Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUKDeviceGoogle Pixel/HP laptop/DELL laptopOperating SystemAndroid 13/Windows 10 My Question or IssueNo matter which device I try to play from, since last night Spotify has been pausing every few seconds and not restarting. I've trie...
Newbie
...ight Spotify has been pausing every few seconds and not restarting. I've tried 'sign out everywhere' and revoking access to apps, nothing in my recently played history suggests I've been hacked, and I...
Lyubka
Moderator
426 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung S20 Ultra 5GOperating SystemAndroid 10 / One UI 2.1 My Question or IssueSpotify keeps disconnecting with my Google devices. I have three Google Audio's connected in a group together and of years I have be...
Casual Listener
Plan Premium Country United Kingdom Device Samsung S20 Ultra 5G Operating System Android 10 / One UI 2.1 My Question or Issue Spotify keeps disconnecting with my Google devices. I ha...
Jeremy
Spotify Legend
4957 Views
18 replies
7 likes
PlanPremiumCountryArgentinaDeviceXiaomi Mi A3 (EU version)Operating SystemAndroid 10 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to play music but it keeps pausing as soon as I press play, allowing less than a second of rep...
Casual Listener
...o play music but it keeps pausing as soon as I press play, allowing less than a second of reproduction.
elmetalesasi
Casual Listener
1223 Views
4 replies
2 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S10 My Question or IssueThere are times that when my phone screen is off, the music will pause. Turning the screen back on resumes the song, but it will pause again as soon as the screen fades to black. I'...
Visitor
Plan Premium Country Canada Device Samsung Galaxy S10 My Question or Issue There are times that when my phone screen is off, the music will pause. Turning the screen back on re...
Marruu89
Newbie
1103 Views
1 replies
1 likes
PlanPremiumCountry United KingdomDevice(Samsung Galaxy S8)Operating System(Android 8.0.0) My Question or Issue For the last couple of weeks everytime I unlock my phone it pauses music from playing. I've tried reinstalling spotify, updating the phone,...
Newbie
Plan Premium Country United Kingdom Device (Samsung Galaxy S8) Operating System (Android 8.0.0) My Question or Issue For the last couple of weeks everytime I unlock my ph...
487 Views
0 replies
0 likes
PlanPremiumCountry PortugalDeviceNeffosOperating SystemAndroid 5.1 My Question or Issue Spotify keeps pausing while i'm driving, i connect the smartphone to car audio with a 3.5 jack cable and what I believe is that spotify spotify keeps assuming som...
Casual Listener
Plan Premium Country Portugal Device Neffos Operating System Android 5.1 My Question or Issue Spotify keeps pausing while i'm driving, i connect the smartphone t...
Jemi
Spotify Legend
699 Views
3 replies
0 likes
PlanPremiumCountryAustria DeviceOnePlus 5Operating SystemOxygenOS 5.1.3 (Android 8.1.0) My Question or Issue As in https://community.spotify.com/t5/Ongoing-Issues/Android-Spotify-randomly-pauses-music/idi-p/1291316 since today I'm not able to listen ...
Newbie
...ssues/Android-Spotify-randomly-pauses-music/idi-p/1291316 since today I'm not able to listen to Music on Spotify without pausing the songs every few seconds. Already reinstalled the whole app, r...
Alfredo
Roadie
694 Views
1 replies
1 likes
I already tried to reach install the appI have tried to change certain settingsNothing works besides me leaving my screen on and on the app. This is the solution I found, but really, is that even necessary. The issue has been happening for the past t...
Newbie
I already tried to reach install the app I have tried to change certain settings Nothing works besides me leaving my screen on and on the app. This is the solution I found, but really, is that ...
Joe
Community Legend
476 Views
1 replies
0 likes
I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem?The song controls on my bluetooth headphones don't get the song to play again either and I know that's not the pro...
Music Fan
I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem? The song controls on my bluetooth headphones don't get the s...
701 Views
0 replies
0 likes
