
How to Reproduce:1. Set Spotify as Offline.2. Let the authorization/ authentication token expire.3. Being asked to log in, try to do so. Notce how the Offline setting of Spotify blocks the application from even trying to connect. PlanPremiumCountryGe...
Regular
How to Reproduce: 1. Set Spotify as Offline. 2. Let the authorization/ authentication token expire. 3. Being asked to log in, try to do so. Notce how the Offline setting of Spotify blocks...
499 Views
0 replies
0 likes
This morning I listened to a song I recently added to my playlist, which I made available offline. Then I closed the app and pursued my duties. A few minutes ago I opened Spotify again and wanted to listen to the song again. But it wan't available fo...
Visitor
This morning I listened to a song I recently added to my playlist, which I made available offline. Then I closed the app and pursued my duties. A few minutes ago I opened Spotify again and wanted to ...
user-removed
Not applicable
670 Views
2 replies
0 likes
PlanPremiumDeviceHuawei P10 LiteOperating SystemAndroid Oreo 8.0.0 hi everyonei've read this article https://support.spotify.com/us/using_spotify/features/listen-to-local-files/ about how to add your local files to pc and mobile devices but the probl...
Visitor
Plan Premium Device Huawei P10 Lite Operating System Android Oreo 8.0.0 hi everyone i've read this article https://support.spotify.com/us/using_spotify/features/listen-to-loc...
513 Views
0 replies
0 likes
Samsung galaxy s8 plus. Norway. Spotify premium. Spotify keeps saying i should go online to search for a song. Works perfectly on pc but keeps stating i dont have a connection on my phone when i clearly doo. This needs to be fixed asap... i dont pay ...
Regular
Samsung galaxy s8 plus. Norway. Spotify premium. Spotify keeps saying i should go online to search for a song. Works perfectly on pc but keeps stating i dont have a connection on my phone when...
formula409
Casual Listener
3209 Views
11 replies
1 likes
So this rarely happens, but it's really quite annoying when it does. There are times that I set my Spotify on my Android phone to "offline" - especially before a long business trip. What happens is that somewhere, Spotify decides to log itself out of...
Newbie
So this rarely happens, but it's really quite annoying when it does. There are times that I set my Spotify on my Android phone to "offline" - especially before a long business trip. What hap...
544 Views
0 replies
0 likes
Hi.Since 3 weeks ago, i am sufering troubles when i stay for 2 o 3 days in offline mode. Sometimes (after 2 o 3 days offline), when i open the app, it show me the login pop-up, whem i try login, with my user and my password, show me a messalike like ...
Regular
Hi. Since 3 weeks ago, i am sufering troubles when i stay for 2 o 3 days in offline mode. Sometimes (after 2 o 3 days offline), when i open the app, it show me the login pop-up, whem i try login, wi...
LeonelR1
Regular
563 Views
2 replies
0 likes
Hi there,I use Spotify on Android Auto in a Skoda Rapid (Android Auto built in).When not on wifi I listen to downloaded songs on Spotify most of the time - so in the car I want to hear downloaded songs.Sadly on Android Auto you cannot see if a song i...
Regular
Hi there, I use Spotify on Android Auto in a Skoda Rapid (Android Auto built in). When not on wifi I listen to downloaded songs on Spotify most of the time - so in the car I want to hear downloaded...
1026 Views
0 replies
6 likes
