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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106440 Views

26 replies

3 likes

  • 106440 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

215830 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 215830 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

569021 Views

78 replies

3 likes

  • 569021 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

469404 Views

577 replies

40 likes

Account
Free
  • 469404 Views
  • 577 replies
  • 40 likes

Superuser Contribution Synchronise between Android and AAOS

Plan PremiumCountry NetherlandsDevice Google Pixel 7 & Volvo C40Operating System Android 13 (app = 8.8.66.563) & AAOS 11 (app = 4.3.6.0) My Question or Issue (According the relevant App Stores the apps are up-to-date)On the phone app home screen I ha...

Casual Listener

Plan  Premium Country  Netherlands Device  Google Pixel 7 & Volvo C40 Operating System  Android 13 (app = 8.8.66.563) & AAOS 11 (app = 4.3.6.0)   My Question...

Alex

Spotify Legend

1272 Views

6 replies

0 likes

  • 1272 Views
  • 6 replies
  • 0 likes

Superuser Contribution Search menu Feature

PlanPremiumCountryUKDeviceSamsung S10Operating SystemAndroid My Question or Issueis the new search bar seen in the attached image a new experimental feature? I’m not a very big fan of it so far and every other person i have asked has not seen this ye...

Newbie

  Plan Premium Country UK Device Samsung S10 Operating System Android  My Question or Issue is the new search bar seen in the attached image a new experimental feature? I’m not a ...

Alex

Spotify Legend

790 Views

1 replies

0 likes

Content Questions
  • 790 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to login on Android phone

Hello, PlanPremiumCountryGermanyDeviceHuawei P30Operating SystemAndroid My Question or IssueI am unable to login on the Spotify App on my Android phone. Whenever I try to login I get an error message telling me"A problem occurred.Would you like to tr...

Casual Listener

Hello,   Plan Premium Country Germany Device Huawei P30 Operating System Android   My Question or Issue I am unable to login on the Spotify App on my Android phone. Whenever I t...

florabat

Casual Listener

1024 Views

4 replies

0 likes

  • 1024 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android fails to play over bluetooth until other app plays

My Question or IssueI open Spotify in Android, press Play. It starts playing then pauses. I repeat, it pauses. I press play, nothing happens. Repeatedly. I open another app (Voice Recorder, for example), play something. I return to Spotify and press ...

Newbie

My Question or Issue I open Spotify in Android, press Play. It starts playing then pauses. I repeat, it pauses. I press play, nothing happens. Repeatedly. I open another app (Voice Recorder, for exa...

Susan_GP

Moderator

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing randomly in the middle of a song from my library

PlanPremiumCountryCanada DeviceSamsung Galaxy S22 UltraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI pay for premium but dont use it due to music randomly stopping mid song

Visitor

Plan Premium Country Canada   Device Samsung Galaxy S22 Ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I pay for premium but dont use ...

Vasil

Moderator

451 Views

1 replies

1 likes

  • 451 Views
  • 1 replies
  • 1 likes

Solved!! Music stops when a call comes in, even on do not disturb and silent mode. I have a galaxy A5

Plan/PremiumCountryCanadaGalaxy A5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use the music in my massage practice and put my phone to do not disturb and silent mode. Still, calls ring through right in the middle of ...

Casual Listener

Plan /Premium Country Canada Galaxy A5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use the music in my massage practice and put my phone to ...

MarcFowler

Visitor

23211 Views

5 replies

0 likes

  • 23211 Views
  • 5 replies
  • 0 likes

Superuser Contribution Lyrics don't show on the mobile app

PlanFreeCountryRomaniaOperating SystemAndroid 13My IssueI just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular songs too, everything. I've tried uninstalling the app and logging ba...

Casual Listener

Plan Free Country Romania Operating System Android 13 My Issue I just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular song...

Susan_GP

Moderator

815 Views

1 replies

0 likes

  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I stop Spotify changing my phone lockscreen?

PlanFreeCountryUKDeviceMotorola e5Operating SystemAndroid 8.0.0 My Question or IssueWhenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in version of the cover image for the song that is playing. How do I change it s...

Visitor

Plan Free Country UK Device Motorola e5 Operating System Android 8.0.0   My Question or Issue Whenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in v...

AlejaR

Moderator

9111 Views

1 replies

0 likes

  • 9111 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Laggy app since last update

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueSince the most recent update I'm having unusual issues with the Android app. It's very laggy, it frequently says I'm offline even though I'm not, sometimes...

