Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time spotify will only show me one device as being avai...
Newbie
I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time...
fynnify
Newbie
1980 Views
5 replies
6 likes
PlanPremium CountryUSA DeviceGoogle Pixel 2Google Home (original)Google Home mini (1st gen) Operating SystemAndroid 10 - April 5th 2020 security patch My Question or IssueUsing Spotify Connect to cast music to a Google Home speaker group, I am able t...
Casual Listener
Plan Premium Country USA Device Google Pixel 2 Google Home (original) Google Home mini (1st gen) Operating System Android 10 - April 5th 2020 security patch ...
st4hli
Newbie
3700 Views
3 replies
3 likes
PlanPremiumCountryNetherlandDeviceGalaxy S8, Xiaomi Mi Box S, Nubia Z17S MiniOperating System(Android Pie, Andoid TV My Question or IssueXiaomi Mi Box S supports Chromecast built in. Every time when I want to cast music from any mobile device (also t...
Casual Listener
Plan Premium Country Netherland Device Galaxy S8, Xiaomi Mi Box S, Nubia Z17S Mini Operating System (Android Pie, Andoid TV 😎 My Question or Issue Xiaomi Mi Box S supports Chro...
Katerina
Spotify Legend
963 Views
3 replies
0 likes
PlanPremiumCountryUSDeviceGoogle Pixel 2Operating SystemAndroid 9My Question or IssueAfter about 10-20 minutes of Spotify being in the background playing via Chromecast, if I return to Spotify, the "connection" with my Chromecast isn't fully function...
Newbie
Plan Premium Country US Device Google Pixel 2 Operating System Android 9 My Question or Issue After about 10-20 minutes of Spotify being in the background playing via Chromecast, if ...
778 Views
0 replies
9 likes
Hi, since a couple of days i'm constantly getting an audio message which says something like: "Spotify has stopped since your spotify account is being used on another device". The music is paused then. I'm sure no other device is using Spotify at tha...
Gig Goer
Hi, since a couple of days i'm constantly getting an audio message which says something like: "Spotify has stopped since your spotify account is being used on another device". The music is pause...
CptnJackSpearow
Casual Listener
2537 Views
7 replies
7 likes
Hey guys ! more often that not, my TV just disappears from list of avaiable devices on my Android, both as a chromecast, and spotify connect device with installed spotify on the TV. The only solution so far is to force-stop spotify on my android and ...
Music Fan
Hey guys ! more often that not, my TV just disappears from list of avaiable devices on my Android, both as a chromecast, and spotify connect device with installed spotify on the TV. ...
TheMiziko
Music Fan
629 Views
1 replies
0 likes
Phone: Pixel XL Android 7.1.1For some reason after about 1 minute of the song playing on the Chromecast or Chromecast Audio it stops the audio. I'll go back into the app and it still says the song is playing even though the sound definitely stops. It...
Casual Listener
Phone: Pixel XL Android 7.1.1 For some reason after about 1 minute of the song playing on the Chromecast or Chromecast Audio it stops the audio. I'll go back into the app and it still says the son...
909 Views
0 replies
2 likes
Merry Christmas guys.Just got a Chromecast Audio today and was looking forward to casting music from my Spotify account to my existing speakers, but the device is not visible in the Spotify app, however in other music apps the device works fine.Spoti...
Newbie
Merry Christmas guys. Just got a Chromecast Audio today and was looking forward to casting music from my Spotify account to my existing speakers, but the device is not visible in the Spotify app, ...
visser
Newbie
3888 Views
15 replies
4 likes
Hi, I am currently experiencing problems in streaming Spotify's music on my Chromecast Audio with my Huawei P8 (Android 6). When I select the chromecast device in the app I hear the sound which indiquates that the app is connected but the icon never ...
Newbie
Hi, I am currently experiencing problems in streaming Spotify's music on my Chromecast Audio with my Huawei P8 (Android 6). When I select the chromecast device in the app I hear the sound wh...
573 Views
0 replies
0 likes
Hi everyone! When I bought my first gen chromecast I was able to stream music to the device from spotify and see the playlist on the tv but recently I noticed only a "Spotify" is shown on the tv and nothing else. Please tell me why this is changed. T...
Newbie
Hi everyone! When I bought my first gen chromecast I was able to stream music to the device from spotify and see the playlist on the tv but recently I noticed only a "Spotify" is shown on th...
Daniel
Community Legend
464 Views
1 replies
0 likes
Hi there,Streaming Spotify to my chromecast audio and I'd like to enable a private session but the option to do so is unavailable and greyed out.Anyway to enable a private session whilst chromecast audio streaming?Cheers all
Music Fan
Hi there, Streaming Spotify to my chromecast audio and I'd like to enable a private session but the option to do so is unavailable and greyed out. Anyway to enable a private session whilst chro...
1594 Views
0 replies
11 likes
I love the Chromecast support of Spotify but there is one little thing that i don't like about it. When i'm streaming my music to my Chromecast Audio i can't remove any of the upcoming songs in the "Next From" list. Is there any solution to this prob...
Newbie
I love the Chromecast support of Spotify but there is one little thing that i don't like about it. When i'm streaming my music to my Chromecast Audio i can't remove any of the upcoming songs in the "...
MaryS
Roadie
598 Views
1 replies
0 likes
So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not detecting any devices as it would detect my ps3 I un...
Regular
So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not d...
iicoolj
Regular
766 Views
1 replies
0 likes
Was working fine casting to Chromecast v1 yesterday, now it just gets to the black and white Spotify loading screen, then just reverts back to the backdrop screen. I've reset Chromecast, reset router, and phone. Note 3. Still not working, Spotify rad...
Music Fan
Was working fine casting to Chromecast v1 yesterday, now it just gets to the black and white Spotify loading screen, then just reverts back to the backdrop screen. I've reset Chromecast, reset router...
Daniel
Community Legend
1458 Views
2 replies
0 likes
