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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6264 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Songs crackle when screen goes black

Every time the screen goes black,the song playing crackles,slows down,and sounds awful. This results in having to unlock the screen every few minutes which is annoying AF. Have reset the app, reset phone, deleted cache, allowed full access for the ap...

Casual Listener

Every time the screen goes black,the song playing crackles,slows down,and sounds awful. This results in having to unlock the screen every few minutes which is annoying AF. Have reset the app, reset p...

AlejaR

Moderator

396 Views

3 replies

0 likes

  • 396 Views
  • 3 replies
  • 0 likes

Superuser Contribution Skipping

PlanPremiumCountrySamsung Galaxy S21Operating System(Android My Question or IssueI use this app because it allows me to play my podcasts while offline. I've noticed that it will skip multiple episodes even though they're downloaded. I have to continu...

Casual Listener

Plan Premium Country Samsung Galaxy S21 Operating System (Android   My Question or Issue I use this app because it allows me to play my podcasts while offline. I've noticed that it will ...

AlejaR

Moderator

371 Views

3 replies

0 likes

  • 371 Views
  • 3 replies
  • 0 likes

Superuser Contribution Queue jumps to the beginning of the playlist

When start playing for instance the 5. song of a playlist, the songs 1 - 4 are automatically filled on top of the queue, instead of continuing with the 6. song. Android 12

Regular

When start playing for instance the 5. song of a playlist, the songs 1 - 4 are automatically filled on top of the queue, instead of continuing with the 6. song.   Android 12     &...

MihailY

Moderator

456 Views

1 replies

0 likes

Autofill
queue
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  • 0 likes

Superuser Contribution Android app keeps crashing when I search up Omar Apollo & Samara Joy specifically

Plan Premium Country Canada Device Samsung Galaxy S20 Operating System Android 13 My Question or Issue So I saw that tweet from Barack Obama that listed his favorite music of 2022, and one of those is a song by Omar Apollo. So I search him up, and th...

Regular

Plan Premium Country Canada Device Samsung Galaxy S20 Operating System Android 13   My Question or Issue So I saw that tweet from Barack Obama that listed his favorite music ...

Lyubka

Moderator

3003 Views

25 replies

3 likes

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  • 25 replies
  • 3 likes

Superuser Contribution Android downloading woes, having to click wifi off and on to access folders and playlists, etc

I have an android, and I like to download podcasts while I'm on wifi. My problem is that sometimes it goes great, and sometimes it kind of blocks at some percentage complete (right now it's been at 8% since last night) and then I can be on wifi for h...

Newbie

I have an android, and I like to download podcasts while I'm on wifi. My problem is that sometimes it goes great, and sometimes it kind of blocks at some percentage complete (right now it's been at 8...

MihailY

Moderator

306 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes after login - car headunit

PlanPremiumDeviceAllwinner quad-core t3 k2001 (car headunit)Operating SystemAndroid 9My Question or IssueAfter one of the last updates - roughly a month ago, Spotify began crashing on startup. That is - after operating normally for about a year.If I ...

Casual Listener

Plan Premium Device Allwinner quad-core t3 k2001 (car headunit) Operating System Android 9 My Question or Issue After one of the last updates - roughly a month ago, Spotify began crashing on s...

OscarJAL

Visitor

1399 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution Podcasts, Downloading.

PlanFree/PremiumCountry USA 2022Galaxy note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen attempting to download a podcast, it shows the downloading logo then immediately switches to a white exclamation point.

Newbie

Plan Free/Premium Country USA    2022 Galaxy note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When attempting to download a podcast...

Dian

Spotify Legend

313 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Web Chrome player won't stoo cutting off my music.

PlanPremiumCountryAustraliaPhoneSamsung galaxy s21 ultra Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time i try and use this app, any music i play, plays for a few seconds and gets cut off my web chrome cast.I ha...

Visitor

Plan Premium Country Australia Phone Samsung galaxy s21 ultra  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every time i try and use this a...

