Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryGermany DeviceOnePlus 7ProOperating SystemAndroid 13 My Question or IssueA "You've discovered a Premium feature" pop up appears when pressing the shuffle button next to the play button of a playlist while some autoplay songs are pla...
Plan Premium Country Germany Device OnePlus 7Pro Operating System Android 13 My Question or Issue A "You've discovered a Premium feature" pop up appears when pressing th...
Casual Listener
24801 Views
12 replies
2 likes
While casting to smart speaker/Google home I navigate away from the app to home screen/different app, then when volume is adjusted for device being casted to I am pulled back into Spotify app without any input or even touching the screen. Highly irri...
While casting to smart speaker/Google home I navigate away from the app to home screen/different app, then when volume is adjusted for device being casted to I am pulled back into Spotify app without...
Moderator
237 Views
1 replies
0 likes
Spoiler (Highlight to read) PlanPremiumCountryUKDeviceSAMSUNG S22+Operating SystemANDROID My Question or IssueWarning: rant. I've been a premium user for almost 10 years but the UI and UX of the android app seems to be getting worse each year so I th...
Plan Premium Country UK Device SAMSUNG S22+ Operating System ANDROID My Question or Issue Warning: rant. I've been a premium user for almost 10 years but the UI and UX of t...
639 Views
0 replies
0 likes
My Question or IssueProbabaly a stupid question but the galaxy buds pro 2 make a big deal out of providing 24 bit audio quality at 48khz Would this make any difference at all when listening to Spotify, as the native sound quality is lower than that?
My Question or Issue Probabaly a stupid question but the galaxy buds pro 2 make a big deal out of providing 24 bit audio quality at 48khz Would this make any difference at a...
Spotify Legend
5150 Views
3 replies
0 likes
The shuffle icon (arrows) is nowhere to be seen beside the play/stop icon
The shuffle icon (arrows) is nowhere to be seen beside the play/stop icon
Spotify Legend
277 Views
1 replies
0 likes
With no clear reason Spotify drains over 70% of my battery within work day. My phone is new and I'm not an idiot with tech so basic "reboot and reinstall" stuff has been done and problem prevails
With no clear reason Spotify drains over 70% of my battery within work day. My phone is new and I'm not an idiot with tech so basic "reboot and reinstall" stuff has been done and problem prevails
Moderator
603 Views
1 replies
0 likes
As per title. The dislike button for radio mixes is missing i.e. the category where I need it most. I'm using the latest version of Spotify for Android.
As per title. The dislike button for radio mixes is missing i.e. the category where I need it most. I'm using the latest version of Spotify for Android.
Moderator
547 Views
1 replies
0 likes
PlanFreeCountryUSADevice1st device - Chromecast (latest version for ANDROID TV) 2nd device - Lenovo Android tablet with Android 12Operating SystemAndroid 12 on both devices My Question or IssueI have 2 separate bugs to report. The first is with Spoti...
Plan Free Country USA Device 1st device - Chromecast (latest version for ANDROID TV) 2nd device - Lenovo Android tablet with Android 12 Operating System Android 12 on both devices &nbs...
Moderator
301 Views
1 replies
0 likes
I happen to mainly use Spotify Premium on Android, but the same problem happens if I use the Desktop app. I can usually connect to my Sonos One speakers without a problem. But when connected there are some songs that I can't play. When I tap them, no...
I happen to mainly use Spotify Premium on Android, but the same problem happens if I use the Desktop app. I can usually connect to my Sonos One speakers without a problem. But when connected...
Moderator
1730 Views
4 replies
5 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
350 Views
1 replies
0 likes
PlanPremiumCountry DeviceGalaxy S22Operating SystemAndroid My Question or IssueI made a new playlist and when I click the SHUFFLE icon, a window pops up and says "You've discovered a Premium Feature" and then goes away. It will not let me turn on shu...
