Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
196380 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Hi,I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and my phone memory is full with 6 album.I hope that you...
Casual Listener
Hi, I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone a...
Jon_UK
Roadie
1060 Views
3 replies
1 likes
Hi All, I have bought a new SD-card so I can store all my Spotify music on it. I deleted tthe cache and data of my account and logged in again. Nevertheless, Sportif starts syncing directly and stores all data on my phone instead of the external SD-c...
Casual Listener
...yncing directly and stores all data on my phone instead of the external SD-card. I did not even checked the option to make music offline available. Am I doing something wrong? I am currently using t...
avdmeij
Newbie
1041 Views
3 replies
0 likes
Hi! I've a Galaxy Note 8. On my device I've 7 GB (!) free space. On my SD card 47 GB (!!). And Spotify is telling me, there is not enough free space. Also I'm not able to tell Spotify to use my external SD card. A previous version supported this. I a...
Roadie
...lso I'm not able to tell Spotify to use my external SD card. A previous version supported this. I already removed all files and reinstaleld spotify: But it does not help. I've 1.0.0.82 using A...
mdantasf
Casual Listener
1111 Views
2 replies
0 likes