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Topics with Label: stops playing

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6019 Views

0 replies

7 likes

  • 6019 Views
  • 0 replies
  • 7 likes

Spotify suddenly stops playing

PlanPremiumCountryCzech RepublicDeviceHUAWEI P10 liteOperating SystemAndroid 8 My Question or IssueAfter update for newest Spotify version (8.5.47.1006) the Spotify suddenly stops playing after approximately 10 minutes. This is really annoying!!I've ...

Casual Listener

Plan Premium Country Czech Republic Device HUAWEI P10 lite Operating System Android 8   My Question or Issue After update for newest Spotify version (8.5.47.1006) the Spotify suddenly ...

imforeversmart

Newbie

2033 Views

5 replies

1 likes

stops playing
  • 2033 Views
  • 5 replies
  • 1 likes

Music Stops Playing (Post 0.7.7 rollout)

I have three devices that I am troubleshooting, all Samsung devices. They are all doing the same thing, they will play a few tracks, then stop. The only way to restart it is manually, but that is difficult if say, you are driving. DevicesSamsung Note...

Newbie

I have three devices that I am troubleshooting, all Samsung devices. They are all doing the same thing, they will play a few tracks, then stop. The only way to restart it is manually, but that is dif...

Mariemaldnd

Newbie

840 Views

2 replies

1 likes

Android 5.1.1
Android App
Stop repeats
stops playing
  • 840 Views
  • 2 replies
  • 1 likes

Music stops in offline and online modes on Android

Need help ASAP. Posted a few days ago with no response, I have a marathon in a week and my offline music (online as well) stops randomly. I have reinstalled the program, turned off my phone, but I can't find any recent threads that help with this iss...

Newbie

Need help ASAP. Posted a few days ago with no response, I have a marathon in a week and my offline music (online as well) stops randomly. I have reinstalled the program, turned off my phone, but I ca...

459 Views

0 replies

0 likes

Android
stops playing
  • 459 Views
  • 0 replies
  • 0 likes

Solved!! Again, stops ramdomly.

After update my Galaxy S5 to Android 6.0.1 Spotify stops play ramdomly. I'm premium. Listen download songs, stops too.I did clean install.I turn off any battery saver and screen saver.I don't know what more can I do.Someone have the same problem?

Casual Listener

After update my Galaxy S5 to Android 6.0.1 Spotify stops play ramdomly. I'm premium. Listen download songs, stops too. I did clean install. I turn off any battery saver and screen saver. I don't k...

Ryckyto

Casual Listener

1197 Views

3 replies

0 likes

Android 6.0.1
stops playing
  • 1197 Views
  • 3 replies
  • 0 likes

Extreme Quality Download Not Working

Normal quality works fine, the songs all download and work offline, but high or extreme doesn't. Only Around 1 in 20 songs work offline, the others need to stream.Also streaming extreme quality songs will either stop 2 seconds before the end and not ...

Casual Listener

Normal quality works fine, the songs all download and work offline, but high or extreme doesn't. Only Around 1 in 20 songs work offline, the others need to stream. Also streaming extreme quality son...

thattallguy65

Casual Listener

1915 Views

4 replies

0 likes

Download error
extreme quality
Premium
quality
stops playing
  • 1915 Views
  • 4 replies
  • 0 likes

Spotify app randomly stops playing

I'm running the latest Android app (4.0.0.800) on a LG L40 (GSM) with Android 4.4.2.I always stream my Spotify music (premium account) with my wifi at home which is very stable. After more than one year with no problems since a few weeks Spotify is f...

Casual Listener

I'm running the latest Android app (4.0.0.800) on a LG L40 (GSM) with Android 4.4.2. I always stream my Spotify music (premium account) with my wifi at home which is very stable.   After more...

mconline

Newbie

1426 Views

2 replies

0 likes

Android 4.4.2
interrupted
random stop
stops playing
wifi
  • 1426 Views
  • 2 replies
  • 0 likes

Problems with the Spotify app

Everything works fine except for the fact that music stops playing from time to time without me doing nothing (in the app it still shows the song playing, but it loses the sound). Sound comes back again after a while, but it is really anoying since t...

Casual Listener

Everything works fine except for the fact that music stops playing from time to time without me doing nothing (in the app it still shows the song playing, but it loses the sound). Sound comes back ag...

JEiris

Casual Listener

923 Views

3 replies

0 likes

Android 5.0.2
stops playing
streaming
Update
  • 923 Views
  • 3 replies
  • 0 likes

Spotify stops playing randomly, downloaded playlists disappear

Hello, I am having some issues with Spotify on my new Samsung Note. First, I have downloaded some of my playlists several times for offline listening. Shortly thereafter, they no longer appear to be downloaded to my device, although I can see that th...

Newbie

Hello, I am having some issues with Spotify on my new Samsung Note. First, I have downloaded some of my playlists several times for offline listening. Shortly thereafter, they no longer appear to be ...

729 Views

0 replies

0 likes

Downloaded music disappears
stops playing
  • 729 Views
  • 0 replies
  • 0 likes

stops playing mid track

I have read your tech page about catch reinstalling and did battery thing to I have a Samsung galaxy light just got it two days ago. I have plenty of memory and am on Wi-Fi at home so I think theres a bug in the program.

Newbie

I have read your tech page about catch reinstalling and did battery thing to I have a Samsung galaxy light just got it two days ago. I have plenty of memory and am on Wi-Fi at home so I think theres ...

Daniel

Community Legend

570 Views

1 replies

0 likes

Android 4.4.2
stops playing
  • 570 Views
  • 1 replies
  • 0 likes