Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryIndiaDeviceSamsung Galaxy A52Operating SystemAndroid 11, One UI 3.1 My IssueNoticed a massive battery drain on the new Samsung A52 device. Earlier I thought it was my old iPhone's battery hence moved to a new phone. Tried following ...
Casual Listener
Plan Premium Country India Device Samsung Galaxy A52 Operating System Android 11, One UI 3.1 My Issue Noticed a massive battery drain on the new Samsung A52 device. Earlier I t...
Eni
Moderator
1475 Views
3 replies
0 likes
PlanPremiumCountrySwedenDeviceAsus Zenfone 6Operating SystemAndroid 11 My Question or IssueSpotify battery consumption is really abnormal. It's been like this forever on multiple phones and Android versions. I have reinstalled multiple times. My norm...
Casual Listener
...n, downloaded the songs and limited usage of Spotify connect as you can see in the settings. It's still using draining my battery. So it has something to do with the playback or other unrelated f...
Blingblaow
Composer
7198 Views
4 replies
0 likes
Hello, I used Spotify Premium now for quite some time. Battery life wasn't always very good but that would be no problem when I am listening to music. But even when I am not using the app it seems to be still running in the background and draining ba...
Casual Listener
...t seems to be still running in the background and draining battery because of some sort of network activity. Brief description of the issue: Using the app for a short while like 10 minutes r...
osornios
Spotify Star
1405 Views
3 replies
0 likes
