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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution I got a message saying Spotify had tracked me for 800+ days

I clicked on it and there were lots of playlists but then I closed it without listening and now can't find them anywhere

  • Visitor
  • I clicked on it and there were lots of playlists but then I closed it without listening and now can't find them anywhere
  • Joan
  • Moderator
  • 156 Views
  • 1 replies
  • 1 likes
  • 156 Views
  • 1 replies
  • 1 likes

Superuser Contribution im not able to add songs to playlist

i click to add a song to a playlist and there's a short notification that the song is successfully added, then I can't see it in the playlist

  • Visitor
  • i click to add a song to a playlist and there's a short notification that the song is successfully added, then I can't see it in the playlist
  • Eni
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oxygen 13 removed Spotify from my notifications bar and i want it back

I upgraded my phone (Oneplus Nord lite 2) to oxygen 13 and my Spotify doesn't show up in the notification bar anymore. Any way to get it back or is this a phone problem?

  • Visitor
  • I upgraded my phone (Oneplus Nord lite 2) to oxygen 13 and my Spotify doesn't show up in the notification bar anymore. Any way to get it back or is this a phone problem?
  • MihailY
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution categories overlapping

On the android version of Spotify in the liked sings tab, the categories overlap making it hard to see which category you are picking

  • Visitor
  • On the android version of Spotify in the liked sings tab, the categories overlap making it hard to see which category you are picking
  • Vasil
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution 知らないプレイリストが勝手に追加されます。どうしたらいいですか?ちなみにプレミアムプランDUOで機種はGooglepixel6aです。

有料会員なのにマイライブラリに身に覚えのないプレイリストが追加されます。解決法を教えて下さい。

  • Visitor
  • 有料会員なのにマイライブラリに身に覚えのないプレイリストが追加されます。 解決法を教えて下さい。
  • Vasil
  • Moderator
  • 1176 Views
  • 1 replies
  • 0 likes
  • 1176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App WILL NOT open on Android 13 (until I reboot each time)

PlanPremiumCountryCanadaDevice(Samsung Galaxy Note20 Ultra)Operating System(Android 13) My Question or Issue This issue started about 1 or 2 weeks ago. After a period of time goes by where I have not used the Spotify app (think like going to sleep th...

  • Casual Listener
  •   Plan Premium Country Canada Device (Samsung Galaxy Note20 Ultra) Operating System (Android 13)  My Question or Issue   This issue started about 1 or 2 weeks ago. After...
  • Lyubka
  • Moderator
  • 780 Views
  • 2 replies
  • 0 likes
  • 780 Views
  • 2 replies
  • 0 likes

Unusual Homepage

PlanPremiumCountryEgyptDeviceSamsung A 23Operating SystemAndroid 13 My Question or IssueMy liked songs and recently played playlists are supposed to be on my homepage but they are not, Instead I have two podcasts that I follow, help me this is annoyi...

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  • Casual Listener
  • Plan Premium Country Egypt Device Samsung A 23 Operating System Android 13   My Question or Issue My liked songs and recently played playlists are supposed to be on my homepage but the...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Wifi streaming only option

PlanPremiumCountryUK Operating SystemAndroid My Question or IssueAs per other post Spotify need to implement a wifi streaming only option. ios and some android OSs (one plus) allow controlling apps internet access via settings (see attachments). Howe...

  • Casual Listener
  •   Plan Premium Country UK   Operating System Android   My Question or Issue As per other post Spotify need to implement a wifi streaming only option.   ios and some an...
  • Fernand0
  • Casual Listener
  • 765 Views
  • 2 replies
  • 1 likes
  • 765 Views
  • 2 replies
  • 1 likes

Superuser Contribution Random mode is automatically activated.

I currently have the problem on my mobile device. I play the songs from any list without having the random mode activated and everything is fine, but when I disconnect from WiFi or Bluetooth (when I am connected) and when I reconnect, the playback qu...

  • Regular
  • I currently have the problem on my mobile device. I play the songs from any list without having the random mode activated and everything is fine, but when I disconnect from WiFi or Bluetooth (when I ...
  • OscarDC
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Song keeps changing after 20 seconds

Songs play 20 seconds and then move to next. Logged out, restarted phone, uninstalled and reinstalled app

  • Visitor
  • Songs play 20 seconds and then move to next. Logged out, restarted phone, uninstalled and reinstalled app
  • kaworu_bloodpaw
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution It won't play my playlist, when the first song ends it goes to "recommended

When I'm trying to play my playlist, it switches to "recommended song" and I can't change the shuffle feature, it keeps saying I need premium to change it, I also can't use the arrow pointing to the left that goes to previous song.

  • Visitor
  • When I'm trying to play my playlist, it switches to "recommended song" and I can't change the shuffle feature, it keeps saying I need premium to change it, I also can't use the arrow pointing to the ...
  • Vasil
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify songs not downloading on phone

Songs are not downloading on my Xiaomi phone anymore, the circle keeps spinning round but it's not downloading. Weird things is that podcasts are actually downloading. I have plenty of storage space left, not anywhere near the 10k songs limit and hav...

  • Visitor
  • Songs are not downloading on my Xiaomi phone anymore, the circle keeps spinning round but it's not downloading. Weird things is that podcasts are actually downloading. I have plenty of storage space ...
  • Eni
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find my account overview

I want to switch to a Duo plan, but the web site keeps telling me to do it via app, and in the app, it doesn't show anything other than the fact that I have a Premium plan.

  • Casual Listener
  • I want to switch to a Duo plan, but the web site keeps telling me to do it via app, and in the app, it doesn't show anything other than the fact that I have a Premium plan.
  • AlejaR
  • Moderator
  • 820 Views
  • 2 replies
  • 0 likes
  • 820 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcas not shown

The video podcast (https://open.spotify.com/episode/5wyGBLcaywjkh9itrbZi7o?si=6JofCA71Tkiw5D9n0u_DwA&utm_source=whatsapp) is not shown neither on my app neither on my desktop app on my laptop

  • Casual Listener
  • The video podcast (https://open.spotify.com/episode/5wyGBLcaywjkh9itrbZi7o?si=6JofCA71Tkiw5D9n0u_DwA&utm_source=whatsapp) is not shown neither on my app neither on my desktop app on my laptop
  • Joan
  • Moderator
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Cómo puedo cancelar

Me han cobrado doble, el soporte es una porquería, quiero cancelar y hoy voy a profeco

  • Visitor
  • Me han cobrado doble, el soporte es una porquería, quiero cancelar y hoy voy a profeco
  • kaworu_bloodpaw
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Find specific song in large playlist.

Using Android. V 8.8.6.472The find in playlist is not an option available.

  • Visitor
  • Using Android. V 8.8.6.472 The find in playlist is not an option available.
  • MihailY
  • Moderator
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes