Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Playlists work fine. But if open an album or artist page then this error pops up. It works fine on my ipad and Windows laptop, only on my phone does this problem persist. I have tried deleting, clearing all data and then reinstalling multiple times. ...
Newbie
...learing all data and then reinstalling multiple times. It sometimes fixes for a little while but again backtracks to this problem. Paying premium doesn't feel worth it with this error 😕. I have double c...
Eni
Moderator
211 Views
1 replies
0 likes
I have a bug with my Spotify Android app where manual track skips is disabled after few songs, prompting me to subscribe to Premium, when I already subscribed to Premium Family Plan. Plan Premium Family Country Malaysia Device HONOR 200 Lite (LLY-NX1...
Casual Listener
I have a bug with my Spotify Android app where manual track skips is disabled after few songs, prompting me to subscribe to Premium, when I already subscribed to Premium Family Plan. Plan Premium...
AlejaR
Moderator
506 Views
3 replies
0 likes
UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I created, both new accounts had no issues using the DJ...
Regular
..." ------------------------------------------------------------------------- Plan "Spotify Premium with Hulu" - shows as "Premium Individual" on the app Country USA Device Samsung Galaxy S...
Westenisme
Visitor
2233 Views
4 replies
2 likes
PlanPremiumCountrythe netherlands DeviceSamsung Galaxy SOperating SystemAndroid , Ubuntu My Question or IssueThe local files are playable but they DO NOT download, when yesterday they worked fine, neither in Ubuntu/Linux nor on my Android / Samsung. ...
Music Fan
Plan Premium Country the netherlands Device Samsung Galaxy S Operating System Android , Ubuntu My Question or Issue The local files are playable but they DO NOT d...
Eni
Moderator
293 Views
1 replies
0 likes
PlanPremiumDeviceSamsung Galaxy A51Operating System Android My Question or Issuethe music doesn't stop when calls come in, When the cell phone is in vibrator mode and a call comes in, the music does not stop and it's annoying because I miss calls
Newbie
Plan Premium Device Samsung Galaxy A51 Operating System Android My Question or Issue the music doesn't stop when calls come in, When the cell phone is in vibrator m...
Not applicable
1663 Views
2 replies
0 likes
PlanPremiumCountryUnited Kingdom DeviceSamsung A50Operating SystemAndroid My Question or IssueFor longer than I can remember my spotify discover weekly and release radar have been horrific. Years ago my friend played me a song he thought i'd like.. i...
Newbie
Plan Premium Country United Kingdom Device Samsung A50 Operating System Android My Question or Issue For longer than I can remember my spotify discover weekly and release r...
rabdolan
Casual Listener
1016 Views
1 replies
4 likes
PlanPremiumCountryNetherlandsDeviceSamsung S21Operating SystemAndroid My Question or IssueWhy is there an ad in the app, I have a premium subscription I don't want to see any ads, especially ads that block the use of the app. this ad blocks any inter...
Gig Goer
Plan Premium Country Netherlands Device Samsung S21 Operating System Android My Question or Issue Why is there an ad in the app, I have a premium subscription I don't want to see a...
Maria
Moderator
1137 Views
6 replies
1 likes
Hi! I have had Spotify since it appeared - now on an Oneplus 9 ProNone with Android 13. I have the "normal" problem with the bad audio sound on Spotify - and no matter what I do, i have a "lock" on the setting in Spotify app thay could improve the qu...
For years now, the current bugs and issues have not been solved. My app freezes several times a day, and needs to be stopped manually to be restarted again.Still there's no features for audio books, which makes it so inconvenient to listen to, no boo...
Newbie
...ooks, which makes it so inconvenient to listen to, no bookmarks, random audiobook tracks shuffled into my mixes. Why tf should I pay more for the Premium subscription now?? For what? The same sh*t? I'm a...
304 Views
0 replies
0 likes
PlanPremiumCountryIndiaDeviceVivo Y21Operating SystemAndroid My Question or IssueI can't download songs even though I have a premium plan
Visitor
Plan Premium Country India Device Vivo Y21 Operating System Android My Question or Issue I can't download songs even though I have a premium plan
Elena
Moderator
452 Views
1 replies
0 likes
PlanPremiumCountryArgentinaDevice(Samsung Galaxy J6, Samsung Galaxy Tab A, Xiaomi Redmi Note 10 Pro, Lenovo V310)Operating System(Android 10, Android 11, Android 12, MIUI 13, Windows 10) My Question or IssueI have been writing to you in the community...
