Help Wizard

Step 1

NEXT STEP

Topics with Label: Android 8

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sazid11
  • Visitor
  • 24876 Views
  • 58 replies
  • 22 likes
  • 24876 Views
  • 58 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 868847 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 868847 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24419 Views
  • 4 replies
  • 0 likes
  • 24419 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify stops while playing on the background

PlanPremiumCountryLatvia DeviceOnePlus 5Operating System Android 8.1 My Question or IssueSpotify stops playing music while playing on the background each 20 minutes approximately. I need to take my phone, unlock it, open Spotify and press play, then ...

  • Regular
  •   Plan Premium Country Latvia   Device OnePlus 5 Operating System   Android 8.1   My Question or Issue Spotify stops playing music while playing on the background eac...
  • MihailY
  • Moderator
  • 1735 Views
  • 2 replies
  • 11 likes
  • Android
    Android 8
    Battery performance
    Oneplus
    stops playing music
  • 1735 Views
  • 2 replies
  • 11 likes

Superuser Contribution Missing Color Gradient in Push Notification

PlanPremiumCountryGermanyDevice(Huawei P10 Lite)Operating System(Android (Version 8.0.0)) My Question or IssueWhy does my Push Notification dosent have the Color Gradient?All of my friends/random people have this color gradient push notification when...

  • Casual Listener
  •   Plan Premium Country Germany Device (Huawei P10 Lite) Operating System (Android (Version 8.0.0))   My Question or Issue Why does my Push Notification dosent have the Color Grad...
  • uk-ajf6_eloe
  • Casual Listener
  • 1042 Views
  • 6 replies
  • 0 likes
  • Android 8
    colors
    Push Notifications
  • 1042 Views
  • 6 replies
  • 0 likes

song stops playing at 9 seconds

PlanPremiumCountryBrazilDevice(Samsung Galaxy S7)Operating System(Android Oreo) My Question or Issueand to get back to normal i need to restart.thats the question and i need some help, please.

  • Newbie
  •   Plan Premium Country Brazil Device (Samsung Galaxy S7) Operating System (Android Oreo)   My Question or Issue and to get back to normal i need to restart. thats the question a...
  • 339 Views
  • 0 replies
  • 0 likes
  • Android 8
    Help
    Samsung Galaxy S7
    song stops
  • 339 Views
  • 0 replies
  • 0 likes

Extreme stuttering in Toyota Prius when using bluetooth

PlanPremiumCountryUnited StatesDeviceMoto Z PlayOperating SystemAndroid OreoCar2013 Prius My Question or IssueFor the past couple of months or so (6-11 months) I've been having this absurd issue that only happens when I connect Spotify via Bluetooth ...

  • Visitor
  • Plan Premium Country United States Device Moto Z Play Operating System Android Oreo Car 2013 Prius   My Question or Issue For the past couple of months or so (6-11 months) I've been ...
  • Priususer
  • Visitor
  • 1422 Views
  • 1 replies
  • 2 likes
  • Android 8
    Bluetooth cutting out
    Toyota
  • 1422 Views
  • 1 replies
  • 2 likes

Superuser Contribution Sharing to Instagram Stories is not working

PlanPremiumCountryBrazilDeviceASUS Zenfone Zoom S (ZE553KL)Operating SystemAndroid 8.0.0 My Question or IssueI cannot share music on Instagram stories, the option doesn't even shows up on the app. Already tried uninstalling/reinstalling both apps (In...

  • Newbie
  • Plan Premium Country Brazil Device ASUS Zenfone Zoom S (ZE553KL) Operating System Android 8.0.0   My Question or Issue I cannot share music on Instagram stories, the option doesn't eve...
  • szf
  • Casual Listener
  • 4335 Views
  • 5 replies
  • 0 likes
  • Android 8
    Ongoing Issues
  • 4335 Views
  • 5 replies
  • 0 likes

Shuffle glitch

PlanPremiumCountryUnited StatesDeviceLG G6Operating SystemAndroid 8.0.0 My Question or IssueAn issue has been happening with the latest couple of updates where playlists on shuffle will completely jumble around the next songs in the queue. This tends...

  • Casual Listener
  • Plan Premium Country United States Device LG G6 Operating System Android 8.0.0   My Question or Issue An issue has been happening with the latest couple of updates where playlists on s...
  • 912 Views
  • 0 replies
  • 0 likes
  • Android 8
    Glitch
    liked songs
    shuffle bug
    Shuffle in playlists
  • 912 Views
  • 0 replies
  • 0 likes

Redesign causes lag in Your Library tab

PremiumDevice: hero2lte Model: samsung SM-G935F Android: 8.0.0Newest version of SpotifyMy Question or Issuehttp://imgur.com/a/GQ2mWLYWhen I click on an album or artist in the Your Library tab it loads very long, usually over 5 seconds.This was not th...

