Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
FIRST: Yes, I have already1) uninstalled, reinstalled,2) logged out, logged back in3) logged out, uninstalled, reinstalled, logged back inDevice: Samsung Galaxy S24 UltraPremium Family PlanI don't know what happened, but recently, I cannot use the sh...
Casual Listener
FIRST: Yes, I have already 1) uninstalled, reinstalled, 2) logged out, logged back in 3) logged out, uninstalled, reinstalled, logged back in Device: Samsung Galaxy S24 Ultra Premium Family Pl...
Dessi
Moderator
425 Views
1 replies
0 likes
Ibelieve there should be a way to watch podcast videos while using a Bluetooth device. With the advancement of mobile phones today there are practically no new phones on the market with a headphone jack built into the phone. With that being said most...
Newbie
Ibelieve there should be a way to watch podcast videos while using a Bluetooth device. With the advancement of mobile phones today there are practically no new phones on the market with a headphone j...
Jrock3144
Casual Listener
2755 Views
4 replies
1 likes
It seems hard to find friends and view their playlists on mobile. No real intuitive easy way to find a buddy's playlists. I like to often listen to my friends music so I can get new songs in the mix and discover new music but it is a hassle to naviga...
Newbie
It seems hard to find friends and view their playlists on mobile. No real intuitive easy way to find a buddy's playlists. I like to often listen to my friends music so I can get new songs in the m...
Aquilinenoodle
Newbie
857 Views
2 replies
0 likes
PlanPremiumCountryUSA DeviceGoogle Pixel pro 8Operating SystemAndroid 14 (August 5 2024 update) My Question or IssueSince I updated Spotify to the most current version in the Google play store to "8.9.68.456" it's been a buggy laggy mess to use daily...
Regular
...pdating constantly, next time I get a stable version of Spotify mobile I am turning off future updates for this app permanently. It's always something new with you guys isn't it? Hire some better d...
scrollbard
Newbie
2365 Views
3 replies
1 likes
PlanPremium DeviceHuawei, Samsung, OnePlus Operating SystemAndroid 10Spotify version 8.5.74.834Harman Kardon Towers with Google Assistent and Spotify My Question or IssueNormally the volume buttons on my Android phone control the media volume of vide...
Visitor
Plan Premium Device Huawei, Samsung, OnePlus Operating System Android 10 Spotify version 8.5.74.834 Harman Kardon Towers with Google Assistent and Spotify My Question ...
xa_go
Visitor
22099 Views
40 replies
11 likes
I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a different ad than me. Then we start back in the podcast at...
Newbie
I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a differe...
RipsFeather
Visitor
1220 Views
4 replies
2 likes
when i skip a song or when a new song starts on its own, the app crashes and looks like no song is playing, but when i go on the playlist it looks like the list is playing. the pause/play button does not work at that stage. there are no new updates, ...
Newbie
when i skip a song or when a new song starts on its own, the app crashes and looks like no song is playing, but when i go on the playlist it looks like the list is playing. the pause/play button does...
Lyubka
Moderator
863 Views
3 replies
1 likes
PlanPremium CountryPhilippines DeviceSamsung Galaxy S8+ Operating SystemAndroid Pie My Question or IssueAs I've said in the title, I don't have the share lyrics feature on my android phone. I can't share specific lyrics on my IG Story, which I would ...
Newbie
Plan Premium Country Philippines Device Samsung Galaxy S8+ Operating System Android Pie My Question or Issue As I've said in the title, I don't have the share...
Alex
Spotify Legend
36517 Views
7 replies
8 likes
Plan: FAMILY PREMIUMPremium: YEPCountry: US Device: Pixel 5Operating System: Android 13 My Question or Issue: From December 1 - 23 2022, Spotify used 11+ GBs of data. As a premium member since 2011/2012, I don't recall ever using this much mobile dat...
Newbie
...bsp; As a premium member since 2011/2012, I don't recall ever using this much mobile data. I checked all "critical" settings: Download audio only, Stream audio only, Spotify Connect in B...
Joan
Moderator
492 Views
1 replies
0 likes
At the moment I'm experiencing problems when trying to listen to a series a podcast.I’m using Spotify version 8.7.84.382 on my Samsung A41 phone.When I am listening to a podcast Spotify can’t automatically start the next podcast in order. It will ope...