Eni

Moderator

284 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Shared tablet for 2 duo users: Login is cumbersome

PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueContext: My parents share a duo premium account. They are using a shared Android tablet in ...

Visitor

Plan Premium Country Germany   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Con...

AlejaR

Moderator

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shown image in the notification center

When I open my notification center I see the image of the song that was last played, not the one I'm listening to, it does that with ads too

Visitor

When I open my notification center I see the image of the song that was last played, not the one I'm listening to, it does that with ads too

Eni

Moderator

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
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Superuser Contribution How do I disable autoplay on other devices?

I'm aware that there should be a setting to disable auto play on both my phone and 'other devices' however I don't seem to have that option in my app. I'm running the latest version 8.7.92.521 on Android 13, is there something I need to do to get thi...

Visitor

I'm aware that there should be a setting to disable auto play on both my phone and 'other devices' however I don't seem to have that option in my app. I'm running the latest version 8.7.92.521 on An...

bdaun

Visitor

4473 Views

4 replies

0 likes

  • 4473 Views
  • 4 replies
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Superuser Contribution The music stops for a few seconds when Up Next appears on the screen

I am using the Spotify app on Android TV and often the music stops for a few seconds when Up Next appears in the upper right corner on the screen.When I cast through Chromecast from my phone, this doesn't happen.The problem appeared since I updated t...

Casual Listener

I am using the Spotify app on Android TV and often the music stops for a few seconds when Up Next appears in the upper right corner on the screen. When I cast through Chromecast from my phone, this ...

jcall88

Newbie

1174 Views

6 replies

0 likes

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Superuser Contribution Try to play my artist's or play list and it keeps cutting to other artist's

Won't play my choices of music. Keeps going to music i would never listen toJust started doing this out of the blue .

Visitor

Won't play my choices of music. Keeps going to music i would never listen to Just started doing this out of the blue .

Vasil

Moderator

238 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Why I still see that I haven't paid????

I already made my payment, but still on the screen of my cell phone it appears that "my student account is paused" but in the app of my matebook it appears that it is not... what happened?

Newbie

I already made my payment, but still on the screen of my cell phone it appears that "my student account is paused" but in the app of my matebook it appears that it is not... what happened?

Yordan

Moderator

249 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Explicit song

I can't play any songs with the letter E next to them anymore even though I have the allows explicit music option ON in the settings

Visitor

I can't play any songs with the letter E next to them anymore even though I have the allows explicit music option ON in the settings

Lyubka

Moderator

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files being erroneously flagged as unplayable

Android latest versionpremium This has been a bad issue for maybe a year now and its getting to the point where I wont be able to keep using spotify.Local files on the device are seemingly randomly flagged as unplayable and then skipped if they come ...

Casual Listener

Android latest version premium   This has been a bad issue for maybe a year now and its getting to the point where I wont be able to keep using spotify. Local files on the device are seeming...

Yordan

Moderator

448 Views

1 replies

0 likes

local files
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Superuser Contribution pourquoi mob spotify bug ?

lorsque que je lance l'appli tout se passe bien puis je passe les musics et celles si restent figé, les paroles ne s'affichent pas et je ne peux pas mettre pause

Visitor

lorsque que je lance l'appli tout se passe bien puis je passe les musics et celles si restent figé, les paroles ne s'affichent pas et je ne peux pas mettre pause

OscarDC

Moderator

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant see filter button in liked songs

PlanPremiumCountryNetherlands DevicePoco X4 Pro 5G Operating SystemAndroid My Question or IssueI cant seem to getting the filter options to show in the liked song parts

Casual Listener

Plan Premium Country Netherlands   Device Poco X4 Pro 5G   Operating System Android   My Question or Issue I cant seem to getting the filter options to show in the liked so...

bowlingboy

Casual Listener

479 Views

2 replies

0 likes

  • 479 Views
  • 2 replies
  • 0 likes