  • Casual Listener
  • Premium Device: hero2lte Model: samsung SM-G935F Android: 8.0.0 Newest version of Spotify My Question or Issue http://imgur.com/a/GQ2mWLY When I click on an album or artist in the Your Library t...
  • User_
  • Casual Listener
  • 2625 Views
  • 3 replies
  • 2 likes
  • Android
    Android 8
    android oreo
    bug
    Lag
    S7
    slow
    Your Library
  • 2625 Views
  • 3 replies
  • 2 likes

Spotify loses downloads

PlanPremiumDeviceSamsung Galaxy A8Operating SystemAndroid 8 My Question or IssueI lost all my gigabytes of high-quality downloaded music while travelling for 2 weeks. The music was stored on an SD-card. What happened was that the SD-card was not reco...

  • Newbie
  • Plan Premium Device Samsung Galaxy A8 Operating System Android 8   My Question or Issue I lost all my gigabytes of high-quality downloaded music while travelling for 2 weeks. The music w...
  • 573 Views
  • 0 replies
  • 0 likes
  • Android 8
    Anti-piracy
    lost downloads
    Lost Offline Songs
    sd card
  • 573 Views
  • 0 replies
  • 0 likes

Superuser Contribution Disabling Lyrics option doesn't work after update

PlanPremiumDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueBehind the Lyrics doesn't go away even if you disabled it. It was working fine before last update (I updated it today). I'm not sure if it's intended but Behind the Ly...

Screenshot_20190403-100248_Spotify.jpg Screenshot_20190403-100306_Spotify.jpg
  • Newbie
  • Plan Premium Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Behind the Lyrics doesn't go away even if you disabled it. It was working fine before last...
  • Guido
  • Spotify Legend
  • 855 Views
  • 6 replies
  • 1 likes
  • Android 8
    Bug or Update
    lyrics
  • 855 Views
  • 6 replies
  • 1 likes

Solved!! My library only has playlists and albums and looks different to what it should

PhoneSamsung S7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue Please help

  • Regular
  • Phone Samsung S7 Edge Operating System Android 8.0.0   My Question or Issue  Please help
  • geraltofrivia78
  • Newbie
  • 8835 Views
  • 16 replies
  • 11 likes
  • Android 8
    phone
    Samsung Galaxy S7 Edge
  • 8835 Views
  • 16 replies
  • 11 likes

Lagging/stuttering Samsung Galaxy S9

PlanPremiumCountryNorwayDeviceSamsung Galaxy S9 SMG960FOperating SystemAndroid 8.0.0 Oreo My Question or IssueThe songs keep lagging from time to time, especially the first song I listen to in any playlist (even offline), even if I'm using the phone ...

  • Newbie
  • Plan Premium Country Norway Device Samsung Galaxy S9 SMG960F Operating System Android 8.0.0 Oreo   My Question or Issue The songs keep lagging from time to time, especially the first s...
  • And_eri
  • Newbie
  • 1614 Views
  • 1 replies
  • 10 likes
  • Android 8
    Lagging
    Samsung S9
  • 1614 Views
  • 1 replies
  • 10 likes

My Android phone and my Roku causing double scrobbles

PlanPremium Country USA DeviceSamsung Galaxy 8+Roku 3 Operating SystemAndroid 8.0.0Latest Roku updates My Question or IssueIf I am playing Spotify via my Roku 3 device, my Galaxy 8+ wants to take over. This results in double scrobbles to last.fm. How...

  • Regular
  • Plan Premium   Country  USA   Device Samsung Galaxy 8+ Roku 3   Operating System Android 8.0.0 Latest Roku updates    My Question or Issue If I am playin...
  • 414 Views
  • 0 replies
  • 0 likes
  • Android 8
    last.fm
    Last.fm for Spotify
    Roku app
  • 414 Views
  • 0 replies
  • 0 likes

Solved!! Android beta

PlanPremiumCountry United KingdomDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue When using the provided link to sign up for the beta I get the message "app not available for this account" https://play.google.com/apps/testing...

