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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5343 Views

0 replies

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Superuser Contribution Spotify App WILL NOT open on Android 13 (until I reboot each time)

PlanPremiumCountryCanadaDevice(Samsung Galaxy Note20 Ultra)Operating System(Android 13) My Question or Issue This issue started about 1 or 2 weeks ago. After a period of time goes by where I have not used the Spotify app (think like going to sleep th...

Casual Listener

  Plan Premium Country Canada Device (Samsung Galaxy Note20 Ultra) Operating System (Android 13)  My Question or Issue   This issue started about 1 or 2 weeks ago. After...

Lyubka

Moderator

1090 Views

2 replies

0 likes

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Superuser Contribution Keeps pausing on all devices

PlanPremiumCountryUKDeviceGoogle Pixel/HP laptop/DELL laptopOperating SystemAndroid 13/Windows 10 My Question or IssueNo matter which device I try to play from, since last night Spotify has been pausing every few seconds and not restarting. I've trie...

Newbie

Plan Premium Country UK Device Google Pixel/HP laptop/DELL laptop Operating System Android 13/Windows 10   My Question or Issue No matter which device I try to play from, since last ni...

Lyubka

Moderator

449 Views

1 replies

0 likes

pausing
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Superuser Contribution Spofity not working offline

PlanPremium DuoCountryCanadaDeviceSamsung Galaxy s9 My Question or IssueMy spofity doesn't work offline. I downloaded 2 playlists which don't work offline, I tried deleting spofity then downloading it again and it still didn't work.

Newbie

Plan Premium Duo Country Canada Device Samsung Galaxy s9   My Question or Issue My spofity doesn't work offline. I downloaded 2 playlists which don't work offline, I tried deleting spofi...

Dian

Spotify Legend

550 Views

1 replies

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Sound quality does not change when attempting to change it

PlanPremiumCountryUSADeviceSamsung Galaxy 21+ 5GOperating SystemAndroid Version 13 My Question or IssueI'm pretty good at discerning differences in bit rates. The sound quality does not change when attempting to toggle the setting in streaming, downl...

Newbie

Plan Premium Country USA Device Samsung Galaxy 21+ 5G Operating System Android Version 13   My Question or Issue I'm pretty good at discerning differences in bit rates. The sound quali...

243 Views

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Solved!!Superuser Contribution [Android] Force System Seevice

First off, THIS IS NOT SPAM and I AM NOT SPAMMING, I AM ADDING AN IDEA, please stop deleting or I will add this every day or do you want me to speek like cave man keep on platform? Now, to keep this short and down to a literal bare minimum so this is...

Regular

First off, THIS IS NOT SPAM and I AM NOT SPAMMING, I AM ADDING AN IDEA, please stop deleting or I will add this every day or do you want me to speek like cave man keep on platform?   Now, to k...

FenrirWolff

Regular

824 Views

4 replies

0 likes

Android
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Wear OS Default Playback Device?

PlanPremiumCountryUSADeviceGalaxy Watch 4 Bluetooth + Galaxy S20 PhoneOperating SystemWear OS 3 My Question or IssueIs there a way to set the default playback device on Spotify Wear OS app? I mostly use the watch app outputting to my stereo which wor...

Newbie

Plan Premium Country USA Device Galaxy Watch 4 Bluetooth + Galaxy S20 Phone Operating System Wear OS 3   My Question or Issue Is there a way to set the default playback device on Spoti...

424 Views

0 replies

1 likes

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Solved!!Superuser Contribution No me aparece disponible mi música descargada

Hola, cuento con el plan premium pero me aparece como nos disponible mi música descargada ya reinstalé la app, ya borre la memoria cache, ya cerré sesión pero no me da solución.

Casual Listener

Hola, cuento con el plan premium pero me aparece como nos disponible mi música descargada ya reinstalé la app, ya borre la memoria cache, ya cerré sesión pero no me da solución.

Fzappa

Casual Listener

800 Views

8 replies

1 likes

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Superuser Contribution Can't search on Android TV when physical keyboard is connected

PlanPremiumCountryUK DeviceSharp Android TVOperating SystemAndroid 10 My Question or IssueWhen a physical keyboard is plugged in (I have a Logitech K400+ with a proprietary USB dongle, not Bluetooth), the TV doesn't show the on-screen keyboard. That'...

Casual Listener

Plan Premium Country UK   Device Sharp Android TV Operating System Android 10   My Question or Issue When a physical keyboard is plugged in (I have a Logitech K400+ with a propri...

