Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumFreeCountryDominican Republic Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)LG K42 Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 10 My Question or Issuetwo days ago the lyrics of the songs stopped working f...
Plan Free/Premium Free Country Dominican Republic Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG K42 Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
Moderator
459 Views
1 replies
0 likes
Boa noite Tenho duas playlists que gostaria que virassem apenas uma. Por isso, como faço para migrar todas as músicas de uma playlist para outra sem precisar transferir uma a uma? Grato
Boa noite Tenho duas playlists que gostaria que virassem apenas uma. Por isso, como faço para migrar todas as músicas de uma playlist para outra sem precisar transferir uma a uma? G...
Moderator
22521 Views
3 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUnited States DeviceSamsung A52 5GOperating SystemAndroid My Question or Issue I have a Playlist of a 120 or so so...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country United States Device Samsung A52 5G Operating...
Newbie
1418 Views
8 replies
0 likes
PlanPremiumCountryCanadaDevice(Samsung Galaxy S20 FE, PC)Operating System(Android Windows 10,) My Question or IssueSpotify has been pausing consistently every 30-40 seconds. I have cleared cache from both devices, uninstalled reinstalled the app, log...
Plan Premium Country Canada Device (Samsung Galaxy S20 FE, PC) Operating System (Android Windows 10,) My Question or Issue Spotify has been pausing consistently every 30-40 sec...
Moderator
256 Views
1 replies
0 likes
PlanPremium DeviceXiaomi Redmi note 9s
Plan Premium Device Xiaomi Redmi note 9s
Moderator
408 Views
3 replies
0 likes
PlanPremium CountryUnited Kingdom DeviceSamsung Note 20 Ultra Operating SystemAndroid My Question or Issue Echoing other people's issue, I thought I would post mine, to give this issue more attention Since the new update, it is an interminable proces...
Plan Premium Country United Kingdom Device Samsung Note 20 Ultra Operating System Android My Question or Issue Echoing other people's...
Music Fan
941 Views
4 replies
1 likes
Device: Oneplus 8T (KB 2003)OS Version: Stock ROM Oxygen 13.0 (KB2003_11_F.15); Android 13Spotify App Version: 8.8.8.548
Device: Oneplus 8T (KB 2003) OS Version: Stock ROM Oxygen 13.0 (KB2003_11_F.15); Android 13 Spotify App Version: 8.8.8.548
Moderator
1373 Views
7 replies
0 likes
PlanPremiumCountryUK Deviceandroid and windows 11 PCOperating System My Question or IssueI can play on individual speakers in my home, but the option to play everywhere has disappeared
Plan Premium Country UK Device android and windows 11 PC Operating System My Question or Issue I can play on individual speakers in my home, but the option to play eve...
12 Views
0 replies
0 likes
PlanFree My Question or IssueI always download my local files from PC to Spotify Mobile by including all of them in a playlist and then downloading the playlist on mobile with Spotify open on PC, this is with a free plan. Now it says that I need Prem...
Plan Free My Question or Issue I always download my local files from PC to Spotify Mobile by including all of them in a playlist and then downloading the playlist on mobile with Spotify op...
Moderator
964 Views
5 replies
0 likes
PremiumCountryUSADeviceSamsung Galaxy S20 PlusOperating SystemAndroid 10 My Question or IssueI am not seeing the icon that removes songs from playlists that are auto-assembled by Spotify. I am not seeing it for songs or podcasts, and I am not seeing ...
Premium Country USA Device Samsung Galaxy S20 Plus Operating System Android 10 My Question or Issue I am not seeing the icon that removes songs from playlists that are auto-assembled ...
Moderator
4678 Views
8 replies
2 likes
PlanPremiumCountry Device Operating SystemAndroid My Question or Issue:En mi televisor y en mi computadora todo está bien, el problema es en mi celular. Spotify no me deja ver la carpeta de mis me gusta, y tampoco me deja dar me gusta a las canciones...
Plan Premium Country Device Operating System Android My Question or Issue: En mi televisor y en mi computadora todo está bien, el problema es en mi celular. Spo...
