Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
192959 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
DeviceSamsung Galaxy S10eOperating SystemAndroid My Question or IssueFor every song I listen to, I always get the message that the text cannot be uploaded. I subscribed for 10,99€/month.What can be done? Thanks for your help.
Visitor
Device Samsung Galaxy S10e Operating System Android My Question or Issue For every song I listen to, I always get the message that the text cannot be uploaded. I s...
Vasil
Moderator
276 Views
1 replies
0 likes
PlanPremiumCountryHungaryDeviceSamsung A54Spotify version9.0.82.1032 My Question or IssueHi there, I've been noticing for the last couple of weeks that some of the automatically downloaded podcast files are removed from the phone later (but they're s...
Music Fan
Plan Premium Country Hungary Device Samsung A54 Spotify version 9.0.82.1032 My Question or Issue Hi there, I've been noticing for the last couple of weeks that some of the a...
PathfinderKP
Music Fan
873 Views
6 replies
0 likes
Plan Free/Premium Country Usa Device Samsung s25 Operating System Android My Question or Issue When playing a podcast, I was trying to highlight and copy a subtitle in a podcast. It crashed the whole app. Easily repeatable.
Casual Listener
Plan Free/Premium Country Usa Device Samsung s25 Operating System Android My Question or Issue When playing a podcast, I was trying to highlight and copy a s...
Maria
Moderator
1471 Views
14 replies
1 likes
My Question:I am unable to download music so that it plays offline and this has been an issue for years, but only just now really dug into trying to fix it... Where is this functionality supposed to exist? I have gone through all the settings below w...
Casual Listener
...nformation: Plan: Premium Country: US Device: Galaxy Watch Active 2 (SM-R820) - connected to Samsung S24 Operating System: One UI version: 2.0 Tizen Version: 5.5.0.2 Software Version: R...
Onlyashu19
Visitor
4048 Views
8 replies
0 likes
Spotify Beta 9.0.68.129PlanPremiumCountryMaldivesDeviceGalaxy Tab S9+SM-X810Operating SystemAndroid 15Google Play System Update July 1 2025 My IssueConditionsFullscreen now–playing preview is closedThe app is reopened after being suspended (recent ap...
Casual Listener
Spotify Beta 9.0.68.129 Plan Premium Country Maldives Device Galaxy Tab S9+ SM-X810 Operating System Android 15 Google Play System Update July 1 2025 My Issue Conditi...
Zainasaurr
Casual Listener
544 Views
2 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy A25Operating SystemAndroid My Question or IssueCan only have one downloaded podcast episode at a time, music i can download big playlist no problem. Have much free pace. When i try to download the next epi...
Visitor
Plan Premium Country Norway Device Samsung Galaxy A25 Operating System Android My Question or Issue Can only have one downloaded podcast episode at a time, music i can download big p...
IsAlreadyTaken
Casual Listener
739 Views
2 replies
0 likes
PremiumNorwayDeviceSamsung S20 ultra 5gOperating SystemAndroid 10 My Question or IssueEvery night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called sleep from spotify. I have no active wakeup timer after 8am on the phone ...
Casual Listener
Premium Norway Device Samsung S20 ultra 5g Operating System Android 10 My Question or Issue Every night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called s...
tmkszj-_is3in
Casual Listener
76205 Views
20 replies
4 likes
PlanPremium FamilyCountryUnited Kingdom (England)DeviceSamsung Galaxy S22Operating SystemAndroid 14 (Upside Down Cake) My Question or IssueI put a couple of random tracks from a playlist into my queue. While playing them, I chose to edit the playlist...
Casual Listener
Plan Premium Family Country United Kingdom (England) Device Samsung Galaxy S22 Operating System Android 14 (Upside Down Cake) My Question or Issue I put a couple of random tracks f...
Joan
Moderator
2209 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Watch ActiveOperating SystemTizen 4.0.0.3 My Question or IssueI have read everything that Spotify, the Spotify Community Forums, and Samsung have to say about this issue. Everything. This functional...
Visitor
Plan Premium Country United States Device Samsung Galaxy Watch Active Operating System Tizen 4.0.0.3 My Question or Issue I have read everything that Spotify, the Spotify Community F...
coopermaggy
Newbie
3607 Views
5 replies
7 likes
PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueHow do you disable the equalizer? Each time I use my phone, the quality of the music become unsatisfactory. I have a Samsung Galaxy S9+ -- Android 10 ...
Casual Listener
Plan Premium Country Philippines Device Samsung Galaxy S9+ Operating System Android 10 My Question or Issue How do you disable the equalizer? Each time I use my phone, the quality o...
Yordan
Moderator
13589 Views
5 replies
1 likes
Using the Samsung Galaxy Watch 4, I can't see a standalone setting. Listening to Spotify on my phone or laptop is using too much battery on the watch.s Is this on the next update of the app? The only options I see are attached.
