Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1018 Views
  • 0 replies
  • 4 likes

Superuser Contribution Battery drain Sony Xperia 5 iv

With no clear reason Spotify drains over 70% of my battery within work day. My phone is new and I'm not an idiot with tech so basic "reboot and reinstall" stuff has been done and problem prevails

  • Visitor
  • With no clear reason Spotify drains over 70% of my battery within work day. My phone is new and I'm not an idiot with tech so basic "reboot and reinstall" stuff has been done and problem prevails
  • AlejaR
  • Moderator
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop playing/dislike button missing for radio play

As per title. The dislike button for radio mixes is missing i.e. the category where I need it most. I'm using the latest version of Spotify for Android.

  • Regular
  • As per title. The dislike button for radio mixes is missing i.e. the category where I need it most. I'm using the latest version of Spotify for Android.
  • Joan
  • Moderator
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bugs in Android app & Chromecast app

PlanFreeCountryUSADevice1st device - Chromecast (latest version for ANDROID TV) 2nd device - Lenovo Android tablet with Android 12Operating SystemAndroid 12 on both devices My Question or IssueI have 2 separate bugs to report. The first is with Spoti...

  • Gig Goer
  • Plan Free Country USA Device 1st device - Chromecast (latest version for ANDROID TV)  2nd device - Lenovo Android tablet with Android 12 Operating System Android 12 on both devices &nbs...
  • Susan_GP
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't play some songs on Sonos One

I happen to mainly use Spotify Premium on Android, but the same problem happens if I use the Desktop app. I can usually connect to my Sonos One speakers without a problem. But when connected there are some songs that I can't play. When I tap them, no...

  • Visitor
  • I happen to mainly use Spotify Premium on Android, but the same problem happens if I use the Desktop app.   I can usually connect to my Sonos One speakers without a problem. But when connected...
  • Joan
  • Moderator
  • 1705 Views
  • 4 replies
  • 5 likes
  • 1705 Views
  • 4 replies
  • 5 likes

Superuser Contribution My spotify keeps connecting to a different phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist won't shuffle

PlanPremiumCountry DeviceGalaxy S22Operating SystemAndroid My Question or IssueI made a new playlist and when I click the SHUFFLE icon, a window pops up and says "You've discovered a Premium Feature" and then goes away. It will not let me turn on shu...

  • Regular
  • Plan Premium Country   Device Galaxy S22 Operating System Android   My Question or Issue I made a new playlist and when I click the SHUFFLE icon, a window pops up and says "You've...
  • Susan_GP
  • Moderator
  • 356 Views
  • 3 replies
  • 0 likes
  • shuffle
  • 356 Views
  • 3 replies
  • 0 likes

Superuser Contribution Still happening in 2023 - Downloaded songs move back to Local Drive unexpectedly

PlanPremiumCountryUSDeviceSamsung Note 20 UltraOperating SystemAndroid 12 My Question or IssueI have seen MULTIPLE threads on this but it never seems resolved, what is going on Spotify? Basically I have about 10gig of downloaded songs. I set to my SD...

  • Music Fan
  • Plan Premium Country US Device Samsung Note 20 Ultra Operating System Android 12   My Question or Issue I have seen MULTIPLE threads on this but it never seems resolved, what is going ...
  • Roachforlife
  • Music Fan
  • 1410 Views
  • 2 replies
  • 2 likes
  • 1410 Views
  • 2 replies
  • 2 likes

Superuser Contribution Letras de las canciones no funcionan en mi cuenta

PlanPremiumCountryUruguayDeviceXiaomi redmi note 8 proOperating SystemAndroid 10 My Question or IssuePlanPrimaPaisUruguayDispositivoXiaomi redmi note 8 proSistema operativoAndroid 10 Mi pregunta o problemaLas letras de las canciones no aparecen en mi...

  • Casual Listener
  • Plan Premium Country Uruguay Device Xiaomi redmi note 8 pro Operating System Android 10   My Question or Issue Plan Prima Pais Uruguay Dispositivo Xiaomi redmi note 8 pro Sistema...
  • Cultro1
  • Visitor
  • 164135 Views
  • 76 replies
  • 64 likes
  • 164135 Views
  • 76 replies
  • 64 likes

Superuser Contribution Spotify has stopped connecting to the chromecast mibox. everything worked before that

PlanPremiumCountry Belarus Devicemiboxs, lenovo tab10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify has stopped connecting to the chromecast mibox. everything worked before that

  • Casual Listener
  •   Plan Premium Country Belarus    Device miboxs, lenovo tab10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue Spotify has s...
  • OscarDC
  • Moderator
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bug: Smart Shuffle to normal play

Plan: PremiumOS: Android My Issue:Currently, the playing order is Normal > Shuffle > Smart Shuffle. Whenever I shift from shuffle to normal, it will NOT play the follow-up song according to the sorting settings (e.g., "recently added"). Instead, the ...

  • Regular
  •   Plan: Premium OS: Android     My Issue: Currently, the playing order is Normal > Shuffle > Smart Shuffle. Whenever I shift from shuffle to normal, it will NOT play t...
  • McvW
  • Regular
  • 770 Views
  • 6 replies
  • 0 likes
  • 770 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution "Clacking" Unknown unwanted sounds on soft solo piano songs. Multiple platforms, multiple artists.

