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What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan Free/Premium Country Usa Device Samsung s25 Operating System Android My Question or Issue When playing a podcast, I was trying to highlight and copy a subtitle in a podcast. It crashed the whole app. Easily repeatable.
Casual Listener
...ubtitle in a podcast. It crashed the whole app. Easily repeatable.
Maria
Moderator
582 Views
14 replies
1 likes
PlanPremium (family)CountryNorwayDeviceSamsung Galaxy S24+Operating SystemAndroid 14/ One UI 6.1 My Question or Issue:My app has an issue where it crashes when opening the "new episodes" feed. It has been going on for a couple of months (but I don´t ...
Casual Listener
Plan Premium (family) Country Norway Device Samsung Galaxy S24+ Operating System Android 14/ One UI 6.1 My Question or Issue: My app has an issue where it crashes when opening the "n...
Dessi
Moderator
1152 Views
3 replies
1 likes
PlanPremiumCountryGermanyDeviceCubot Quest Operating SystemAndroid 9 My Question or IssueAlright, so whenever I press the options Button (3 dots) for a Song / long press a Song to add a Song to the queue, or to a playlist it just crashes.So far I've ...
Visitor
...ong press a Song to add a Song to the queue, or to a playlist it just crashes. So far I've tried: - clearing cache of the App - un- and reinstalling the App - trying oder Version of the App (up u...
potis
Casual Listener
2549 Views
9 replies
9 likes
PlanPremiumCountryUSADeviceSamsung S20+Operating SystemAndroid 11 Anytime I try to open my Blend Playlist on the mobile app, it completely crashes Spotify. I have uninstalled and reinstalled Spotify multiple times. All other playlists work properly.
Newbie
Plan Premium Country USA Device Samsung S20+ Operating System Android 11 Anytime I try to open my Blend Playlist on the mobile app, it completely crashes Spotify. I have uninstalled a...
Dian
Spotify Legend
2925 Views
9 replies
2 likes
PlanPremiumCountryGermanyDeviceHuawei P20 liteOperating SystemAndroid 10 My Question or IssueMy app has been freezing and crashing almost non-stop lately, so please help me: 1. I often have to open Spotify 4 - 6 times because it completely freezes up...
Visitor
Plan Premium Country Germany Device Huawei P20 lite Operating System Android 10 My Question or Issue My app has been freezing and crashing almost non-stop lately, so please help m...
Eni
Moderator
2934 Views
6 replies
0 likes
PlanFree/PremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Advan S50 PrimeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Help who ever got the same problem as myMy spotify can't open the pl...
Visitor
Plan Free/Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Advan S50 Prime Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Questio...
Mihail
Spotify Legend
3001 Views
3 replies
0 likes
Hello, I am using Spotify Premium logged in through facebook on my LG G8XThinQ in Canada, ever since the newest update which added genre sorting on the top of liked playlists my Spotify hasn't been working properly. Every time I open Spotify it immed...
Regular
...orking properly. Every time I open Spotify it immediately crashes when I try to go to my Liked Playlist and when I go to my Library to see if my Liked playlist is in there it is missing and m...
CarlosE
Spotify Legend
2127 Views
14 replies
0 likes
I have a Samsung j3 Luna pro with Android 7.0, not a really high powered phone but I've never had severe issues when using spotify. I just recently got premium again and had about 1500-1800 songs downloaded from my main playlist. Spotify worked just ...
Regular
...ownloaded from my main playlist. Spotify worked just fine for the 1st week and then all of a sudden the next day I couldn't open spotify past a dark grey screen before the app would crash, my phone w...
CarlosE
Spotify Legend
1848 Views
9 replies
0 likes
My Question or IssueHey there! I've been a Spotify subscriber for a year now and I've always had this problem where the app occasionally crashes after ~45 seconds using the app. This happens on ALL my devices (I've tried two computers and an android ...
Casual Listener
My Question or Issue Hey there! I've been a Spotify subscriber for a year now and I've always had this problem where the app occasionally crashes after ~45 seconds using the app. This happens on A...
CarlosE
Spotify Legend
2451 Views
7 replies
0 likes
PlanPremiumCountrySerbiaDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueI have tried everything - a clean reinstall, clearing the cache and data, logging in and out, reaching out to SpotifyCares on Twitter, they weren't any hel...
Casual Listener
...ata, logging in and out, reaching out to SpotifyCares on Twitter, they weren't any help. When I install Spotify it works fine for two days and then it starts crashing every five minutes. No matter w...
