Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
easy_iice
Casual Listener
199002 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryCanadaDevicePixel 4a & LG G6Operating SystemAndroid 10, Android 11 My Question or IssueThe Spotify widget seems to forget that it was playing a song if I pause and go do something else with my phone. After I come back to my homescre...
Casual Listener
Plan Premium Country Canada Device Pixel 4a & LG G6 Operating System Android 10, Android 11 My Question or Issue The Spotify widget seems to forget that it was playing a song if ...
sjw7
Casual Listener
11045 Views
50 replies
4 likes
PlanPremiumCountryNetherlandsDeviceSamsung Galaxy 9Operating SystemAndroid 9 My Question or IssueSpotify stops automatically when streaming to Bluetooth speaker / headphones. App is prevented from sleep and I've disabled notifications yet (what is ad...
Newbie
Plan Premium Country Netherlands Device Samsung Galaxy 9 Operating System Android 9 My Question or Issue Spotify stops automatically when streaming to Bluetooth speaker / h...
SilviuCristian
Visitor
1701 Views
2 replies
1 likes
PlanPremiumCountry NetherlandsDeviceHTC one M10Operating SystemAndroid 8.0.0 My Question or Issue Normally when i use Spotify it will run on the background when i play music. I can see the small Spotify symbol in the top left corner of my screen and ...
Casual Listener
...ackground and plays music for like 10 minutes, then, out of the blue it just stops playing. When i open spotify and start playing again, it happens again... Don't know what is going on but it's p...
AeroZ
Composer
866 Views
1 replies
0 likes
Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices.I've got a family premium sub. and everyone has the same problem.This happends with both offline and online mode.The phone...
Newbie
Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices. I've got a family premium sub. and everyone has the same p...
SergioDavid
Roadie
1414 Views
3 replies
1 likes
Phone: Samsung Note 4 (SM-N910F)Android Version: 6.0.1 Spotify Account Type: Free (Shuffle Play) (previously Premium)Spotify Version: 6.2.0.1028 armV7 No SD Card installed on device.Using strong WiFi connection Issue 1: When using Shuffle Play on any...
Casual Listener
Phone: Samsung Note 4 (SM-N910F) Android Version: 6.0.1 Spotify Account Type: Free (Shuffle Play) (previously Premium) Spotify Version: 6.2.0.1028 armV7 No SD Card installed ...
lancetaylor1988
Casual Listener
1046 Views
2 replies
1 likes
Can anyone advise me why my music would stop after each track. This happens regardless of where the music is whether my play list or anyone's. But this only happens when my application is running in the background. I am on a Samsung s6
Visitor
Can anyone advise me why my music would stop after each track. This happens regardless of where the music is whether my play list or anyone's. But this only happens when my application is running in ...
Joe
Community Legend
884 Views
3 replies
0 likes
Cannot open spotify, unless I restart my device at which point I can only play one track before it simply stops playing. Also some tracks can only be played online.
Casual Listener
Cannot open spotify, unless I restart my device at which point I can only play one track before it simply stops playing. Also some tracks can only be played online.
nana84gb
Newbie
34737 Views
9 replies
6 likes
Hey guysFingers crossed for a solution.I have an android phone (on WiFi) connected to my HiFi.I run Spotify on it all the time so I can use connect from my phone when at home. Works great.But, if I'm running Stitcher on the android phone connected to...
Visitor
...nstantly stops Stitcher on the phone connected to the HiFi, and there's is silence. Only solution I've found is to manually set the HiFi phone to Spotify offline mode, which sucks. Any ideas? Thanks
692 Views
0 replies
0 likes
Nexus 5. Android 4.4 Here's exactly what happens:- a song ends - the next song starts playing (progress bar and everything) but you don't hear anything - just now I was away from my desk for a few minutes and when I came back I heard nothing (left it...
Regular
...evices. http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Spotify-stops-playing/td-p/439160 http://community.spotify.com/t5/Help-Android/Music-stops-playing-randomly/td-p/4...
rainbow6244
Newbie
4034 Views
2 replies
5 likes
I have spent a lot of time already reading threads here in the community and I cannot get an answer for my problem. I have a 7-day trial of Spotify Premium, but I cannot get any playlist to play more than one song. I have uninstalled and reinstalled ...
Casual Listener
I have spent a lot of time already reading threads here in the community and I cannot get an answer for my problem. I have a 7-day trial of Spotify Premium, but I cannot get any playlist t...
580 Views
0 replies
0 likes