Lyubka

Moderator

544 Views

1 replies

0 likes

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Superuser Contribution Can't control desktop version, but can control web version

PlanPremiumCountryIndiaDeviceOnePlus 7t proOperating SystemWindows 11 My Question or IssueI can't remote control the desktop version of Spotify, it doesn't show up in the list..but when I open Spotify in web player, I can remote control it using Andr...

Music Fan

  Plan Premium Country India Device OnePlus 7t pro Operating System Windows 11   My Question or Issue I can't remote control the desktop version of Spotify, it doesn't show up in...

Nishant24

Music Fan

1336 Views

11 replies

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Superuser Contribution how to add all songs from another playlist to my liked songs

I am trying to transport my playlist of thousands of songs gathered over many years into my 'liked songs' playlist so that i can use the select for genre function. Preferably without having to go through individually and 'like' them!

Visitor

I am trying to transport my playlist of thousands of songs gathered over many years into my 'liked songs' playlist so that i can use the select for genre function. Preferably without having to go thr...

sheplants

Visitor

671 Views

2 replies

0 likes

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Superuser Contribution pausas

Estoy escuchando música y de repente se pone en pausa y cuando le pongo de nuevo play se pone desde el inicio la canción

Visitor

Estoy escuchando música y de repente se pone en pausa y cuando le pongo de nuevo play se pone desde el inicio la canción     

Eni

Moderator

339 Views

1 replies

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Superuser Contribution Cannot scroll down to see all podcasts when trying to turn on notifications

This is very annoying and I can't turn on notifications for podcasts from settings. I have to manually and individually turn them on for each. Galaxy M21, A51. Android 12 OneUI 4.8.7.98.56 (Spotify for Android)

Spotify Star

This is very annoying and I can't turn on notifications for podcasts from settings. I have to manually and individually turn them on for each.   Galaxy M21, A51. Android 12 OneUI 4. 8.7.98.56...

AlejaR

Moderator

928 Views

7 replies

0 likes

Android
Podcasts
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Superuser Contribution [Localization] Russian localization issue

PlanFree & PremiumCountryRussiaDeviceAll devicesOperating SystemAll operation systems My Question or IssueThere is a wrong russian translation on "Unsubscribe" button. Currenlty it says "Подписка" when you are subscribed and "Подписаться" when you ar...

Newbie

Plan Free & Premium Country Russia Device All devices Operating System All operation systems   My Question or Issue There is a wrong russian translation on "Unsubscribe" button. Cu...

MihailY

Moderator

1178 Views

1 replies

0 likes

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Superuser Contribution How do I remove a disliked playlist from my home page?

I accidentally played a playlist while I was in the car several days ago and it has been on my "good morning" view ever since. When I'm in the car, it takes one of the spaces of the auto-mode list it shows. This is incredibly annoying. It's a terribl...

Visitor

I accidentally played a playlist while I was in the car several days ago and it has been on my "good morning" view ever since. When I'm in the car, it takes one of the spaces of the auto-mode list it...

Alex

Spotify Legend

328 Views

1 replies

0 likes

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Superuser Contribution My Spotify isn't loading anything

I've tried deleting it , clearing the cache, clearing up space and shutting off my phone. I'm sure that my phone's up to date as far as updates go. I don't know what to do. This started yesterday.

Visitor

I've tried deleting it , clearing the cache, clearing up space and shutting off my phone. I'm sure that my phone's up to date as far as updates go. I don't know what to do. This started yesterday.

Vasil

Moderator

335 Views

1 replies

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Superuser Contribution I can't see songteksts

I use a Samsung Galaxy tablet. (Maybe this will help) And I don't see songteksts or button for songteksts

Visitor

I use a Samsung Galaxy tablet. (Maybe this will help) And I don't see songteksts or button for songteksts

MihailY

Moderator

252 Views

1 replies

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Superuser Contribution Spotify invasively starts playing on my phone when stopped on a Google Nest

If Spotify is playing on a Google Nest on my phone, and is prompted to stop (i.e., Hey Google, stop Spotify), it will automatically start playing on my phone... at whatever volume my phone was previously at. This can be incredibly annoying if someone...

Newbie

If Spotify is playing on a Google Nest on my phone, and is prompted to stop (i.e., Hey Google, stop Spotify), it will automatically start playing on my phone... at whatever volume my phone was previo...

Alex

Spotify Legend

914 Views

1 replies

0 likes

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