Gig Goer
Plan Premium Country Argentina Device (Samsung Galaxy J6, Samsung Galaxy Tab A, Xiaomi Redmi Note 10 Pro, Lenovo V310) Operating System (Android 10, Android 11, Android 12, MIUI 13, Windows 1...
698 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueCan you please move the Hide a Song feature? Every time I go to add a song to my playlist, I accidentally hide the song. This is very frustrating as the Ad...
Casual Listener
Plan Premium Country United States Device Google Pixel 3 Operating System Android My Question or Issue Can you please move the Hide a Song feature? Every time I go to add a song to m...
SoSoJuicy
Casual Listener
902 Views
2 replies
7 likes
I have Premium account since last year and the new function "lyrics" is not visible for me, I tried with my account in other cellphone and it's the same issue, I don't know if it is something with the app, my account or what. I really want to see thi...
Newbie
I have Premium account since last year and the new function "lyrics" is not visible for me, I tried with my account in other cellphone and it's the same issue, I don't know if it is something with t...
MafeG
Spotify Legend
20077 Views
13 replies
9 likes
Spoiler (Highlight to read) PlanPremiumCountryCHILE Device(Motorola One)Operating System( Android Oreo) My Question or IssueI want to play a song specificly and it shows available in the playlist or artist menu... but its the only one does not play w...
Casual Listener
Plan Premium Country CHILE Device (Motorola One) Operating System ( Android Oreo) My Question or Issue I want to play a song specificly and it shows available i...
Ivan
Spotify Legend
1057 Views
3 replies
0 likes
I have a Samsung j3 Luna pro with Android 7.0, not a really high powered phone but I've never had severe issues when using spotify. I just recently got premium again and had about 1500-1800 songs downloaded from my main playlist. Spotify worked just ...
Regular
I have a Samsung j3 Luna pro with Android 7.0, not a really high powered phone but I've never had severe issues when using spotify. I just recently got premium again and had about 1500-1800 songs d...
CarlosE
Spotify Legend
1781 Views
9 replies
0 likes
PlanPremiumCountryPeruDeviceMoto G6 plusOperating SystemAndroid My Question or IssueI can only play the last song on my like list.I can't see my list of likes, no song or podcast is played, I already uninstalled and restarted the application, the pro...
Newbie
Plan Premium Country Peru Device Moto G6 plus Operating System Android My Question or Issue I can only play the last song on my like list. I can't see my list of likes, no song or p...
Ivan
Spotify Legend
474 Views
1 replies
0 likes
PlanPremiumCountry Device(Android Operating System( Android Oreo) My Question or IssueFor the past couple of weeks, every time I go offline I get this message. It says, "Something Wrong. Try Again". A blank black screen comes up with this message. Ev...
Newbie
Plan Premium Country Device (Android 😎 Operating System ( Android Oreo) My Question or Issue For the past couple of weeks, every time I go offline I get this message. I...
SoundShots
Composer
986 Views
1 replies
0 likes
PlanPremiumCountry FranceDeviceHuawei P20 ProOperating SystemAndroid (4.4?) My Question or Issue Hello. I've had a Spotify Premium account recently and I can't create a Playlist. As soon as I want to create one, an error message is displayed. Thank y...
Casual Listener
Plan Premium Country France Device Huawei P20 Pro Operating System Android (4.4?) My Question or Issue Hello. I've had a Spotify Premium account recently and I c...
H0rnetQueen
Casual Listener
12966 Views
8 replies
0 likes
PlanPremiumCountryCanada My Question or IssueIt started a few days ago I believe but got worse. Every now and then the songs cut for a second or two. Sometimes it is every 3-6 seconds, sometimes it is once a song. It sometimes happen durring a song t...
Casual Listener
Plan Premium Country Canada My Question or Issue It started a few days ago I believe but got worse. Every now and then the songs cut for a second or two. Sometimes it is every 3-6 s...
DexterLittle91
Casual Listener
657 Views
3 replies
0 likes
Hi guys, I'm writing because of an issue that came up today. I've been using Spotify Premium Family on my phone (Nokia 6.1 with Android 10) for a while now, without any problems whatsoever.A few minutes ago I discovered that when I open an album, the...
Visitor
Hi guys, I'm writing because of an issue that came up today. I've been using Spotify Premium Family on my phone (Nokia 6.1 with Android 10) for a while now, without any problems whatsoever....
Ivan
Spotify Legend
533 Views
1 replies
0 likes