  • Newbie
  • Plan Premium Country  United Kingdom Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  When using the provided link to sign up for the beta ...
  • MattSuda
  • Spotify Star
  • 4043 Views
  • 3 replies
  • 0 likes
  • Android
    Android 8
    Beta
    google play
  • 4043 Views
  • 3 replies
  • 0 likes

Battery Usage

lanPremiumCountryUnited States of AmericaDeviceGalaxy S8Operating SystemAndroidMy Question or IssueMy phones been on for an hour and a half. How has spotify been running in the background and using power when I have yet to even open the app today? It...

  • Regular
  • lan Premium Country United States of America Device Galaxy S8 Operating System Android My Question or Issue My phones been on for an hour and a half. How has spotify been running in the back...
  • 707 Views
  • 0 replies
  • 5 likes
  • Android 8
    background
    battery drain
  • 707 Views
  • 0 replies
  • 5 likes

New interface changed to old

I was using the new interface but then after a made a payment the interface change to the old one, and I was used to the new so i what to go back to the new interface

  • Newbie
  • I was using the new interface but then after a made a payment the interface change to the old one, and I was used to the new so i what to go back to the new interface
  • 459 Views
  • 0 replies
  • 0 likes
  • Android 8
    Interface
  • 459 Views
  • 0 replies
  • 0 likes

Thumbs Up and Down in the wrong place

PlanPremiumCountryUSA Device(HTC One)Operating System(Android 8.0.0) My Question or IssueThe thumbs down for radio is in the same place as the heart for other play modes. without the ability to see recent thumbs downs and/or edit them, I have acciden...

  • Casual Listener
  • Plan Premium Country USA  Device (HTC One) Operating System (Android 8.0.0)   My Question or Issue The thumbs down for radio is in the same place as the heart for other play modes...
  • 337 Views
  • 0 replies
  • 1 likes
  • Android 8
    Android App
    UI Bug
  • 337 Views
  • 0 replies
  • 1 likes

App overlapping issue

PlanPremiumCountryIrelandDeviceSamsung Galaxy 7 EdgeOperating SystemAndroid Oreo (8.0.0)App version 8.4.68.911 armV7 My Question or Issue Hello,Sometime the App just overlap the interface and make it impossible to use.You can still scroll up or down ...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy 7 Edge Operating System Android Oreo (8.0.0) App version 8.4.68.911 armV7   My Question or Issue   Hello, Sometime the A...
  • Jose_M
  • Spotify Star
  • 797 Views
  • 3 replies
  • 0 likes
  • Android
    Android 8
    overlay
  • 797 Views
  • 3 replies
  • 0 likes

Solved!! New UI

PlanPremiumCountry GermanyDeviceHTC U11Operating SystemAndroid Oreo My Question or IssueSo for a very short moment, I saw a new UI on my Spotify and I liked it a lot,but it dissappeared, so I'd like to knoe how to get it forever.Thanks in advance

  • Casual Listener
  • Plan Premium Country  Germany Device HTC U11 Operating System Android Oreo   My Question or Issue So for a very short moment, I saw a new UI on my Spotify and I liked it a lo...
  • Jose_M
  • Spotify Star
  • 805 Views
  • 3 replies
  • 0 likes
  • Android 8
    UI
  • 805 Views
  • 3 replies
  • 0 likes

Songs in mixtapes start where you last stopped.

PlanPremium, probably bothCountry GermanyDeviceGalaxy S 8Operating SystemAndroid 8.0.0 My Question or Issue The songs in a mixtape start where I last stopped listening to them, although another song was played before it. Recreate: * Start a mixtape* ...

  • Casual Listener
  •   Plan Premium, probably both Country  Germany Device Galaxy S 8 Operating System Android 8.0.0   My Question or Issue  The songs in a mixtape start where I last stoppe...
  • Loxer
  • Community Legend
  • 515 Views
  • 3 replies
  • 0 likes
  • Android 8
    bug
    Mixtapes
  • 515 Views
  • 3 replies
  • 0 likes

App de Spotify reinicia mi teléfono

Cada que intento utilizar mi app, el teléfono se reinicia, eso imposibilita usarla.PlanPremiumCountry MéxicoDeviceNokia 5Operating SystemAndroid Oreo My Question or Issue La app de Spotify reunixir mi teléfono.

  • Visitor
  • Cada que intento utilizar mi app, el teléfono se reinicia, eso imposibilita usarla. Plan Premium Country  México Device Nokia 5 Operating System Android Oreo   My Question or...
  • 515 Views
  • 0 replies
  • 0 likes
  • Android 8
    nokia 5
    Reinicia
    Reinicio
  • 515 Views
  • 0 replies
  • 0 likes