Roadie

Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue Since the most recent update I'm having unusual issues with the Android ap...

AlejaR

Moderator

12327 Views

3 replies

2 likes

  • 12327 Views
  • 3 replies
  • 2 likes

Superuser Contribution Auto offline in mobile network

All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to save my mobile quota for other apps. Why can't the...

Regular

All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to...

Susan_GP

Moderator

1154 Views

3 replies

1 likes

  • 1154 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify keeps closing when playing in the background.

PlanPremiumCountryUSADevice(Samsung Galaxy 22 Ultra)Operating System(Android Oreo) My Question or IssueSpotify keeps stopping whenever it is running in the background or when my phone screen turns off. It's been happening for years and on other phone...

Casual Listener

  Plan Premium Country USA Device (Samsung Galaxy 22 Ultra) Operating System (Android Oreo)   My Question or Issue Spotify keeps stopping whenever it is running in the backg...

Susan_GP

Moderator

4730 Views

4 replies

0 likes

  • 4730 Views
  • 4 replies
  • 0 likes

Solved!! Ford Sync 3 and Spotify

I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the apps, all good. Now, sometimes when I switch the car on, Sp...

Newbie

I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone  (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the ap...

ford4

Newbie

32862 Views

8 replies

1 likes

  • 32862 Views
  • 8 replies
  • 1 likes

Superuser Contribution Shortcuts issue: suggested playlists/artists at top of home page have not changed for over a month

PlanPremiumCountryUnited Kingdom, Czech RepublicDeviceSamsung A40Operating SystemAndroid 11 My Question or IssueMy issue is similar to this one, but I think it has a more specific cause. I was staying at a place with a smart TV recently, and accident...

Regular

Plan Premium Country United Kingdom, Czech Republic Device Samsung A40 Operating System Android 11   My Question or Issue My issue is similar to this one, but I think it has a more spe...

Joan

Moderator

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment successful but didn't get spotify premium

I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but didn't got premium on my account

Visitor

I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but d...

Dian

Spotify Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get Spotify to stop blocking calls

There is no option in my phone to make Spotify stop blocking my calls. I have been on the site here and done many google searches but I have had my limit.I have a Moto G Stylus 2021.I am using ver: 8.7.90.544If I could up load a screen shot here I wo...

Newbie

There is no option in my phone to make Spotify stop blocking my calls. I have been on the site here and done many google searches but I have had my limit. I have a Moto G Stylus 2021. I am using ...

Susan_GP

Moderator

1613 Views

3 replies

0 likes

  • 1613 Views
  • 3 replies
  • 0 likes

Superuser Contribution Galaxy s20 wont log onto Spotify

PlanFree/PremiumCountryUS phone, Italian phone plan DeviceGalazy s20 Operating SystemWhatever is current My Question or IssueHad been using Spotify for a while, both in the US and when we pcsd to Italy. Had no issues. Now all of a sudden when I try t...

Visitor

  Plan Free/Premium Country US phone, Italian phone plan    Device Galazy s20  Operating System Whatever is current   My Question or Issue Had been using Spotify ...

Joan

Moderator

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Contents of the app won't load after being "in the background".

PlanPremiumCountryGermanyDevice Samsung Galaxy Tab S6 LiteOperating SystemAndroid (Android-Version 13) Spotify Version 8.8.64.554 My Question or IssueThe app needs to be closed and reopened to display anything except for a loading screen. This happen...

Regular

Plan Premium Country Germany Device  Samsung Galaxy Tab S6 Lite Operating System Android (Android-Version 13)   Spotify Version 8.8.64.554   My Question or Issue The app ne...

Lyubka

Moderator

2377 Views

13 replies

0 likes

  • 2377 Views
  • 13 replies
  • 0 likes

Superuser Contribution Equalizer stops working when switching apps

Hello, My spotify Equalizer turns off whenever i open a different app. When those apps are closed it turns back on.It makes my ears bleed, any suggestions are appreciated. PlanPremiumCountry Device Nord 2T 5GOperating SystemOxygen13

Casual Listener

Hello,   My spotify Equalizer turns off whenever i open a different app. When those apps are closed it turns back on. It makes my ears bleed, any suggestions are appreciated.    P...

Alex

Spotify Legend

1153 Views

5 replies

0 likes

  • 1153 Views
  • 5 replies
  • 0 likes