Plan Premium Country Device Galaxy S22 Operating System Android My Question or Issue I made a new playlist and when I click the SHUFFLE icon, a window pops up and says "You've...
Moderator
372 Views
3 replies
0 likes
PlanPremiumCountryUSDeviceSamsung Note 20 UltraOperating SystemAndroid 12 My Question or IssueI have seen MULTIPLE threads on this but it never seems resolved, what is going on Spotify? Basically I have about 10gig of downloaded songs. I set to my SD...
Plan Premium Country US Device Samsung Note 20 Ultra Operating System Android 12 My Question or Issue I have seen MULTIPLE threads on this but it never seems resolved, what is going ...
Music Fan
1454 Views
2 replies
2 likes
PlanPremiumCountryUruguayDeviceXiaomi redmi note 8 proOperating SystemAndroid 10 My Question or IssuePlanPrimaPaisUruguayDispositivoXiaomi redmi note 8 proSistema operativoAndroid 10 Mi pregunta o problemaLas letras de las canciones no aparecen en mi...
Plan Premium Country Uruguay Device Xiaomi redmi note 8 pro Operating System Android 10 My Question or Issue Plan Prima Pais Uruguay Dispositivo Xiaomi redmi note 8 pro Sistema...
Visitor
164353 Views
76 replies
64 likes
PlanPremiumCountry Belarus Devicemiboxs, lenovo tab10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify has stopped connecting to the chromecast mibox. everything worked before that
Plan Premium Country Belarus Device miboxs, lenovo tab10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify has s...
Moderator
432 Views
3 replies
0 likes
Plan: PremiumOS: Android My Issue:Currently, the playing order is Normal > Shuffle > Smart Shuffle. Whenever I shift from shuffle to normal, it will NOT play the follow-up song according to the sorting settings (e.g., "recently added"). Instead, the ...
Plan: Premium OS: Android My Issue: Currently, the playing order is Normal > Shuffle > Smart Shuffle. Whenever I shift from shuffle to normal, it will NOT play t...
Regular
817 Views
6 replies
0 likes
PlanFree/PremiumCountryUSADeviceSamsung S7+ Tablet, S21 phone, Bose surround speakers, Toyota Prius speakers, Onkyo receiver, Pioneer speakers (from the 1980's), Sennheizer headphonesOperating System. Windows 10, Android 10-12My Question or IssueI he...
Plan Free/Premium Country USA Device Samsung S7+ Tablet, S21 phone, Bose surround speakers, Toyota Prius speakers, Onkyo receiver, Pioneer speakers (from the 1980's), Sennheizer headphones Oper...
Casual Listener
3262 Views
11 replies
4 likes
.
.
Visitor
3056 Views
2 replies
1 likes
Is there a list for Spotify voice commands for Android Auto? I know I can voice search for songs, but album search is spotty and playlist search doesn't work at all.What's odd is that I have an Amazon Echo and voice search for playlist and album work...
Is there a list for Spotify voice commands for Android Auto? I know I can voice search for songs, but album search is spotty and playlist search doesn't work at all. What's odd is that I have an A...
Casual Listener
3095 Views
2 replies
27 likes
PlanFree/PremiumCountryUnited States DeviceMoto G Play Operating System My Question or IssueWhy is it that some songs only play from Spotify made playlists
Plan Free/Premium Country United States Device Moto G Play Operating System My Question or Issue Why is it that some songs only play from Spotify made play...
Moderator
295 Views
1 replies
0 likes
PlanPremiumCountryUkDeviceSamsung a51Operating System My Question or IssueWhenever i try to listen to music whilst on another app it stops playing after like 30 seconds and I've checked all the permissions and it keeps happening and I dont know ehat ...
Plan Premium Country Uk Device Samsung a51 Operating System My Question or Issue Whenever i try to listen to music whilst on another app it stops playing after like 30 seconds...
Spotify Legend
250 Views
1 replies
0 likes
