The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Gig Goer
242385 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremium CountryUSA DeviceSamsung Galaxy S20+ Operating SystemAndroid 10 My Question or IssueSo, this is sort of a strange issue to describe, but I've been having it for several weeks. At random intervals, my phone will get stuck showing a singula...
Visitor
...'m listening to a different song altogether than from what's been displayed (this has been stuck since yesterday). Typically forcestopping the app and restarting it might fix it, but only temporarily, a...
Ivan
Spotify Legend
1611 Views
1 replies
0 likes
for some weird reason spotify started to display a microscopic cover on full screen on my android tablet. i didn't change anything but it changed automatically by itself. i already reinstalled the application, i even did a factory reset to the tablet...
Roadie
for some weird reason spotify started to display a microscopic cover on full screen on my android tablet. i didn't change anything but it changed automatically by itself. i already reinstalled the a...
Paulgi
Roadie
3745 Views
3 replies
0 likes
Spoiler (Highlight to read) My issue is with the UI for premium users and free users. Free users have been given a new updated and premium looking ui with the 25th of October 2018 update. It looks much sleeker and fresh. I find it unusual that users ...
Casual Listener
My issue is with the UI for premium users and free users. Free users have been given a new updated and premium looking ui with the 25th of October 2018 update. It looks much sleeker and fresh...
Ak5ha7
Casual Listener
4751 Views
2 replies
2 likes
PlanPremiumCountry USDeviceSamsung Galaxy S8Operating System(Android) My Question or Issue The screen displayed while a track is playing shows no album art. I don't know how to switch it back to the original.
Regular
Plan Premium Country US Device Samsung Galaxy S8 Operating System (Android) My Question or Issue The screen displayed while a track is playing shows no album art....
Alfredo
Roadie
2265 Views
7 replies
2 likes
I have the above-mentioned problem. The music is streamed to the car audio via bluetooth. But, the track info does not display on the car display screen. It will only work when I restart the phone every time. I couldn't figure what caused the problem...
Newbie
I have the above-mentioned problem. The music is streamed to the car audio via bluetooth. But, the track info does not display on the car display screen. It will only work when I restart the phone e...
1776 Views
0 replies
1 likes