Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
196221 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryUSDeviceSamsung Galaxy phone and tabletOperating System My Question or IssueTransitions are not saving in Edit Playlist mode. The transitions will not save until you save the entire edit. If you update a transition while in edit mod...
Music Fan
Plan Premium Country US Device Samsung Galaxy phone and tablet Operating System My Question or Issue Transitions are not saving in Edit Playlist mode. The transitions will not save un...
Ivelina
Moderator
101 Views
2 replies
0 likes
Plan: PremiumCountry: PolandDevice: Google Pixel 10Operating System: Android 16My Question or IssueHi Spotify Team and Community,I'm having a UI/layout bug in the Spotify app on Android.In the main Search tab (magnifying glass icon at the bottom), th...
Casual Listener
Plan: Premium Country: Poland Device: Google Pixel 10 Operating System: Android 16 My Question or Issue Hi Spotify Team and Community, I'm having a UI/layout bug in the Spotify app on A...
harrydevereux
Casual Listener
791 Views
6 replies
1 likes
I have a pretty good Canton sound system in my Skoda Superb. While I'm in park position, and listening to songs via Spotify (Android Auto), the volume (set to 20%) is very loud, very good quality, full bass and so on. If I then start driving, I need ...
Regular
I have a pretty good Canton sound system in my Skoda Superb. While I'm in park position, and listening to songs via Spotify (Android Auto), the volume (set to 20%) is very loud, very good quality, fu...
Joan
Moderator
613 Views
3 replies
1 likes
PlanPremiumCountryTürkiyeDeviceSamsung Galaxy S24 PlusOperating SystemAndroid 16My Question or IssueI have noticed a UI glitch when switching the app to Offline Mode. Instead of displaying the standard "Offline Mode" label on the bottom playback bar,...
Casual Listener
Plan Premium Country Türkiye Device Samsung Galaxy S24 Plus Operating System Android 16 My Question or Issue I have noticed a UI glitch when switching the app to Offline Mode. Instead of dis...
Joan
Moderator
164 Views
3 replies
0 likes
Plan Free/Premium Country Usa Device Samsung s25 Operating System Android My Question or Issue When playing a podcast, I was trying to highlight and copy a subtitle in a podcast. It crashed the whole app. Easily repeatable.
Casual Listener
Plan Free/Premium Country Usa Device Samsung s25 Operating System Android My Question or Issue When playing a podcast, I was trying to highlight and copy a s...
Maria
Moderator
1528 Views
14 replies
1 likes
PlanPremium DeviceSamsung S24+ My Question or IssueOnce again, the absolutely terrible Spotify app has another issue. Trying to download a playlist of my local files from my PC (which has worked for years) no longer downloads on my Android device. I ...
Music Fan
Plan Premium Device Samsung S24+ My Question or Issue Once again, the absolutely terrible Spotify app has another issue. Trying to download a playlist of my local files from my P...
saucyross
Music Fan
1440 Views
2 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy s23 UltraOperating SystemAndroid 15 My Question or IssueI can't edit song positions on my phone anymore. Clicking edit doesnt let me move around my songs at all.
Casual Listener
Plan Premium Country Norway Device Samsung Galaxy s23 Ultra Operating System Android 15 My Question or Issue I can't edit song positions on my phone anymore. Clicking edit doesnt let...
Billy-J
Spotify Star
514 Views
1 replies
0 likes
Hi Spotify Team,I'm writing to report an issue I've consistently encountered when using AI DJ mode. While I appreciate the recent addition of the ability to queue tracks within this mode (it's a fantastic feature!), there seems to be a bug that cause...
Regular
...fantastic feature!), there seems to be a bug that causes unexpected behavior after a queued track finishes playing. The problem occurs when I queue a podcast episode or a local track stored on my d...
MihailY
Moderator
1044 Views
1 replies
0 likes
Device Samsung Galaxy 9 tab A9Operating System Android 14My Question or Issue I use my tablet wall mounted in Landscape view. The Spotify app currectly aligns itself. But the 'send to speaker' interface comes up in portrait view and does not realign.
Regular
Device Samsung Galaxy 9 tab A9 Operating System Android 14 My Question or Issue I use my tablet wall mounted in Landscape view. The Spotify app currectly aligns itself. &nb...
Novy
Moderator
476 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceOne Plus 10 ProOperating SystemOxygenOS 13.0Spotify Versionv8.8.64.554 My Question or IssueWhile playing from a playlist, I can no longer remove a song from the playlist. This should be possible both by the Kebab menu (three...
Casual Listener
...ut not the song's position in the playlist. This has been working fine up until the latest version (08/22/2023) so I suspect it's an unintended bug.