Moderator
9062 Views
11 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy 10+Operating SystemAndroid 12 My Question or IssueSpotify will not stay open since last update. I have followed all available FAQ to correct these issues. Lost 1/2 of my saved podcast episodes, personal pl...
Plan Premium Country Canada Device Samsung Galaxy 10+ Operating System Android 12 My Question or Issue Spotify will not stay open since last update. I have followed all avail...
Casual Listener
492 Views
4 replies
0 likes
PlanPremiumCountryUKDeviceGoogle Pixel 6Operating SystemAndroid 13 My Question or IssueBoth myself and the Mrs have been having this for a long time now. We can get in our cars and play whatever song/album/playlist we want, all is already downloaded ...
Plan Premium Country UK Device Google Pixel 6 Operating System Android 13 My Question or Issue Both myself and the Mrs have been having this for a long time now. We can get in our ca...
293 Views
0 replies
0 likes
Dear Spotify,Spotify is still my favorite music player rn (especially because of the great song radio) BUT I really hate that on my Android device (I'm using Samsung A50s running Android 11 with the most updated Spotify app from Google Play Store), t...
Dear Spotify, Spotify is still my favorite music player rn (especially because of the great song radio) BUT I really hate that on my Android device (I'm using Samsung A50s running Android 11 with th...
Moderator
269 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDevicePixel 7Operating SystemAndroid 13 My Question or IssueWhenever I connect my phone to my car stereo via BT, Spotify will clear my phone's current playlist and start playing from whatever I was most recently playing on ...
Plan Premium Country Australia Device Pixel 7 Operating System Android 13 My Question or Issue Whenever I connect my phone to my car stereo via BT, Spotify will clear my phone's curr...
246 Views
0 replies
0 likes
PlanPremiumCountryNetherlands DeviceXiaomi Poco f3Operating Systemandorid 13 TKQ1.220829.002MIUI version MIUI Global 14.0.7 , 14.0.7.0(TKHEUXM) My Question or Issuesince 3 weeks ago, my phone has stopped syncing with my main playlist.Resetting or uni...
Plan Premium Country Netherlands Device Xiaomi Poco f3 Operating System andorid 13 TKQ1.220829.002 MIUI version MIUI Global 14.0.7 , 14.0.7.0(TKHEUXM) My Question or Issue s...
Regular
306 Views
2 replies
0 likes
when i skip a song or when a new song starts on its own, the app crashes and looks like no song is playing, but when i go on the playlist it looks like the list is playing. the pause/play button does not work at that stage. there are no new updates, ...
when i skip a song or when a new song starts on its own, the app crashes and looks like no song is playing, but when i go on the playlist it looks like the list is playing. the pause/play button does...
Moderator
827 Views
3 replies
1 likes
Hi there! So, I want to play a podcast via Spotify on a Google Home mini. I call the URI of the podcast and the podcast plays. So far, so good. After I have finished the episode (the lastest one gets played automatically), I do something else. The ne...
Hi there! So, I want to play a podcast via Spotify on a Google Home mini. I call the URI of the podcast and the podcast plays. So far, so good. After I have finished the episode (the lastest...
Moderator
658 Views
4 replies
0 likes
Plan: PremiumCountry: USA Device: galaxy 8 My Question or Issue So for the last week or so every morning my Spotify has chosen to start playing a random morning playlist around when I wake up. I am not subscribed to any of these and I don't want them...
Plan: Premium Country: USA Device: galaxy 8 My Question or Issue So for the last week or so every morning my Spotify has chosen to start playing a random morning playlist...
Casual Listener
7940 Views
9 replies
6 likes
PlanPremiumCountryUKDevice(Mate 20 Pro)Operating System(Windows 10) My Question or IssueDear Spotify techies - please please please can you get Spotify Connect working with local music files. Apple do it with AirPlay, so why can't you? I really don't...
Plan Premium Country UK Device (Mate 20 Pro) Operating System (Windows 10) My Question or Issue Dear Spotify techies - please please please can you get Spotify Connect working with l...
Not applicable
2584 Views
9 replies
10 likes
