Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34976 Views
  • 64 replies
  • 25 likes
  • 34976 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873653 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873653 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25474 Views
  • 3 replies
  • 0 likes
  • 25474 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stops music when receiving a WhatsApp message

PlanPremiumCountryGermanyDeviceXiami Mi 10T Pro 5GOperating SystemAndroid 10My Question or IssueSpotify will stop the song permanently whenever I receive a WhatsApp message. All WhatsApp notifications are off both in the app and on the phone system. ...

  • Casual Listener
  • Plan Premium Country Germany Device Xiami Mi 10T Pro 5G Operating System Android 10 My Question or Issue Spotify will stop the song permanently whenever I receive a WhatsApp message. All W...
  • Lyubka
  • Moderator
  • 5306 Views
  • 3 replies
  • 0 likes
  • 5306 Views
  • 3 replies
  • 0 likes

Superuser Contribution My 215h long playlist is causing problems.

PlanPremiumCountryFinlandDevice(Xiaomi mi 9t and Windows Desktop computer)Operating System(Android 10, Windows 10) My Question or IssueMy 215 hours long playlist makes my android app act weird like when i pause the track for a long time it will play ...

  • Newbie
  • Plan Premium Country Finland Device (Xiaomi mi 9t and Windows Desktop computer) Operating System (Android 10, Windows 10)   My Question or Issue My 215 hours long playlist makes my and...
  • Lyubka
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play Bar missing on android

PlanPremiumCountrySouth Africa DeviceOppo A53sOperating SystemAndroid 12 My Question or IssueMy Play bar disappears on my app regularly the only way I can get it back is by opening the desktop app changing device to desktop app and then back to the p...

  • Casual Listener
  • Plan Premium Country South Africa   Device Oppo A53s Operating System Android 12   My Question or Issue My Play bar disappears on my app regularly the only way I can get it back ...
  • thisappispissingmeof
  • Casual Listener
  • 984 Views
  • 8 replies
  • 1 likes
  • 984 Views
  • 8 replies
  • 1 likes

Superuser Contribution Crossfade activates even when playing sequential tracks in an album

PlanPremium FamilyCountryUnited StatesDeviceSamsung Galaxy Note20 UltraOperating SystemAndroid 13App Version8.7.90.544 My Question or IssueWhen I play an album sequentially (shuffle is off) with crossfade activated, the crossfade activates regardless...

  • Casual Listener
  • Plan Premium Family Country United States Device Samsung Galaxy Note20 Ultra Operating System Android 13 App Version 8.7.90.544   My Question or Issue When I play an album sequential...
  • Bigg_Bill7
  • Regular
  • 1312 Views
  • 10 replies
  • 4 likes
  • Android 13
    bug
    Crossfade
    iOS
    ipados
    playback
    Samsung
    sequential tracks
  • 1312 Views
  • 10 replies
  • 4 likes

Superuser Contribution there's something wrong with my playlist

Throughout this post, I have the playlist on repeat overall. So basically what happened was that I would play a song that would be in the middle of the playlist, would go to other apps for a while. By the time I go back to spotify to continue playing...

  • Newbie
  • Throughout this post, I have the playlist on repeat overall.  So basically what happened was that I would play a song that would be in the middle of the playlist, would go to other apps for a wh...
  • Vasil
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Bug Playlist
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Song isn't available on your device" I'm using Redmi note 11 pro.

I want to play all I ask by Bruno Mars. However it says the song isn't available on my device. I tried to find different album but still the same issue.

  • Visitor
  • I want to play all I ask by Bruno Mars. However it says the song isn't available on my device. I tried to find different album but still the same issue.
  • Joan
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution One specific episode of a podcast won't play.

I can't get the current episode of the podcast I'm on to play. It will play on literally every other device but not on my phone. My phone will play literally everything else. Any other episodes, any music but not this one episode. I've uninstalled an...

  • Visitor
  • I can't get the current episode of the podcast I'm on to play. It will play on literally every other device but not on my phone. My phone will play literally everything else. Any other episodes, any ...
  • Dian
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't app recognize my speaker as a device?