Blingblaow
Composer
1823 Views
6 replies
2 likes
PlanPremium Family CountryLuxembourg DeviceXiaomi MI 9T Pro Operating SystemAndroid 10, MIUI 12.0.3 My Question or IssueThe app crashes when I click on any song after I open a playlist. (the playlist interface looks weird) Preview of how it looks : ...
Visitor
Plan Premium Family Country Luxembourg Device Xiaomi MI 9T Pro Operating System Android 10, MIUI 12.0.3 My Question or Issue The app crashes when I click on a...
Mario
Spotify Legend
552 Views
1 replies
0 likes
PlanPremiumCountryFinlandDeviceSamsung Galaxy S8 (SM-G950F)Operating SystemAndroid 9Spotify version 8.5.84.875My Question or IssueHi. My Samsung S8 is notificating daily about frequent crashes in the background for no reason. Spotify is not even used...
Newbie
...bout frequent crashes in the background for no reason. Spotify is not even used (except I'm using it in desktop). This is pretty irritating because battery is dying faster and I'm getting a n...
438 Views
0 replies
0 likes
PlanPremium DuoCountryUnited States DeviceGoogle Pixel 4aOperating SystemAndroid 11 My Question or IssueAfter switching to Duo from regular Premium two days ago, the app will play for about 5 minutes and then crashes: the screen goes black and it won...
Casual Listener
...he app will play for about 5 minutes and then crashes: the screen goes black and it won't register attempts to minimize. Turning off the screen for a moment will return me to Home as will waiting for a...
Alex
Spotify Legend
1930 Views
4 replies
0 likes
App Version8.5.78.909PlanPremiumCountryU.S.A.DeviceLG G8X ThinQOperating SystemAndroid 10 My Question or IssueEvery time I click an Artist or Album from the main page."Sorry, something went wrong. That didn't work. Please have another go." If I searc...
Casual Listener
...nternet connection and try again" Playlists work. But, when I start playing a playlist, the entire app will crash a little bit into the song, I have to restart the app, restart the playlist, and i...
Jeremy
Spotify Legend
682 Views
2 replies
1 likes
PlanPremiumCountryIndia My Question or IssueSpotify is playing music, but every time I try to access an artist - either by pressing artist name from under song title, from the three dots --> view artist or even just looking them up in the search, the...
Newbie
...hree dots --> view artist or even just looking them up in the search, the app crashes
Elena
Moderator
3292 Views
6 replies
0 likes
PlanDuo planCountryIrelandDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueOnly just installed Spotify for first time on the phone yesterday but it won't launch. It crashes each time I select the app.Went into settings and check per...
Casual Listener
...aunch. It crashes each time I select the app. Went into settings and check permissions and gave it full access. Same applies for Wifi or on Mobile network Restarted phone Uninstalled S...
Subhadeep
Music Fan
1050 Views
5 replies
0 likes
PlanPremiumCountryGermanyDeviceMotorola Action One / Windows 10 PCOperating SystemAndroid 10 & Windows 10 My Question or IssueSo, it's around three months now, while I can start Spotify only on my Echo Dot.Did already about 3-4 clean installs done on...
Visitor
Plan Premium Country Germany Device Motorola Action One / Windows 10 PC Operating System Android 10 & Windows 10 My Question or Issue So, it's around three months now, while I ca...
524 Views
0 replies
0 likes
PlanPremiumCountryUnited KingdomDevicePixel 1Operating SystemAndroid 10 My Question or IssueThis started today. When I launch the app, I get the logo and a couple seconds later it goes back to my home screen, and the app never starts. I tried reinsta...
Newbie
Plan Premium Country United Kingdom Device Pixel 1 Operating System Android 10 My Question or Issue This started today. When I launch the app, I get the logo and a couple seconds lat...
Ivan
Spotify Legend
1052 Views
1 replies
0 likes
This started happening about a week ago after listening to some podcast. I then updated my phone to the newest official firmware version because mine was pretty outdated. Now that I updated my phone, the app crashes almost instantly all the time. I d...
Music Fan
...hone, the app crashes almost instantly all the time. I did click on report feedback so you should have gotten a lot of my crash reports. Spotify Version: 8.5.51.941 Plan Premium C...
Ivan
Spotify Legend
1500 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceGalaxy S9Operating SystemAndroid Oreo My Question or IssueWhen I try to open the app, it pops up a dialog box that says the app is running out of space, yet when I check my phone I have 20 gigabytes of storage left so I kno...
Newbie
...ut of space, yet when I check my phone I have 20 gigabytes of storage left so I know that's not it. It then crashes. Re-installing the app doesn't change anything, restarting my phone doesn't help e...
Ivan
Spotify Legend
644 Views
1 replies
0 likes
