Can't download

[Pariii]

Plan

Premium

Country

India

Device

Vivo Y21

Operating System

Android

My Question or Issue

• I can't download songs even though I have a premium plan 

[Elena]

Hey there

Thanks for posting on the Community. 

We'd need a bit more info so that we could help you out. Can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try clearing your cache to remove any old files that might be causing issues.

If that doesn't do it for you, could you let us your phone's Spotify version and, if possible, if you experience this on other mobile devices?

We'll be on the lookout for your answer and we'll see what we can suggest next. Let us know if there's anything else we can do for you in the meantime.