Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Gig Goer
237191 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanFreeCountryItalyDeviceSony Xperia XA2Operating SystemAndroid 9 My Question or IssueI'm trying to log into the Spotify web player (open.spotify.com) from the Microsoft Edge browser app on my phone. The first time I tried, I was presented with the ...
Visitor
Plan Free Country Italy Device Sony Xperia XA2 Operating System Android 9 My Question or Issue I'm trying to log into the Spotify web player (open.spotify.com) from the Microsoft Edg...
user-removed
Not applicable
3236 Views
4 replies
0 likes
Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming its an update. For as long as i can remember its bee...
Newbie
Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming i...
Daniel
Community Legend
1882 Views
1 replies
0 likes
When I'm playing my playlist or the artist radio, the first song will play fine..but when the next song comes up, it will "play", except there is no sound! I have to stop and start the song again, then it works fine..until the next song. Has this hap...
Newbie
When I'm playing my playlist or the artist radio, the first song will play fine..but when the next song comes up, it will "play", except there is no sound! I have to stop and start the song again, th...
Jclark840
Casual Listener
3759 Views
8 replies
4 likes
Hello, I've tried to order my playlist into folders in the webplayer.Due to a buggy drag'n'drop functionality the folders don't get displayed anymore and my spotify App on android crash on load.I'm currently using an Z3c with Android 5.1.1. Please mo...
Newbie
Hello, I've tried to order my playlist into folders in the webplayer. Due to a buggy drag'n'drop functionality the folders don't get displayed anymore and my spotify App on android crash on...
477 Views
0 replies
0 likes