Yordan
Moderator
3806 Views
6 replies
0 likes
PlanPremiumCountryUSA DeviceGoogle Pixel pro 8Operating SystemAndroid 14 (August 5 2024 update) My Question or IssueSince I updated Spotify to the most current version in the Google play store to "8.9.68.456" it's been a buggy laggy mess to use daily...
Regular
...n the Google play store to "8.9.68.456" it's been a buggy laggy mess to use daily. Everything basic you do such as going to albums, searching for artists, and just going to the home screen i...
scrollbard
Newbie
3419 Views
3 replies
1 likes
PlanFree CountryUK DeviceSamsung Galaxy S9+ My Question or IssueI went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local files weren't showing up! I went to an individual song and it said it was in the play...
Regular
...ave discovered a premium feature!". The only thing it will let me play is stuff in my saved/downloaded episodes thing. I figure its a bug, but I have restarted my phone multiple times and it d...
moon_11
Regular
967 Views
3 replies
1 likes
PlanPremiumCountrySwedenDevicePolestar 2Operating SystemAAOS My Question or IssueWhen I use the +10/-10 second buttons the touches can reach the not-visible progress bar which is hidden behind the +/-10 seconds gui element. Either if I repeatedly fas...
Casual Listener
Plan Premium Country Sweden Device Polestar 2 Operating System AAOS My Question or Issue When I use the +10/-10 second buttons the touches can reach the not-visible progress bar whic...
mtroback
Casual Listener
1098 Views
6 replies
0 likes
PlanPremiumCountryUKDeviceNothing Phone 2Operating SystemAndroid 14My Question or Issue(On Spotify version 8.9.52.552, if it helps, sorry if this is the wrong place to post)Hi there,I've just noticed a small bug when the app is re-opened (not after b...
Newbie
...ost) Hi there, I've just noticed a small bug when the app is re-opened (not after being fully closed, just minimised). When I select a genre filter in my liked songs, then "remove" the filter, and m...
OscarDC
Moderator
821 Views
1 replies
0 likes
Plan PremiumCountry UK DeviceGalaxy Watch 4Operating SystemWear OS My Question or Issue Over the last few days the Spotify app keeps on clearing my playlists of all its downloaded offline tracks. I then have to redownload all over again only for the ...
Regular
...roblem still persists. It has basically become unusable in offline mode. It has to be said that Spotify can be very buggy on the Galaxy watch which is disappointing and at times f...
Shagwuf
Visitor
2281 Views
6 replies
2 likes
PlanPremiumCountryUk DeviceSamsung Galaxy A325GOperating SystemAndroid latest My Question or IssueRepro steps:1. Navigate to search2. Type an item and use the suggested search terms e.g. type "People you" and "People You Know" will be suggested as a ...
Regular
Plan Premium Country Uk Device Samsung Galaxy A325G Operating System Android latest My Question or Issue Repro steps: 1. Navigate to search 2. Type an item and use th...
primalcharlie
Regular
667 Views
2 replies
0 likes
See screenshots. This Album has 2 colons in the album name. The content to the left of them gets truncated in the featured panel on the home view. PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S10 Operating System(Android 12)
Casual Listener
See screenshots. This Album has 2 colons in the album name. The content to the left of them gets truncated in the featured panel on the home view. Plan Premium Country United King...
magma4
Casual Listener
604 Views
2 replies
0 likes
PlanPremiumCountryFranceVersion8.8.88.397DeviceAndroid Pixel 4aOperating SystemAndroid 13 My Question or IssueFor a few weeks now I had trouble scrolling Podcast episode list page. This morning I investigated a little bit more and realized that there...
Newbie
Plan Premium Country France Version 8.8.88.397 Device Android Pixel 4a Operating System Android 13 My Question or Issue For a few weeks now I had trouble scrolling Podcast episode ...
545 Views
0 replies
0 likes
PlanPremiumCountryDenmarkDeviceOnePlus 3TOperating SystemAndroid 8.0 My Question or IssueApproximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume up/down works, but Play, Pause, and Skip does not work anymore. Logging out...
Casual Listener
...ime. Mening: Log out, login, skip one song (or pause/play), couple of seconds later the app crashes.... Searching the forum just shows me that this is a repeating bug, please make it a...
Azazel2205
Casual Listener
11350 Views
5 replies
2 likes
https://open.spotify.com/album/12ITA9gL54QeKwshpS7QPG?si=dVPoXgpZRI686ol3bKMqzgPlan PremiumCountry Germany Device OnePlus 6, Lenovo tab4 8 plusOperating System Android 9 & 8 Besides of listening to music I also do enjoy listening to audio books on Sp...
Casual Listener
...nd the album itself is already completely downloaded for offline use. This bug is really annoying.
Impatient-Emu
Newbie
5231 Views
9 replies
2 likes