Visitor
At the moment I'm experiencing problems when trying to listen to a series a podcast. I’m using Spotify version 8.7.84.382 on my Samsung A41 phone. When I am listening to a podcast Spotify can’t aut...
Alex
Spotify Legend
395 Views
1 replies
0 likes
There would be a feature where you could connect multiple phones together to one account so that multiple people could queue songs to play rather than one person having all the control when listening to music in a group.
Visitor
There would be a feature where you could connect multiple phones together to one account so that multiple people could queue songs to play rather than one person having all the control when listening...
OscarDC
Moderator
680 Views
1 replies
0 likes
Recently my android mobile app home page format has changed, and now each suggestion category only has one artist or Playlist, instead of many which I used to be able to scroll through by swiping left/right. This has greatly limited the total number ...
Casual Listener
Recently my android mobile app home page format has changed, and now each suggestion category only has one artist or Playlist, instead of many which I used to be able to scroll through by swiping l...
SarahTsaysHi
Casual Listener
1364 Views
2 replies
3 likes
PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueCan you please move the Hide a Song feature? Every time I go to add a song to my playlist, I accidentally hide the song. This is very frustrating as the Ad...
Casual Listener
Plan Premium Country United States Device Google Pixel 3 Operating System Android My Question or Issue Can you please move the Hide a Song feature? Every time I go to add a song to m...
SoSoJuicy
Casual Listener
861 Views
2 replies
7 likes
This used to be a feature that Spotify had and I’m not sure why they got rid of it. You used to be able to play a song and at the top of the playback screen you could see the title of the playlist or album that it was playing from. You could click on...
Newbie
This used to be a feature that Spotify had and I’m not sure why they got rid of it. You used to be able to play a song and at the top of the playback screen you could see the title of the playlist or...
OscarDC
Moderator
464 Views
1 replies
0 likes
Hi! I just recently got the Spotify Premium plan and have been kind of frustrated with the #1 reason why I got it - offline play. I'm an albums person and almost exclusively listen to full albums, offline (so I don't use cell plan data). Well, I've b...
Casual Listener
Hi! I just recently got the Spotify Premium plan and have been kind of frustrated with the #1 reason why I got it - offline play. I'm an albums person and almost exclusively listen to full albums, of...
Ryanesta
Casual Listener
865 Views
7 replies
0 likes
Hi there! PlanPremiumCountryFinlandDeviceSamsung Galaxy 7Operating SystemAndroid 8 - Oreo My Question or IssueI have the very same issue now with my Android as this person had on their iPhone:https://community.spotify.com/t5/iOS-iPhone-iPad/Bug-iOS-i...
Newbie
Hi there! Plan Premium Country Finland Device Samsung Galaxy 7 Operating System Android 8 - Oreo My Question or Issue I have the very same issue now with my Android as this ...
Elena
Moderator
677 Views
3 replies
1 likes
About 5 years ago, the Spotify app worked great! It was fast and reliable. Then the came out with an update that added way too much information to the mobile app which has choked it out and slowed it way down. Sometimes it takes 45 seconds to open so...
Regular
About 5 years ago, the Spotify app worked great! It was fast and reliable. Then the came out with an update that added way too much information to the mobile app which has choked it out and slowed i...
252 Views
0 replies
0 likes
It should be a nice feature that allows u to listen to randomised music but in your style. Like when a playslist ends random music begins to play but just a button that allows you to do that without you have to listen to a playslist.
Newbie
It should be a nice feature that allows u to listen to randomised music but in your style. Like when a playslist ends random music begins to play but just a button that allows you to do that without ...
Eni
Moderator
386 Views
1 replies
0 likes
The release of Friday's Release Radar is one of my favorite parts of the week and has been for about 5 years now. Within the last year or two, a change was made where you can no longer hide particular artists permanently from your playlist. For examp...
Regular
The release of Friday's Release Radar is one of my favorite parts of the week and has been for about 5 years now. Within the last year or two, a change was made where you can no longer hide par...
NordicHector
Regular
1890 Views
10 replies
6 likes
I was looking for a place to submit a trouble ticket.Frequently the mobile app using Android auto will stop playing and mark the podcast as played. This seems to happen where advertisements would go.This is very inconvenient for long podcasts.
Newbie
I was looking for a place to submit a trouble ticket. Frequently the mobile app using Android auto will stop playing and mark the podcast as played. This seems to happen where advertisements would g...
OscarDC
Moderator
401 Views
1 replies
0 likes
