Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
192916 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Dear Spotify,I would like to declaire a complaint considering mainly Spotify for Android.At first, to give a clear understanding, I enumerate the main details:Device: Samsung S8 (SM-950F, basically European model)Android Version: 9.0 PieSpotify appli...
Regular
Dear Spotify, I would like to declaire a complaint considering mainly Spotify for Android. At first, to give a clear understanding, I enumerate the main details: Device: Samsung S8 (SM-950F, basic...
500 Views
0 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S10eOperating SystemAndroid 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020. My Question or IssueNoticed a battery drain from last Spotify update 23 June...
Regular
Plan Premium Country The Netherlands Device Samsung Galaxy S10e Operating System Android 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020. My...
space_listener
Casual Listener
1832 Views
4 replies
1 likes
PlanPremiumCountrySwedenDeviceOneplus 7 ProOperating SystemAndroid 9 My Question or IssueMassive battery drain the last two days without even using the app. Even set optimize battery for Spotify in battery management in Android settings.
Newbie
Plan Premium Country Sweden Device Oneplus 7 Pro Operating System Android 9 My Question or Issue Massive battery drain the last two days without even using the app. Even set optimize...
Peter
Spotify Legend
1771 Views
1 replies
0 likes
High Battery drain by spotify in my Note 9PlanPremiumCountryIndiaDevice(Samsung Galaxy Note 9)Operating System(Android Pie)
Visitor
High Battery drain by spotify in my Note 9 Plan Premium Country India Device (Samsung Galaxy Note 9) Operating System (Android Pie)
625 Views
0 replies
1 likes
lanPremiumCountryUnited States of AmericaDeviceGalaxy S8Operating SystemAndroidMy Question or IssueMy phones been on for an hour and a half. How has spotify been running in the background and using power when I have yet to even open the app today? It...
Regular
lan Premium Country United States of America Device Galaxy S8 Operating System Android My Question or Issue My phones been on for an hour and a half. How has spotify been running in the back...
998 Views
0 replies
5 likes
Spotify is eating away at my Samsung S7's (Android 7.0) battery. I installed GSam and using ADB I can see that the app is using the linear acceleration sensor, even when I'm not using the app. What function does Spotify need the accelerometer for?edi...
Newbie
Spotify is eating away at my Samsung S7's (Android 7.0) battery. I installed GSam and using ADB I can see that the app is using the linear acceleration sensor, even when I'm not using the app. What f...
AeroZ
Composer
2693 Views
2 replies
10 likes
Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background. I have Spotify's Offline mode enabled, so there are no notifications coming in, nor do not have any Spotify widgets activ...
Gig Goer
Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background. I have Spotify's Offline mode enabled, so there are no ...
pantadeusz
Regular
18951 Views
6 replies
3 likes
Did you guys notice this? http://www.cnet.com/news/whats-killing-your-battery-androids-top-10-performance-sapping-apps/ Spotify is Top 5 Performance-Draining App, Top 3 Storage eater on Android Is this something that will be dealt with or can be deal...
Music Fan
Did you guys notice this? http://www.cnet.com/news/whats-killing-your-battery-androids-top-10-performance-sapping-apps/ Spotify is Top 5 Performance-Draining App, Top 3 Storage eater ...
Carina
Community Legend
1271 Views
3 replies
0 likes
Not sure how battery drain is suppose to be, but playing music for 20 minutes should not drain the battery that much. Spotify also keeps on draining while note playing. Phone is a galaxy s2 running stable version of Slimkat/slimroms, 4.4.2.
Casual Listener
Not sure how battery drain is suppose to be, but playing music for 20 minutes should not drain the battery that much. Spotify also keeps on draining while note playing. Phone is a galaxy...
Joe
Community Legend
21709 Views
9 replies
5 likes