PlanFree/PremiumCountryUSADeviceSamsung S7+ Tablet, S21 phone, Bose surround speakers, Toyota Prius speakers, Onkyo receiver, Pioneer speakers (from the 1980's), Sennheizer headphonesOperating System. Windows 10, Android 10-12My Question or IssueI he...

  • Casual Listener
  • Plan Free/Premium Country USA Device Samsung S7+ Tablet, S21 phone, Bose surround speakers, Toyota Prius speakers, Onkyo receiver, Pioneer speakers (from the 1980's), Sennheizer headphones Oper...
  • Yan98765
  • Casual Listener
  • 3173 Views
  • 11 replies
  • 4 likes
  • 3173 Views
  • 11 replies
  • 4 likes

Android Auto voice commands

Is there a list for Spotify voice commands for Android Auto? I know I can voice search for songs, but album search is spotty and playlist search doesn't work at all.What's odd is that I have an Amazon Echo and voice search for playlist and album work...

  • Roadie
  • Is there a list for Spotify voice commands for Android Auto? I know I can voice search for songs, but album search is spotty and playlist search doesn't work at all. What's odd is that I have an A...
  • Friek
  • Casual Listener
  • 3068 Views
  • 2 replies
  • 27 likes
  • android auto
    voice commands
  • 3068 Views
  • 2 replies
  • 27 likes

Superuser Contribution Why certain songs only play from playlists

PlanFree/PremiumCountryUnited States DeviceMoto G Play Operating System My Question or IssueWhy is it that some songs only play from Spotify made playlists

  • Casual Listener
  •   Plan Free/Premium Country United States  Device Moto G Play  Operating System     My Question or Issue Why is it that some songs only play from Spotify made play...
  • Joan
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stops playing

PlanPremiumCountryUkDeviceSamsung a51Operating System My Question or IssueWhenever i try to listen to music whilst on another app it stops playing after like 30 seconds and I've checked all the permissions and it keeps happening and I dont know ehat ...

  • Visitor
  • Plan Premium Country Uk Device Samsung a51 Operating System     My Question or Issue Whenever i try to listen to music whilst on another app it stops playing after like 30 seconds...
  • Alex
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO FUNCIONAN LAS LETRAS EN SPOTIFY!!!

PlanPremiumCountryColombia Device(HP and moto g9 play and Huawei)Operating System(windows 10 home, android 10, android 5.) My Question or Issue:BUENAS TARDES.QUISIERA PEDIR UN CORDIAL SALUDO A TODA LA COMUNIDAD DE SPOTIFY Y SUS CREADORES EN MÚSICA Y ...

  • Casual Listener
  • Plan Premium Country Colombia  Device (HP and moto g9 play and Huawei) Operating System (windows 10 home, android 10, android 5.)   My Question or Issue: BUENAS TARDES. QUISIERA ...
  • CelinaToscano28
  • Visitor
  • 28588 Views
  • 12 replies
  • 5 likes
  • 28588 Views
  • 12 replies
  • 5 likes

Superuser Contribution Porque no se actualiza Nuevos lanzamientos y albumes

Estas semanas me e dado cuenta que no se actualiza esa categoría que muestra los nuevos lanzamientos y álbumes nuevos que van agregando. Ya que en el spotify de un compañero si se le actualiza en el mio no. Ya e intentado desinstalarlo y volverlo a i...

  • Regular
  • Estas semanas me e dado cuenta que no se actualiza esa categoría que muestra los nuevos lanzamientos y álbumes nuevos que van agregando. Ya que en el spotify de un compañero si se le actualiza en el ...
  • gaboyx
  • Visitor
  • 2728 Views
  • 14 replies
  • 0 likes
  • bug
    NEW ALBUMS
    Nuevos lanzamientos
    problem
  • 2728 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Complicated android app login issue

PlanPremiumCountryUSDeviceTCL 20sOperating SystemAndroid 11 My Question or IssueEvery time I've logged into the app on my phone, it somehow didn't log in but also did. I can see my dashboard and my username, but all of my playlists, saved songs, even...

  • Casual Listener
  • Plan Premium Country US Device TCL 20s Operating System Android 11   My Question or Issue Every time I've logged into the app on my phone, it somehow didn't log in but also did. I can ...
  • Alex
  • Spotify Legend
  • 1004 Views
  • 5 replies
  • 0 likes
  • "android"
    App Help
    Login problems android
  • 1004 Views
  • 5 replies
  • 0 likes

Superuser Contribution The back button is bugged when wanting to replay a song without it finishing.

PlanPremiumDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueWhen wanting to listen to a song again from the start before the song has ended, if you hit back and do this about 3-6 times (maybe more, maybe less, it is random). The...

  • Music Fan
  • Plan Premium Device Samsung Galaxy Note 8 Operating System Android    My Question or Issue When wanting to listen to a song again from the start before the song has ended, if you hi...
  • Ruchi17
  • Newbie
  • 3111 Views
  • 6 replies
  • 0 likes
  • 3111 Views
  • 6 replies
  • 0 likes