My Bluetooth speaker has always worked just fine but now Spotify won't recognize it as a connectable device even though it shows up connected to my phones bluetooth

  • Visitor
  • My Bluetooth speaker has always worked just fine but now Spotify won't recognize it as a connectable device even though it shows up connected to my phones bluetooth
  • Dian
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't my podcasts load and play?

Even if I have good signal or wifi my podcasts won't play or download. The app has been updated, I uninstalled and reinstalled it, and restarted my phone. Music plays just fine. But podcasts won't. System wide issue or just me?

  • Visitor
  • Even if I have good signal or wifi my podcasts won't play or download. The app has been updated, I uninstalled and reinstalled it, and restarted my phone. Music plays just fine. But podcasts won't. S...
  • Yordan
  • Moderator
  • 766 Views
  • 6 replies
  • 1 likes
  • 766 Views
  • 6 replies
  • 1 likes

Superuser Contribution Playback stops at the same time, 8:27.

At 8:27, playback stops. Car Thing says "Paused", phone says "Paused", and my auto display says "Paused". Jumping to the next episode, it will play, but stops again exactly at 8:27.Edit:Tested further at home on fast wifi.Same result. Playback halts ...

  • Casual Listener
  • At 8:27, playback stops. Car Thing says "Paused", phone says "Paused", and my auto display says "Paused". Jumping to the next episode, it will play, but stops again exactly at 8:27. Edit: Tested fu...
  • Dian
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution songs wont play after i exit the app. its like happening since last week.

PlanFreeCountryindiaDeviceSamsung a22Operating SystemAndroid version 12 My Question or IssueLike every time I close the app. Songs wont play no more on the playlist and i need to manually select another song to make it work again. please fix this bug...

  • Casual Listener
  •   Plan Free Country india Device Samsung a22 Operating System Android version 12   My Question or Issue Like every time I close the app. Songs wont play no more on the playlist a...
  • Yordan
  • Moderator
  • 1277 Views
  • 11 replies
  • 6 likes
  • andriod
    music
    not working
  • 1277 Views
  • 11 replies
  • 6 likes

Solved!!Superuser Contribution daily playlists stuck on shuffle after closing and reopening the app

When selecting my daily or weekly playlists I am able to select any song on the list. However, when closing the app and reopening it, all of the playlists are now stuck on shuffle. I am not a premium member of Spotify. I've seen this issue many times...

  • Casual Listener
  • When selecting my daily or weekly playlists I am able to select any song on the list. However, when closing the app and reopening it, all of the playlists are now stuck on shuffle. I am not a premium...
  • warhead13
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Superuser Contribution Play button won't work

Songs won't skip or play however will play podcast however not my personal playlist

  • Visitor
  • Songs won't skip or play however will play podcast however not my personal playlist
  • OscarDC
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashed

For the last 3~5 days, spotify has been crashed, usually after playing 1 track. As you can see in the screenshot, the playlist is playing, but nothing is playing (I will clarify: after I went back to the application) 

Screenshot_2022-12-17-01-18-28-082_com.spotify.music.jpg
  • Newbie
  • For the last 3~5 days, spotify has been crashed, usually after playing 1 track. As you can see in the screenshot, the playlist is playing, but nothing is playing (I will clarify: after I went back to...
  • AlejaR
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution It appears suddenly a song interrupting what I am playing. Pls help

Hello, on one account that I own I have some issues. I play a song and then after 10 seconds is suddenly interrupted by a song that I never listened. Reinstall and restart were already Please help

  • Visitor
  • Hello, on one account that I own I have some issues. I play a song and then after 10 seconds is suddenly interrupted by a song that I never listened. Reinstall and restart were already Please help
  • OscarDC
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Favourite songs don't play in shuffle order.

When i press shuffle button in favourite songs playlist got message about premium. But i already in premium account.

  • Newbie
  • When i press shuffle button in favourite songs playlist got message about premium. But i already in premium account.
  • OscarDC
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes