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Topics with Label: Connectivity

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5849 Views

0 replies

7 likes

  • 5849 Views
  • 0 replies
  • 7 likes

Can't play this right now - multiple devices

Premium user here and I keep getting connectivity issues. All devices are online via Alexa, Sonos and Google Home accounts and I can play Spotify through these apps. Tried resetting the connections, resetting the Internet, but it's driving me crazy t...

Visitor

Premium user here and I keep getting connectivity issues. All devices are online via Alexa, Sonos and Google Home accounts and I can play Spotify through these apps. Tried resetting the c...

426 Views

0 replies

1 likes

Connectivity
devices
Streaming Issue
  • 426 Views
  • 0 replies
  • 1 likes

Spotify Unable to Struggles to Connect to Network after the last update

PlanPremiumCountry AustraliaDeviceLG v30+ LG-H930DSOperating SystemAndroid 8.0.0 My Question or Issue Since the latest Spotify update 8.4.77.779 my spotify app is sturggling to connect to mobile network of Wi-Fi.Try to search for music mostly times o...

Casual Listener

...20 songs left after 3 days of trying to download.   I have great connectivity on both 4G and WiFi (cable) networks.   I have restarted my phone, reinstalled the app and nothing helped. I...

atolo20

Casual Listener

748 Views

3 replies

0 likes

Connectivity
need help
Spotify
  • 748 Views
  • 3 replies
  • 0 likes

"Go online to see menu"

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstalled Spotify, and all my software/firmware is up to d...

Newbie

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstall...

Mabrooke

Regular

15222 Views

38 replies

33 likes

Connectivity
  • 15222 Views
  • 38 replies
  • 33 likes

THESE CONNECTION ISSUES, ARE YOU SERIOUS???

I'm seriously fed up with the absolutely ridiculous login times. I've tried every single troubleshooting guide in this forum and beyond to fix the problem, but without success. I've even gone as far as replacing my Note4 with an S7 Edge and a brand n...

Visitor

I'm seriously fed up with the absolutely ridiculous login times. I've tried every single troubleshooting guide in this forum and beyond to fix the problem, but without success. I've even gone as far ...

Joe

Community Legend

582 Views

1 replies

0 likes

Connectivity
Login Errors
Login problems android
login time
  • 582 Views
  • 1 replies
  • 0 likes