Music Fan
Using the Samsung Galaxy Watch 4, I can't see a standalone setting. Listening to Spotify on my phone or laptop is using too much battery on the watch.s Is this on the next update o...
Baloo3
Casual Listener
6143 Views
14 replies
1 likes
PlanPremiumCountryUKDeviceSamsung Galaxy Watch 4Operating SystemWear OS My Question or IssueI've noticed that the Spotify app is punishing the battery - I can provide more information/screenshots however I'd be very surprised if I can manage a half m...
Music Fan
Plan Premium Country UK Device Samsung Galaxy Watch 4 Operating System Wear OS My Question or Issue I've noticed that the Spotify app is punishing the battery - I can provide more i...
Ray5
Newbie
6167 Views
10 replies
2 likes
Plan: PremiumCountry: CHDevice: Galaxy Note 20 Ultra + latest firmwareOperating System: AndroidMy Question or IssueWhen long pressing on the Spotify application shortcut under Android, a menu unrolls presenting the following options: Where can I defi...
Newbie
...ndroid, a menu unrolls presenting the following options: Where can I define the content of that list? The reason behind my question is a Samsung Mode which is triggered by a bluetooth c...
MihailY
Moderator
774 Views
1 replies
0 likes
PlanPremium FamilyCountryUnited StatesDeviceSamsung Galaxy Note20 UltraOperating SystemAndroid 13App Version8.7.90.544 My Question or IssueWhen I play an album sequentially (shuffle is off) with crossfade activated, the crossfade activates regardless...
Casual Listener
Plan Premium Family Country United States Device Samsung Galaxy Note20 Ultra Operating System Android 13 App Version 8.7.90.544 My Question or Issue When I play an album s...
Bigg_Bill7
Regular
3716 Views
10 replies
4 likes
PlanFreeCountry Devicesamsung galaxy phone Operating Systemandroid My Question or Issueive never used the spofity community before, so i dont know if this is the right spot to post this, but i cant reorder the songs on my playlists anymore. there are...
Visitor
Plan Free Country Device samsung galaxy phone Operating System android My Question or Issue ive never used the spofity community before, so i dont know if this is the r...
Eni
Moderator
5815 Views
9 replies
0 likes
Plan - Premium (Family)Country - Norway DeviceSamsung S5, S9+, S21 Ultra, PC, one iphoneOperating System(iOS version unknown (visiting friend), Android Oreo, Windows 10,etc.) My Question or IssuePlayback immediately pauses when using/casting to Spoti...
Casual Listener
Plan - Premium (Family) Country - Norway Device Samsung S5, S9+, S21 Ultra, PC, one iphone Operating System (iOS version unknown (visiting friend), Android Oreo, Windows 10,e...
medicalpartisan
Regular
2094 Views
8 replies
1 likes
Hi there, I am unable to use my Gear Fit 2 Pro to remotely control music on my galaxy device. Previously I was able to use my gear fit to play/pause/change songs/playlists, etc. however this is no longer working. When I go to settings > playback, and...
Casual Listener
...ssue? Thanks in advance! 🙂 Dan Plan Premium Country Australia Device Samsung Galaxy S8 + Samsung Gear Fit 2 Pro Operating System Android 8.0 Oreo
hobobill
Casual Listener
10170 Views
15 replies
6 likes
PlanSpotify Premium DuoCountryUnited StatesDeviceSamsung Galaxy S21 Paired with Samsung Watch 4Operating SystemPhone: Android 12 / Watch: One UI 3.0/ System Version 11My Question or IssueI downloaded music to my Samsung Watch 4 Classic. When I try to...
Casual Listener
Plan Spotify Premium Duo Country United States Device Samsung Galaxy S21 Paired with Samsung Watch 4 Operating System Phone: Android 12 / Watch: One UI 3.0/ System Version 11 My Question or I...
astrobird
Casual Listener
2513 Views
7 replies
0 likes
PlanPremiumCountryCanadaDeviceGalaxy Watch 4 with Galaxy S20 phoneOperating SystemWear OS My Question or IssueThe currently playing track doesn't update when I skip forward tracks on my watch.Scenario details:Play music on Spotify on my phoneTap musi...
Music Fan
...he Spotify app. The Samsung music tile works fine.
928 Views
0 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy 9/Galaxy Watch Active 2Operating SystemAndroid 10 / Tizen My Question or IssueWhile connected to Active 2 Watch, both in standalone and remote mode the album/active song screen does not update on phone. Bu...
Visitor
Plan Premium Country Norway Device Samsung Galaxy 9/Galaxy Watch Active 2 Operating System Android 10 / Tizen My Question or Issue While connected to Active 2 Watch, both i...
Eni
Moderator
4085 Views
7 replies
2 likes