Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
My plan is the coolest.I'm on premium.Android, SA71.Brazil. Whenever I try to share a song, a gray card starts loading and it keeps loading until it fails. A circular white arrow appears, so I can retry it, but I can't click on the options right belo...
Casual Listener
My plan is the coolest. I'm on premium. Android, SA71. Brazil. Whenever I try to share a song, a gray card starts loading and it keeps loading until it fails. A circular white arr...
ertekcansu
Newbie
1427 Views
7 replies
3 likes
PlanPremiumCountryItalyDeviceHuawei P10 liteOperating SystemAndroid My Question or IssueI cannot share Spotify Music on Instagram. When I press the "share on instagram" option, instagram shows me this screen:
Casual Listener
Plan Premium Country Italy Device Huawei P10 lite Operating System Android My Question or Issue I cannot share Spotify Music on Instagram. When I press the "share on in...
Emilia_8
Community Legend
2114 Views
5 replies
9 likes
PlanPremiumCountry MéxicoDeviceMotoG 6PlayOperating SystemAndroid Oreo 8.0.0 My Question or Issue Everytime I press the share option the app crash.
Newbie
Plan Premium Country México Device MotoG 6Play Operating System Android Oreo 8.0.0 My Question or Issue Everytime I press the share option the app crash.
youngchaoos
Newbie
1658 Views
5 replies
0 likes