Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
easy_iice
Casual Listener
201403 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryUnited States Device(S8+)Operating SystemAndroid My Question or IssueSo whenever I go to voice search with spotify it just restarts the app basically, the logo comes up and it takes me back to the start screen. I wasn't having this ...
Newbie
Plan Premium Country United States Device (S8+) Operating System Android My Question or Issue So whenever I go to voice search with spotify it just restarts the app basic...
777 Views
0 replies
5 likes
PlanPremiumCountry Canada Device(iPhone 7, galaxy s8+) My Question or IssueWhen I try to search or browse, Spotify hangs and times out The error says I am not connected to the Internet but I am. Usually this happens whenever I leave the app and retur...
Newbie
Plan Premium Country Canada Device (iPhone 7, galaxy s8+) My Question or Issue When I try to search or browse, Spotify hangs and times out The error says I am not con...
1145 Views
0 replies
2 likes
On my previous phone, I did not have this issue. But when I got my new phone the search history got messed up. I can only search for ten things and if I search for an eleventh thing the item on the bottom gets removed.
Newbie
On my previous phone, I did not have this issue. But when I got my new phone the search history got messed up. I can only search for ten things and if I search for an eleventh thing the ite...
887 Views
0 replies
0 likes
Many updates ago, there was the ability for spotify to have full screen/lock screen artwork. You would shut off the screen, then wake it back up, and you'd see the entire acreen taken up by the current song you're listening to.Is there a way, on the ...
Gig Goer
Many updates ago, there was the ability for spotify to have full screen/lock screen artwork. You would shut off the screen, then wake it back up, and you'd see the entire acreen taken up by the curre...
1707 Views
0 replies
1 likes