Spotify randomly changes playlist.

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Spotify randomly changes playlist.

Casual Listener

Select a playlist, playlist starts a few seconds in music and play are completely different, nothing that I have selected before or have shown interest in. 

Plan

Premium

Country

US

Device

Pixel3 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue
I cant be the only one experiencing this.

1 Reply
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Re: Spotify randomly changes playlist.

Rock Star 8
Rock Star 8

Hello @Juanderfu1

 

Thank you for reaching out here in the Community!

If you see suspicious activity on your Spotify account:

  1. Go to your account page and click SIGN OUT EVERYWHERE
  2. Open the password reset form in a private/incognito window, and choose a strong password you haven't used before.


It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

 

Make sure to check this article as well, in order to protect your Spotify account. 


If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.


I hope it helps!

Emilia_8Rock Star 8
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